Top 2 Helpdesk engineer Jobs in Kansas

Reactive Service Desk/ Sr. Help Desk Engineer
Onsite Logic —Lenexa, KS
- $55,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
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Tier 3 Helpdesk Engineer (MSP)
Technology Group Solutions LLC —Lenexa, KS
- $50,541.17 - $60,866.79 a year
- Full-time
- Bachelor's degree
- Mentoring
- SharePoint
- Health insurance
- Dental insurance
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Tier 3 Helpdesk Engineer (MSP)
Technology Group Solutions LLC —Lenexa, KS
Tier 3 engineers own high-impact problems through root cause, resolution, and documentation, and serve as technical mentors to the broader service desk team.
$50,541.17 - $60,866.79 a year
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8d

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Reactive Service Desk/ Sr. Help Desk Engineer

Onsite Logic -
Lenexa, KS

Quick Apply

Job Details

Full-time
$55,000 - $75,000 a year

Qualifications

Optimizing workflow processes
Jira
Customer communication
Customer training
Customer relationship building
Field service
Mid-level
Software installation
3 years
Managing clients in a customer support role
Key Performance Indicators
Associate's degree in information technology
Client retention
Desktop (troubleshooting support)
Hardware configuration
Customer engagement
CompTIA Network+
Technology advisory
Customer support ticket management
ServiceNow
Data-driven problem-solving
Technical training
Process improvement planning
Customer satisfaction improvement
Cybersecurity
Associate's degree
CompTIA Security+
Escalation handling
Ticketing system technical support
Information Technology

Full Job Description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer

Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!

About the Role

As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.

Responsibilities:

Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.

Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.

Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.

Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.

Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.

Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.

Qualifications:

Associate’s degree in information technology or a related field, or equivalent experience. (Required)

3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment

Advanced knowledge of IT and cybersecurity concepts

Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)

Network+ or Security+ certification (preferred)

Familiarity with TruMethods framework a plus.

Success Metrics:

Maintain an impressive track record with key performance indicators (KPIs):

Less than 3% escalation rate
Average resolution time under 1.0 hours
First contact close rate of 75%
8 tickets closed per business day

Identify and propose at least one process improvement initiative per quarter

Ensure 98% accuracy and timeliness when updating service request documentation

Benefits:

Competitive salary and benefits package

Opportunity to work in a dynamic and collaborative environment

Ongoing training and professional development opportunities

Be part of a team dedicated to client success

Salary range: $55,000 – $75,000, depending on experience, skills, and geographic location

Ready to Make a Difference?

If you're a passionate IT professional with a commitment to exceptional service, we encourage you to apply!

Onsite Logic: Empowering businesses through exceptional IT support.

Quick Apply

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helpdesk engineer jobs in kansas

Reactive Service Desk/ Sr. Help Desk Engineer

Tier 3 Helpdesk Engineer (MSP)

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