Top 14 It service desk analyst Jobs in Kansas

IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
7d
IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,320 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
11d
IT Support Analyst I
State of Kansas - Department of Labor —Shawnee County, KS
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
6d
IT Helpdesk Analyst II
State of Kansas - Ks Dept for Aging & Disab Svs —Shawnee County, KS
- $55,022 a year
- Full-time
- Background check
- Microsoft Outlook
- Word processing
- Paid holidays
- Health insurance
Help Desk Analyst I
Object Technology Solution —Topeka, KS
- Urgently hiring
- Computer literacy
- Windows
- Continuous improvement
1d
IT Support Analyst
State of Kansas - Kansas Dept of Agriculture —Riley, KS
- $23.08 - $25.00 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
7d
URBN IT Support Analyst
URBN —Kansas City, KS
- Full-time
- Mid-level
- Continuous improvement
- 2 years
- Health insurance
- Dental insurance
Help Desk Specialist II
Command Cyber Solutions, LLC —Lenexa, KS
- $48,000 - $53,000 a year
- Microsoft Excel
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
23h
Client Support Desk Analyst
defi AUTO LLC —Topeka, KS
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
14d
Analyst II, Technical Support
WM —Kansas City, KS
- Full-time
- Computer Science
- Data analysis skills
- Mid-level
- Employee stock purchase plan
- Paid holidays
Help Desk Specialist II
Potawatomi Federal Solutions —Lenexa, KS
- $48,000 - $53,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
8h
ERP Application Support Specialist
Nazdar Company —Lenexa, KS
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Associate Technical Engineer (KS)
Fusion Health —Topeka, KS
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
Quick Apply

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IT Service Desk Analyst

Buchanan Technologies -
Wichita, KS

Quick Apply

Job Details

Full-time
$31,200 a year
7 days ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Computer operation
Computer Science
Serving clients
Computer literacy
High school diploma or GED
Associate's degree
Technical Proficiency
Information Technology
Customer data entry

Full Job Description

Service Desk Analyst

Customer Support & Technical Services

Salary: $31,200 yearly

Scheduling: Monday To Friday, 8 hours a day between 7am to 7pm.

Location: Wichita, KS. (On-Site)

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $31,200.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Ability to Commute:

Wichita, KS 67226 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it service desk analyst jobs in kansas

IT Service Desk Analyst

IT Service Desk Analyst (Afterhours)

IT Support Analyst I

IT Helpdesk Analyst II

Help Desk Analyst I

IT Support Analyst

URBN IT Support Analyst

Help Desk Specialist II

Client Support Desk Analyst

Analyst II, Technical Support

Help Desk Specialist II

ERP Application Support Specialist

Associate Technical Engineer (KS)

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