Top 19 Senior quality assurance analyst Jobs in Kansas

IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
5d
IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,320 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
Quick Apply
9d
Senior QA Analyst
PSI Services LLC —Olathe, KS
- $115,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Java
- Disability insurance
- Health insurance
Quick Apply
Senior Analyst - Business Analytics
CVS Health —Kansas
- $46,988 - $122,400 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
3d
Research Analyst
State of Kansas - Kansas Sentencing Commission —Shawnee County, KS
- $60,000 - $63,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Data Operations Specialist – Head Start (Data Quality, Records & Governance)
JBS International —Kansas
- Mid-level
- 3 years
- Ability to lift 50 pounds
Quick Apply
Pre-Underwriting Analyst I
TreviPay —Overland Park, KS
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
9d
Utilities Industry Grid Operations Senior Manager
Accenture —Overland Park, KS
- $122,700 - $338,300 a year
- Full-time
- 6 years
- Oracle
- Mentoring
- Paid holidays
- Disability insurance
3d
Operations Engineering Management/Manager
Boeing —Wichita, KS
- $105,300 - $161,450 a year
- 5 years
- Assembly
- Conflict management
- Health savings account
- Disability insurance
Mainframe Modernization Senior Manager
Accenture —Overland Park, KS
- Full-time
- Hybrid work
- Azure
- 6 years
- DevOps
- Paid holidays
- Disability insurance
Medical Assistant - Clinic
Curana Health —Lenexa, KS
- Full-time
- Vital signs
- Clinic
- Older adults
Operations Engineering Management/Manager
Spirit AeroSystems —Wichita, KS
- $105,300 - $161,450 a year
- 5 years
- Assembly
- Conflict management
- Health savings account
- Disability insurance
CIBMTR Program Manager
Registry Partners —United States
- From $35 an hour
- Weekends as needed
- Remote
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Senior QA Analyst
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Experience with QA automation tools, test automation frameworks, writing and executing the automation scripts with Selenium WebDriver in JAVA or C#.
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senior quality assurance analyst jobs near kansas

IT Service Desk Analyst

Buchanan Technologies -
Wichita, KS

Quick Apply

Job Details

Full-time
$31,200 a year
5 days ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Computer operation
Computer Science
Serving clients
Computer literacy
High school diploma or GED
Associate's degree
Technical Proficiency
Information Technology
Customer data entry

Full Job Description

Service Desk Analyst

Customer Support & Technical Services

Salary: $31,200 yearly

Scheduling: Monday To Friday, 8 hours a day between 7am to 7pm.

Location: Wichita, KS. (On-Site)

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $31,200.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Ability to Commute:

Wichita, KS 67226 (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior quality assurance analyst jobs in kansas

IT Service Desk Analyst

IT Service Desk Analyst (Afterhours)

Senior QA Analyst

Senior Analyst - Business Analytics

Research Analyst

Data Operations Specialist – Head Start (Data Quality, Records & Governance)

Pre-Underwriting Analyst I

Utilities Industry Grid Operations Senior Manager

Operations Engineering Management/Manager

Mainframe Modernization Senior Manager

Medical Assistant - Clinic

Operations Engineering Management/Manager

CIBMTR Program Manager

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