Top 58 Service desk support Jobs in Kansas

Help Desk Specialist
RETAIL SUCCESS LLC —Overland Park, KS
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Technical Support Analyst I
Johnson County Kansas —Olathe, KS
- $26.19 - $35.43 an hour
- Full-time
- Background check
- High school diploma or GED
- Driver's License
- Wellness program
- Retirement plan
10d
Technical Support Representative
CVS Health —Kansas
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
2d
Desktop Support Tech I
The University of Kansas Health System —Olathe, KS
- Full-time
- Hospital
- Windows
- High school diploma or GED
Service Desk Tech I
The University of Kansas Health System —Kansas City, KS
- On call
- Hospital
- High school diploma or GED
- In-person
IT Support Specialist I
ISG Technology —Wichita, KS
- Full-time
- Office
- High school diploma or GED
- Driver's License
6d
Desktop Support Tech II
The University of Kansas Health System —Kansas City, KS
- Weekends as needed
- Hospital
- Mid-level
- High school diploma or GED
Help Desk Tier I
Saint Francis Ministries —Salina, KS
- Clean driving record
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply
IT Support Specialist
UNITED ROTARY BRUSH CORPORATION —Olathe, KS
- $78,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
Quick Apply
Service Desk Technician
Performance Contracting —Lenexa, KS
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
6d
Reactive Service Desk/ Sr. Help Desk Engineer
Onsite Logic —Lenexa, KS
- $55,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Associate's degree
Quick Apply
IT Support Specialist II
ISG Technology —Wichita, KS
- Full-time
- Mid-level
- Office
- 3 years
6d
IT Support Specialist
Varney & Associates —Manhattan, KS
- Full-time
- Office
- Windows
- Ability to lift 50 pounds
- Mileage reimbursement
- Health savings account
Quick Apply
14d
IT Help Desk Tech
CybertronIT —Wichita, KS
- $30,000 - $40,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist
BioIVT —Kansas City, KS
- $21 - $26 an hour
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
Service Desk Specialist II
Equity Bank —Wichita, KS
- Full-time
- Mid-level
- Office
- Mentoring
- Health savings account
- Employee stock purchase plan
Quick Apply
Information Technology Technician
Huyett —Minneapolis, KS
- $21 - $27 an hour
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
NOC Operator
NoTraffic —Overland Park, KS
- Weekends as needed
- Mid-level
- Continuous improvement
- Linux
IT Tier II - Help Desk
Saint Francis Ministries —Salina, KS
- Clean driving record
- Pass drug screening
- Mid-level
Quick Apply
2d
IT Help Desk Technician
Leading Technology Composites, Inc —Wichita, KS
- Full-time
- Mid-level
- In-person
- Communication skills
Quick Apply
7d

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Help Desk Specialist

RETAIL SUCCESS LLC -
Overland Park, KS

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Cloud identity and access management (IAM)
Microsoft Outlook
Public Cloud
Windows
High school diploma or GED
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Azure AD
macOS administration
Microsoft Teams
SharePoint
macOS
IT department experience

Full Job Description

Do You Enjoy?

Diagnosing and resolving technical issues from first report through final fix — owning the full problem lifecycle.
Maintaining systems and tools that help an entire company run smoothly.
Developing deep expertise in tools like Microsoft 365, Intune, and Azure — and becoming the go-to resource for the team.

Retail Success is seeking a Help Desk Specialist to join our team in Overland Park, KS. This position is responsible for serving as the primary point of contact between staff and the IT department — delivering prompt, effective Tier 1 and 2 technical support across hardware, software, network, and access-related issues. This role manages the full incident lifecycle from intake through resolution or escalation, while also administering Microsoft 365 and Azure Active Directory, managing endpoint deployment and compliance through Microsoft Intune, and overseeing employee onboarding and offboarding processes. This is a hands-on role with broad visibility across the organization's technology environment.

Retail Success is a business-to-business FinTech company based in Overland Park, Kansas. From marketing and loyalty to eCommerce and payments, our software solutions give retailers the power to connect and sell to the world. Our robust solutions include Retail Success custom software solutions, Wayroo, and ByDesign Software.

Why is this a great opportunity for you?

At a company of our size, you'll be a visible, valued contributor from day one — not a ticket queue in a large IT department.
You'll work closely with teams across the business — including software development, infrastructure, and operations — in an environment where IT is genuinely seen as integral to how we operate
Our tech stack gives you the chance to work with and grow expertise in Microsoft 365, Azure, and Intune — tools that are highly marketable and widely used.
In addition to our fun and collaborative work culture, we offer comprehensive health, dental, vision, disability, life insurance, 401(k), and Paid Time Off.
Annual salary of $50-65k, based on education and amount of related experience.

Work Location & Schedule:

This is a full-time onsite role in Overland Park, KS. Occasional remote work may be considered based on performance and business need.
Candidates must live in the Kansas City metro area or be willing to relocate before starting employment.
Availability for after hours, on-call support for network emergencies is required.

This is a W-2 position. Applicants must have work authorization that does not now or in the future require sponsorship for employment authorization (such as an H-1B, O-1, or other employment-based visa) to continue working in the United States.

Education & Experience:

High School Diploma or equivalent and at least one relevant certification required; Associate’s degree or higher in Information Technology, Computer Science, Computer Information Systems, or related field and/or additional related certifications a plus.
Minimum of 1-2 years of experience in a help desk, desktop support, technical support, or IT service-desk role required.

Required Technical Skills:

Working knowledge of Microsoft 365 end-user applications (Outlook, Teams, SharePoint, OneDrive).
Demonstrated ability to diagnose and resolve common Windows 11 and MacOS issues.
Working knowledge of Microsoft Azure and Active Directory user and account management concepts.

Desired Technical Skills:

Experience with Microsoft Intune preferred.
Services – Administration of Microsoft 365 and Azure Active Directory.
Operating Systems – Administration of Windows Server (2019/2022), Windows 10/11, MacOS. Familiarity with Linux a plus.
Networking – Understanding TCP/IP, DNS, DHCP, VPN, and basic network troubleshooting.
Scripting – Exposure to PowerShell or Bash for automation and administrative tasks. Experience with virtualization environments (Proxmox, Hyper-V, VMWare, etc.) a plus.

Responsibilities:

Provides Tier 1 & 2 technical support for both hybrid and fully remote employees to resolve hardware, software, network, and access-related issues.
Administer and manage Microsoft 365 and Azure Active Directory user accounts permission licensing and security policies
Manage end-to-end onboarding and offboarding processes including provisioning access control and device assignment.
Deploy and manage Windows endpoints using Microsoft Intune
Configure and enforce device compliance policies, security baselines, and application deployments through Microsoft Intune.
Configuring and maintaining all internal employee workstations and laptops.
Perform endpoint lifecycle management including imaging configuration deployment and hardware refresh coordination.
Maintain asset inventory systems to track laptops, monitors, docking stations and peripheral equipment.
Manage and troubleshoot company internet services and general network connectivity issues.
Develop and maintain IT documentation, standard operating procedures (SOPs), and troubleshooting guides on Confluence.
Availability for after hours, on-call support for network emergencies is required.

Other Competencies:

Customer Service Focus – Patient, responsive, and professional when assisting end users of all technical backgrounds.
Analytical Problem Solving – Ability to systematically diagnose issues and identify root causes.
Attention to Detail – Precise in documentation, configuration, and security-related tasks.
Communication – Clear written and verbal communication with both technical and non-technical audiences.
Adaptability – Comfortable managing competing priorities and shifting requirements in a dynamic environment while moving each project to completion efficiently.
Teamwork & Collaboration – Works effectively within cross-functional teams.
Continuous Learning – Self-motivated to stay current with evolving technologies and IT best practices.
Integrity & Confidentiality – handles sensitive data and system access with professionalism and discretion.

Retail Success, LLC is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons without regard to race, color, creed, religion, national origin, sex, age, disability, veteran or any other classifications protected by applicable laws.

Quick Apply

Refine Your Search

service desk support jobs in kansas

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