Top 13 Client success manager Jobs in Kansas City, Mo

Client Success Manager | Remote, USA
Optiv —Overland Park, KS
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
8d
Client Success Manager
iFOCUS Marketing & Advertising —Overland Park, KS
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Customer Success Manager
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Customer Success Manager
TENEX.AI —Overland Park, KS
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Client Success Manager
Propio —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Customer Success Supervisor - Signature - St. Joseph, MO
UPS —Kansas City, KS
- Full-time
- Mid-level
- Residential
- Bachelor's degree
1d
Manager, Customer Success Operations
TENEX.AI —Overland Park, KS
- Full-time
- Hybrid work
- Office
- Analysis skills
- Senior level
- Relocation assistance
11d
Client Success Manager
Propio LS LLC —Overland Park, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Kansas City, MO
- 5 years
- Research
- Travel
Client Success Manager
Go Local Interactive —Overland Park, KS
- Email
- Microsoft Excel
- Marketing
- Research
- Health savings account
- Paid holidays

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Client Success Manager | Remote, USA

Optiv -
Overland Park, KS

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Computer science
Customer relationship building
Client onboarding
Computer Science
Customer satisfaction tracking
AI tools proficiency
Information Systems
Mid-level
Managing clients in a customer support role
Key Performance Indicators
Salesforce Cloud
Bachelor's degree
Client retention
Splunk
Security Event Management (security operations)
Log analysis tools
IBM QRadar
Technical customer support solution
Organizational skills
Computer Information Systems
ServiceNow
SIEM
CRM system proficiency
Productivity software
Threat intelligence
Customer success strategy
MITRE ATT&CK
Bachelor's degree in cybersecurity
CompTIA Security+
Process management

Full Job Description

At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.

A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How you'll make an impact

Briefing new clients on operational execution and expected outcomes
Technical/tactical discussions on operational activities as they related to cyber threat actor operations
Provide Technical and Product Support for Managed Services
Provide Client product knowledge & support to encourage renewals

What we're looking for

Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.
Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).
Knowledgeable of MITRE Attack Framework
Security+, or equivalent cyber security certification
Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products
Knowledgeable and experienced in creating AI agents
Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.
Strong presentation and verbal communication skills.
A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.
Must possess a high degree of initiative, motivation, and problem-solving skills
Ability to translate complex technical concepts into business risk and desired outcomes
Experience with cyber threat actor techniques, tactics, and procedures
Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.
Experience working with C-Suite executives, VPs or Directors.
Ability to build and nurture trusted relationships with clients and internally.

#LI-KG1

What you can expect from Optiv

A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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client success manager jobs in kansas city, mo

Client Success Manager | Remote, USA

Client Success Manager

Customer Success Manager

Customer Success Manager

Client Success Manager

Customer Success Supervisor - Signature - St. Joseph, MO

Manager, Customer Success Operations

Client Success Manager

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Client Success Manager

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