Top 15 Helpdesk manager Jobs in Kansas City, Mo

IT Support Specialist
The City of Overland Park —Overland Park, KS
- $48,671.00 - $64,984.18 a year
- Full-time
- Background check
- 18 years or older
- Computer Science
2d
Desktop Support Specialist
KC CARE Health Center —Kansas City, MO
- $19.68 - $23.62 an hour
- Full-time
- Computer science
- Computer Science
- Basic math
Quick Apply
Systems Support Specailist
U.S. Engineering —Kansas City, MO
- $28 - $40 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Information Technology Supervisor
City of Independence Missouri —Independence, MO
- $90,327 - $135,942 a year
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
IT TIER II,
Nostrum Laboratories —Kansas City, MO
- Email
- Computer science
- Computer Science
- Schematics
IT Hardware Provisioning Specialist
Advantage Solutions —Lenexa, KS
- $21.25 - $26.54 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Supervisor, IT Support
Bluebird Fiber —Kansas City, MO
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
21h
Service Desk Supervisor
Henderson Engineers —Kansas City, MO
- Full-time
- 5 years
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
Quick Apply
Lead IT Systems Apps Analyst
Children's Mercy KC —Kansas City, MO
- From $43.65 an hour
- Full-time
- Hospital
- Pass drug screening
- Mid-level
Ambulatory Care Consumer Engagement & Scheduling Trainer
University Health KC —Kansas City, MO
- Full-time
- Classroom
- Clinic experience
- Mid-level
Workplace Technology Manager
Henderson Engineers —Lenexa, KS
- Full-time
- Computer Science
- System design
- Office
- Profit sharing
- Paid training
Quick Apply
Technical IT Support Specialist - Belton, MO
Buckeye Mountain —Belton, MO
- Full-time
- Remote
- Mid-level
- Communication skills
- Python
Quick Apply

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IT Support Specialist

The City of Overland Park -
Overland Park, KS

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Job Details

Full-time
$48,671.00 - $64,984.18 a year
2 days ago

Qualifications

Desktop computer repair
Operating systems
Hardware maintenance
Audio systems
Driver's License
Computer hardware
Video recording equipment
Desktop applications
Productivity software
Peripheral hardware support

Full Job Description

The City of Overland Park has a full-time IT Support Specialist position available in the Information Technology Department.

SUMMARY:

Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart phones and peripheral devices to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy. Assists in maintaining an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Assists in the preparation of equipment replacement and software upgrades or installations. May interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed. Answers Help Desk calls as required. Supports technology at Council and Committee meetings. Participates in on-call rotation as required.

RESPONSIBILITIES:

Performs a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy.
Assists in the preparation of equipment replacement and software upgrades or installations. Documents and reports progress of hardware replacement, software installations and special projects. Recommends, tests, and deploys hardware and software for City workstations.
Responsible for accurately reporting inventory moves, additions, and deletions. Assists in maintaining an adequate spare parts inventory of system, subsystems, and component parts used in repair work.
Keeps current on new technologies, industry best practices, and latest solutions to hardware and software malfunctions and communicates solutions and/or trains and guides co-workers. May interface with vendors, support service groups, and fleet maintenance in the maintenance, service, recommendation, implementation, problem-solving and/or purchase of computer and/or audio/video systems.
Ensures that all audio/visual equipment is in proper working condition and provides assistance in the use of this equipment during all Council meetings and other special meetings as required.
Answers Help Desk calls as required. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed.
Supports technology at Council and Committee meetings. Participates in on-call rotation as required.
Performs other duties as assigned.
The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with peers, subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

REQUIREMENTS:

EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:

Associates degree in computer science, or a related field, or an equivalent combination of formal education and work experience.
Must have a valid driver’s license and maintain an insurable driving record.
Access to the Kansas Criminal Justice Information System (KCJIS) may be required, so the following KCJIS requirements apply: must be at least 18 years of age; must not have been convicted of a felony; must not have been convicted of a serious misdemeanor; and must not have an arrest history the nature and severity of which warrant disqualification.

EXPERIENCE:

Three years of experience in general maintenance of computer systems and peripheral equipment.
Must also have a working knowledge of PC operating systems, wireless connectivity, digital video recording and office productivity software used by the City or an equivalent level of experience.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):

None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

No City residency requirement.

Must successfully pass a background check, drug screen, physical exam and essential functions test.

Normal Work Hours: 8:00 a.m.-5:00 p.m., Mon.-Fri.

Salary Range - GRADE C: $48,671.00 - $64,984.18

Application Deadline: Open until filled

Benefits: Full-time

All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.

EO/M/F/D/V

Work Location: In person

Apply Now

Refine Your Search

helpdesk manager jobs in kansas city, mo

IT Support Specialist

Desktop Support Specialist

Systems Support Specailist

Information Technology Supervisor

IT TIER II,

IT Hardware Provisioning Specialist

Supervisor, IT Support

Service Desk Supervisor

Lead IT Systems Apps Analyst

Ambulatory Care Consumer Engagement & Scheduling Trainer

Workplace Technology Manager

Technical IT Support Specialist - Belton, MO

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