Top 168 Remote supervisor Jobs in Kansas City, Mo

UPM Shift Supervisor
Unity Village —Lees Summit, MO
- $20.00 - $23.50 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
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Market Manager
CRST The Transportation Solution, Inc. —Kansas City, MO
- $63,236 - $75,000 a year
- Remote
- Mid-level
- High school diploma or GED
- Warehouse
- Paid holidays
- Disability insurance
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6d
Sales Development Manager- 100% Remote - North America
Hostaway —Kansas City, MO
- Full-time
- Remote
- Marketing
- Mid-level
- Analysis skills
- Opportunities for advancement
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7d
District Manager - Kansas City East, MO
Petco —Kansas City, MO
- Full-time
- Remote
- Merchandising
- Senior level
- Health insurance
- 401(k)
Manager, Editor, Government and Public Services (GPS)
Deloitte —Kansas City, MO
- $88,600 - $163,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Sales Manager (Account Executives) - 100% Remote - North America
Hostaway —Kansas City, MO
- Full-time
- Remote
- 5 years
- Analysis skills
- Supervising experience
- Opportunities for advancement
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Market Manager
Exterity —Kansas City, MO
- $70,000 a year
- Remote
- Mid-level
14d
PRODUCT MANAGER - REMOTE
Palco —Kansas City, KS
- Full-time
- Remote
- Computer Science
- 5 years
- Bachelor's degree
- Paid training
- AD&D insurance
Sr. Project Manager
KPI Solutions —Kansas City, MO
- $160,000 - $165,000 a year
- Full-time
- Remote
- Office
- Microsoft Office
- Bachelor's degree
- Wellness program
- AD&D insurance
Quick Apply
Implementation Manager
AssistIQ —Kansas City, MO
- Full-time
- Remote
- Mid-level
- Driver's License
- Continuous improvement
- Health insurance
- Flexible schedule
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Service Contracts Manager | Remote, USA
Optiv —Kansas City, MO
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
1d
IT Operations Incident Manager
iCallidus —Kansas City, MO
- $203,000 - $275,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Product Manager
McKesson —Overland Park, KS
- $89,800 - $149,600 a year
- Remote
- Mid-level
- Presentation skills
- Bachelor's degree
6d
Change Manager I - Remote
CSAA Insurance Services, Inc. —Kansas City, KS
- $129,825 - $173,150 a year
- Full-time
- Remote
- Bachelor of Science
- Data analysis skills
- Mid-level
- 401(k) matching
1d
Project Manager - Implementation
iCallidus —Kansas City, MO
- $106,000 - $143,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Microsoft Office
- Disability insurance
- Health insurance
Operations Manager
HEALTHPLANONE, LLC —Lees Summit, MO
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Inside Sales Associate Manager
Hayes Handpiece Franchises, Inc. —Overland Park, KS
- $90,000 - $135,000 a year
- Full-time
- Remote
- Marketing
- Public speaking
- Mid-level
Quick Apply
Project Manager - Industrial Rack Storage Systems
KPI Solutions —Kansas City, MO
- $75,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Wellness program
- AD&D insurance
Quick Apply
Demand Generation Manager (Remote US)
Directive —Kansas City, MO
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Technical Solutions Delivery Manager
PayIt —Kansas City, MO
- $75,000 - $95,000 a year
- Remote
- SQL
- Analysis skills
- Continuous improvement
Quick Apply

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UPM Shift Supervisor

Unity Village -
Lees Summit, MO

Quick Apply

Job Details

$20.00 - $23.50 an hour

Qualifications

Live chat
Texting/chatbox tools
Team supervision
Phone communication
Computer literacy
Employee relationship building
High school diploma or GED
Telephone systems

Full Job Description

Available Shifts:

Wednesday - Saturday 5:30am-3:00pm

Position Summary: The UPM Shift Supervisor is responsible for the day-to-day operational oversight and leadership of a team of prayer associates during a specific shift. This role ensures the consistent delivery of high-quality, compassionate service across all communication channels (phone, email, chat, text, social media), drives team performance in alignment with Unity principles, fosters a positive and spiritually supportive work environment, and ensures adherence to all operational procedures and service level agreements. The Supervisor acts as the primary point of contact for prayer associate support, issue resolution, and real-time performance management, upholding the sacred trust of those who reach out in prayer.

Essential Job Functions:

Provide real-time guidance, support, and motivation to prayer associates/agents.
Ensure high performance and service consistency by utilizing key performance indicators (KPIs) such as average handle time, adherence, handle time, and prayer experience ratings.
Foster a positive, collaborative, and spiritually uplifting team culture that supports high-performance and associates’ well-being through developing and maintaining individual and team rapport.
Conduct regular 1:1 coaching sessions to review performance, provide constructive feedback, and identify development opportunities in collaboration with the Prayer Experience Analysts, Training Supervisor and senior leadership.
Participate in team meetings, facilitate small group huddles to communicate updates in alignment with senior leadership, share best practices, and reinforce training.
Handle escalated constituent interactions with empathy and provide effective, prayer-centered resolution.
Provide servant leadership, leading with integrity and professionalism in alignment with Unity principles and core values.
Support organizational mission and goals, owning management and leadership decisions.
Make dynamic adjustments to staffing, breaks, and priorities to meet service level targets.
Ensure prayer vigil is staffed at all times, and prayer associates adhere to schedules, policies, and procedures.
Review prayer associate performance data (e.g., talk time/handle time, adherence, PEA/quality scores) and provide direct, timely feedback about performance expectations.
Monitor real-time contact center queues, service levels, and prayer associate states across all channels (phone, email, chat, text, and social media).
Initiate corrective actions when required in consultation with Manager and People Support.
Identify and report system issues, process inefficiencies, or recurring constituent concerns to management.
Collaborate with Prayer Experience Analysts to monitor agent interactions (calls, emails, chats, texts) and provide immediate feedback.
Support the training team in onboarding new agents and delivering ongoing training modules.
Complete daily, weekly, and monthly performance reports for the assigned shift.
Maintain accurate records of prayer associate performance, coaching sessions, and disciplinary actions.
Assist with scheduling adjustments and time-off requests as per policy.
Ensure compliance with all company policies and regulatory requirements.
Conduct business successfully by means of computer technology, as required.
Demonstrate regular and reliable attendance, adhering to assigned schedule. As a department defined as “essential personnel”, UPM may be required to work the scheduled shift during instances when other departments are not operating (such as inclement weather). Substitute as needed for other shifts. This position is fully remote.
Adhere to all company and departmental policies and procedures per the guidebook, including all safety requirements.
Utilize electronic time management system to input and administer time, attendance, and time off requests.

Education: High School Diploma or GED required; Associate's or Bachelor's degree in a relevant field (e.g., Business Administration, Communications) preferred. Related work experience accepted in lieu of a degree with be considered.

Experience:

Minimum of 2-3 years of experience in a high-volume contact center environment.
Minimum of 4 years of experience in a leadership, supervisory, or team lead role.
Proven experience handling inbound phone calls, emails, chat, and text messages.

Skills:

Leadership: Strong ability to motivate, coach, and develop a team.
Communication: Excellent verbal and written communication skills, with the ability to provide clear and concise feedback.
Technical Proficiency: Proficient in contact center software (ACD, CRM, WFM tools), Microsoft Office Suite (Word, Excel, Outlook), and comfortable with digital communication platforms.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make quick, effective decisions under pressure.
Customer Service: Deep understanding of customer service principles and best practices.
Adaptability: Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities.
Organizational Skills: Strong organizational and time management abilities.

Competencies:

Culture of Service: Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.
Professionalism and Accountability: Able to demonstrate commitment to the position and accept responsibility for personal actions. Able to manage conflict in a professional and calm manner.
Leadership: Able to make supervisory decisions, based on real-time needs, in the absence of managerial support.
Confidentiality: Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.
Values: Demonstrate Unity Headquarters core values: inspiration, inclusiveness, innovation, creativity, community, and service

Work Environment & Physical Requirements

Activity

Frequency

Inside Work

Outside Work

Use of Hands/Fingers

Lifting/Carrying: 10 lbs. max. individually

Climb- Stairs/Ladders

N/A

Reach (select): Overhead /Forward

N/A

Sitting/Workstation

Traveling

N/A

Exposure to Hazards

N/A

Excessive Noise

N/A

Exposure to Temperatures

N/A

Operate Computer

Talk/Communicate

Operate Company Vehicles

N/A

Taste/Smell:

N/A

Standing/Walking

Stoop/Kneel/Crouch/Crawl

N/A

Read/See/Hear

Operating Equipment: Telephone system, headset, calculator, copier, call center scheduling software, other office equipment.

Other Equipment

N/A

Personal Protection Equipment:

N/A

N/A Not Applicable Activity - Not applicable to this occupation

O Occasionally Position requires this activity up to 0-27% of the time (02.5 or < hrs/day)

F Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)

C Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)

Additional Information

Work Environment: Remote

Acknowledgment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

remote supervisor jobs in kansas city, mo

UPM Shift Supervisor

Market Manager

Sales Development Manager- 100% Remote - North America

District Manager - Kansas City East, MO

Manager, Editor, Government and Public Services (GPS)

Sales Manager (Account Executives) - 100% Remote - North America

Market Manager

PRODUCT MANAGER - REMOTE

Sr. Project Manager

Implementation Manager

Service Contracts Manager | Remote, USA

IT Operations Incident Manager

Product Manager

Change Manager I - Remote

Project Manager - Implementation

Operations Manager

Inside Sales Associate Manager

Project Manager - Industrial Rack Storage Systems

Demand Generation Manager (Remote US)

Technical Solutions Delivery Manager

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