Top 29 Senior customer service representative Jobs in Kansas City, Mo

Senior Representative - Customer Service
Wesco —Shawnee, KS
- $26.02 - $32.53 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
Senior Customer Service Specialist
Oracle —Kansas City, MO
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
2d
Senior Client Experience Specialist
Security Benefit —Overland Park, KS
- From $32.64 an hour
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
- Profit sharing
- Paid parental leave
Quick Apply
9d
Custody Onboarding Coordinator Senior
UMB Financial Corporation —Kansas City, MO
- $51,480 - $90,760 a year
- Email
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Service Senior Specialist
Coperion —Kansas City, MO
- Email
- Hybrid work
- Spanish
- Customer service
- Mid-level
8d
Customer Service Associate/ Senior Customer Service Associate (Full-Time)
Shane Co. —Overland Park, KS
- $22 - $24 an hour
- Weekends as needed
- Inventory management
- Writing skills
- Merchandising
- Paid parental leave
- Paid holidays
Sr. Technical Services Representative
LATICRETE International, Inc. —Kansas City, MO
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d
Senior Manager, BPO Operations
TreviPay —Overland Park, KS
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- Travel
- Paid parental leave
- AD&D insurance
Quick Apply
21h
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Kansas City, MO
- 5 years
- Research
- Travel

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Customer Experience Representative
Capitol Federal —Lawrence, KS
The Customer Experience Representative is responsible for receiving incoming calls and determining the products, services or resources that the caller may…
Technical Support Representative
Conexon —Kansas City, MO
This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues.
Quick Apply

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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
$20.10 - $24.60 an hour
9d
Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year

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Senior Representative - Customer Service

Wesco -
Shawnee, KS

Apply Now

Job Details

Full-time
$26.02 - $32.53 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED

Full Job Description

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

Responsibilities:

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
Mentor and give direction to team members and provide training on best practices.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times

#LI-ES1

Compensation Details $26.02 - $32.53 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Apply Now

Refine Your Search

senior customer service representative jobs in kansas city, mo

Senior Representative - Customer Service

Senior Customer Service Specialist

Senior Client Experience Specialist

Custody Onboarding Coordinator Senior

Customer Service Senior Specialist

Customer Service Associate/ Senior Customer Service Associate (Full-Time)

Sr. Technical Services Representative

Senior Manager, BPO Operations

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

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