Top 105 Trial manager Jobs in Kansas City, Mo

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
7d
Clinical Research Coordinator - Cancer Center
University of Kansas Medical Center —Kansas City, KS
- $60,800 - $91,200 a year
- Online Application
- HIPAA
- Mid-level
- Microsoft Office
- Paid jury duty
- Paid parental leave
Operations Director
ITW Pro Brands —Olathe, KS
- $142,500 - $237,500 a year
- Full-time
- Up to 50% travel
- ERP systems
- Senior level
Supervisory Intelligence Operations Specialist
US Office of Intelligence and Analysis —Kansas City, MO
- $150,359 - $195,469 a year
- Overtime
- Background check
- Psychiatry
- Pass drug screening
4d
Customer Experience Representative II
ITW Pro Brands —Olathe, KS
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Mid-level
Trial Success Manager - Central Region
Motive —Kansas City, KS
- $100,000 - $130,000 a year
- Remote
- 5 years
- Bachelor's degree
- Product management
Manager, Project Management
Catalent —Kansas City, MO
- Email
- Bachelor's degree
- Mentoring
- Organizational skills
- Paid holidays
- Health insurance
Medical Records Administrator Specialist (Technical Career Field Trainee)
US Veterans Health Administration —Kansas City, MO
- $41,400 - $98,671 a year
- Online Application
- Background check
- High school
- Writing skills
10d
Supervisor, Sample Management
Altasciences —Overland Park, KS
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Paid holidays
- Health insurance
11d
Field Marketing Specialist
Bud & Mary's —Kansas City, MO
- $60,000 a year
- Full-time
- Marketing
- Merchandising
- Mid-level
- Health savings account
- Health insurance
3d
Property Manager
Ebenezer —Kansas City, MO
- $29.29 - $41.35 an hour
- No weekends
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
Enrollment Manager - Part-Time
Love to Code Academy —Kansas City, MO
- $21 - $26 an hour
- Part-time
- Mid-level
- Business development
Quick Apply
Accounts Payable Clerk
ANDREWS MCMEEL UNIVERSAL INC —Kansas City, MO
- Computer literacy
- Office
- Windows
Quick Apply
Senior Clinical Research Associate, Sponsor Dedicated
IQVIA —Overland Park, KS
- $74,500 - $197,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- English
Supply Chain Planner
Catalent —Kansas City, MO
- Email
- Mid-level
- 3 years
- Business
- Paid holidays
- Health insurance
Portfolio Manager - Research Administration
The University of Kansas Medical Center —Kansas City, MO
- $60,800 - $91,200 a year
- Full-time
- Mid-level
- Bachelor's degree
- 4 years
- Paid jury duty
- Paid holidays
9d
Clinical Research Coordinator
EmVenio Research —Kansas City, KS
- $56,160 - $76,960 a year
- Full-time
- Microsoft Word
- Bachelor of Science
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Medical Supply Technician
US Veterans Health Administration —Kansas City, MO
- $45,704 - $74,517 a year
- Online Application
- Background check
- Anatomy knowledge
- Surgery
- Paid parental leave
- Paid holidays
Logistics Clerk
ITW Pro Brands —Olathe, KS
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- ERP systems
Research Project Manager - Comprehensive Integrated Research Operations (CIRO)
The University of Kansas Medical Center —Kansas City, MO
- $92,800 - $139,200 a year
- Full-time
- University
- Organizational skills
- Senior level
- Paid jury duty
- Paid holidays
1d

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Customer Experience Manager

ITW Pro Brands -
Olathe, KS

Apply Now

Job Details

Full-time
$85,500 - $142,500 a year
7 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

trial manager jobs in kansas city, mo

Customer Experience Manager

Clinical Research Coordinator - Cancer Center

Operations Director

Supervisory Intelligence Operations Specialist

Customer Experience Representative II

Trial Success Manager - Central Region

Manager, Project Management

Medical Records Administrator Specialist (Technical Career Field Trainee)

Supervisor, Sample Management

Field Marketing Specialist

Property Manager

Enrollment Manager - Part-Time

Accounts Payable Clerk

Senior Clinical Research Associate, Sponsor Dedicated

Supply Chain Planner

Portfolio Manager - Research Administration

Clinical Research Coordinator

Medical Supply Technician

Logistics Clerk

Research Project Manager - Comprehensive Integrated Research Operations (CIRO)

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