Top 11716 Experience manager Jobs in Kansas City Mo

Customer Experience Manager
ITW Pro Brands —Olathe, KS
- $85,500 - $142,500 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
8d
Customer Service and Scheduling Manager
Jeremy Electrical —Mission, KS
- $32.54 - $38.55 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
Quick Apply
3d
Senior Lead MitigationTechinician
Sage Restoration —Lenexa, KS
- From $25 an hour
- Weekends as needed
- Management
- Office
- Residential
- Health insurance
- Paid time off
Quick Apply
10d
Human Resources Business Partner
Chick-fil-A Supply LLC —Olathe, KS
- Weekends as needed
- Spanish
- 5 years
- Writing skills
- Paid holidays
- Relocation assistance
Door Hardware Detailer
Edelman-Lyon Automatic Door —Grandview, MO
- $60,000 - $150,000 a year
- Full-time
- Background check
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Safety Manager
Vance Brothers —Kansas City, MO
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Outlook
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Experienced Automotive Technician - HONDA - including EXTRA PAY on WARRANTY jobs!!
Jay Wolfe Honda —Kansas City, MO
- $80,000 - $140,000 a year
- Part-time
- In person
- ASE Certification
- Clean driving record
- Dealership
- Health savings account
- Paid holidays
Quick Apply
Assistant Property Manager - Multi Site
Confidential —Kansas City, MO
- $22 - $25 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
8d
Registered Veterinary Technician
Petco —Overland Park, KS
- Full-time
- Mid-level
- Surgery
- Computer skills
- Health insurance
- 401(k)
Lowboy Driver
Seal-O-Matic Paving Company —Riverside, MO
- Overtime
- Clean driving record
- Construction site
- CDL A
- Paid training
- Passenger ride along program
Quick Apply
Licensed Assistant Portfolio Manager
Atlas Real Estate - Kansas City —Kansas City, MO
- $49,500 - $82,250 a year
- Weekends as needed
- Background check
- Spanish
- English
- Paid parental leave
- Health insurance
Quick Apply
Irrigation Manager
DreamLawn —Lenexa, KS
- $50,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health savings account
- Health insurance
Quick Apply
5d
Maintenance Technician - GWT
Prism Real Estate Services, LCC —Olathe, KS
- $20 - $26 an hour
- Extended hours
- Construction site
- Writing skills
- English
- Paid holidays
- Disability insurance
Experienced Commercial Electrician
Teague Electric —Lenexa, KS
- $30 - $45 an hour
- 8 hour shift
- Construction site
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist
Hawk-Eyed Management, LLC —Kansas City, MO
- $19 - $23 an hour
- Part-time
- US work authorization
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
8d
Maintenance Supervisor
StoneCreek —Kansas City, MO
- $26 - $28 an hour
- On call
- 11+ years
- Mid-level
- Ability to climb stairs
- Wellness program
- AD&D insurance
Quick Apply
Structural Steel Construction Project Manager
H and R Steel Detailing —Kansas City, MO
- $75,000 - $100,000 a year
- Full-time
- Background check
- Mid-level
- In-person
Quick Apply
Full-time OTR Weekdays
Jackson Creek Post Acute —Independence, MO
- Full-time
- Doctoral degree
- Basic math
- Mid-level
Quick Apply
General Dentist – Dental Implants, Extractions & Dentures | Up to $650K + Sign-On Bonus
Affordable Dentures & Implants —Independence, MO
- $200,000 - $650,000 a year
- Full-time
- Background check
- 18 years or older
- Dental office
- Continuing education credits
- Health savings account
Quick Apply
Account Manager
Armed Forces Insurance —Leavenworth, KS
- $49,000 - $58,000 a year
- Microsoft Outlook
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance

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Customer Experience Manager

ITW Pro Brands -
Olathe, KS

Apply Now

Job Details

Full-time
$85,500 - $142,500 a year
8 days ago

Qualifications

Customer relationship building
Managing teams in a customer support role
Managing clients in a customer support role
Sales management systems proficiency
Leading team collaboration initiatives
CRM system proficiency
Associate's degree
Project leadership
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Job Title: Customer Experience Manager

Reports to: Director of Sales

Exempt Status: Exempt

Full Time / Part Time: Full Time

Location: Olathe, KS (Preferred) or Tucker, GA

Company Overview:

ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to market through B2B with a focus on the automotive, aviation, fabricated metal, food processing and machinery manufacturing market segments. Offering a brand portfolio that is well recognized within these industrial channels, our premium products address customer pain points and our direct sales team provide expert value-added consulting at the customer level. ITW Pro Brands has 250 employees and 4 manufacturing facilities in: Olathe, KS, Tucker, GA, Easton, MD, and DeWitt, IA.

Our Values:

Simplicity: focusing on the essential core of each business opportunity, guided by the “80/20” rule to streamline processes, systems and structures.
Shared risk: collaborating as a team, taking joint responsibility, and learning from trial and error to drive innovation.
Integrity: honesty, transparency, and doing the right thing in all business dealings, regardless of brand and location.
Respect: valuing diversity in cultural backgrounds and fostering an open environment where innovation can thrive.
Trust: relying on employees to uphold the highest professional standards and act in the company’s best interests.

What we offer: ITW’s benefits package is designed to provide comprehensive support for physical, mental, and financial well-being including: healthcare, retirement planning, paid leave, wellness programs, and opportunities for charitable involvement.

Position Summary:

The Customer Experience Manager leads the Customer Service team and is responsible for delivering exceptional end-to-end customer experience throughout the customer lifecycle - from order placement through delivery and ongoing support. This role serves as the voice of the customer, partnering with Sales, Operations, Supply Chain, and Quality to improve customer satisfaction, strengthen relationships, and drive retention. The position directly supervises Customer Service Representatives and Trade Compliance Specialists.

Core Responsibilities:

Develop and execute customer experience strategies that align with business goals and customer expectations.
Lead, coach, and manage the Customer Service team, including Customer Service Representatives and Trade Compliance Specialists.
Assign and balance team workloads to ensure timely, high-quality customer support.
Develop, implement, and continuously improve customer service policies, processes, and performance standards.
Establish, monitor, and report on customer service KPIs, satisfaction metrics, and operational performance.
Analyze customer feedback and service trends to identify improvement opportunities and recommend solutions.
Use continuous improvement methodologies to lead initiatives that improve customer satisfaction, loyalty, retention, and overall service performance.
Build and maintain strong relationships with key customers and strategic accounts, partnering with Sales on business reviews and customer planning.
Manage escalated customer issues and ensure timely communication regarding orders, deliveries, production schedules, and supply chain disruptions.
Partner with Sales, Operations, Production, Supply Chain, Logistics, Shipping, Sourcing, and Quality to resolve customer issues, remove operational barriers, and deliver a seamless customer experience.
Create and maintain customer journey maps to identify service gaps and drive continuous improvement.

Qualifications / Requirements:

Associate’s degree in Business, Supply Chain Management, Operations, Engineering, Marketing, or a related field.
At least 6 years of customer service management experience, preferably in a manufacturing or industrial environment, with at least 1 year of experience leading and developing direct reports, leading cross-functional teams, and managing key customer relationships.
Proficiency with ERP and CRM systems.
Strong project management, problem-solving, and decision-making skills.
Experience driving process improvements through continuous improvement methodologies (preferred).
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple priorities in a fast-paced environment while working independently and collaboratively.
Understanding of manufacturing operations and supply chain processes (preferred).
Ability to work in an office environment with occasional exposure to manufacturing areas, including machinery, temperature variations, and controlled chemicals, while following all safety requirements.
Ability to travel up to 15%.

ITW Pro Brands is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Compensation Information:

$85,500.00 - $142,500.00 USD Annually

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

experience manager jobs in kansas city mo

Customer Experience Manager

Customer Service and Scheduling Manager

Senior Lead MitigationTechinician

Human Resources Business Partner

Door Hardware Detailer

Safety Manager

Experienced Automotive Technician - HONDA - including EXTRA PAY on WARRANTY jobs!!

Assistant Property Manager - Multi Site

Registered Veterinary Technician

Lowboy Driver

Licensed Assistant Portfolio Manager

Irrigation Manager

Maintenance Technician - GWT

Experienced Commercial Electrician

Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist

Maintenance Supervisor

Structural Steel Construction Project Manager

Full-time OTR Weekdays

General Dentist – Dental Implants, Extractions & Dentures | Up to $650K + Sign-On Bonus

Account Manager

I want to receive the latest job alert for experience manager in kansas city mo

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