Do you have a natural way of making people feel welcomed, reassured, and genuinely cared for from the moment they walk through the door?
Are you highly organized, dependable, and the kind of person who follows through without needing to be reminded?
Do you thrive in a role where keeping things calm, organized, and running smoothly makes a real difference to both patients and the team?
1. ABOUT US
Premier Integrative Health is a growing, patient-centered functional medicine practice in North Kansas City, Missouri. We help people restore their health, energy, and confidence through personalized care, advanced testing, and transformative programs, often after years of being told nothing is wrong with them.
We are not a conventional medical office. Patients come to us at vulnerable moments in their health journey, and the way they are greeted, guided with patience and warmth, and remembered matters as much as the medicine. Our team works hard, supports one another, and genuinely cares about the people who walk through our doors.
Our mission is simple: to help people get their lives back and to build a practice where both patients and team members grow.
2. OUR CORE VALUES
We operate by a set of values that shape everything we do, from how we care for patients to how we show up for each other:
- Ownership - We take responsibility for our actions, follow through on our commitments, and proactively solve problems rather than waiting for someone else to do it.
- Connection - We build trust by treating patients and teammates with honesty, kindness, respect, and genuine care.
- Growth - We embrace feedback, pursue continuous improvement, and challenge ourselves to become better every day.
3. ABOUT THIS POSITION
The Front Office Coordinator is a key part of the patient experience at Premier Integrative Health. As the first point of contact for many patients, you help create a welcoming, professional, and well-organized environment from the moment they arrive.
In this role, you will take ownership of the day-to-day front office experience, including welcoming patients, answering calls, managing schedules, following up on messages, maintaining accurate records, supporting supplement inventory, and helping the clinic run smoothly throughout the day.
Your work has a direct impact on both patients and the wider team. When the front office is organized, responsive, and dependable, patients feel cared for and our providers are able to stay focused on delivering exceptional care. This position is far more than answering phones or managing schedules. It is the heart of the patient experience.
We are looking for someone who is warm, reliable, detail-oriented, and confident managing multiple priorities. You take pride in following through, staying organized, and creating a calm and positive experience, even on busy days.
This is a full-time, in-office role where consistency and accountability matter. For the right person, it is also an opportunity to become an important part of a growing practice and contribute meaningfully to the experience we create for every patient we serve.
4. KEY RESPONSIBILITIES
Patient Experience & Front Desk Ownership
- Welcome every patient warmly and professionally, in person and on the phone
- Own the front desk as the first and last point of contact for every visit
- Maintain consistent physical coverage of the front desk throughout business hours
- Answer and return calls and messages with clarity, kindness, and speed
- Maintain accurate, organized records of every patient interaction and follow-up
Operations & Clinic Flow
- Work daily within Cerbo (EMR), Google Workspace, Slack, and Asana
- Manage and protect provider schedules - accurate, current, and conflict-free
- Coordinate communication between the clinical and administrative teams
- Document actions, follow-ups, and operational needs so nothing relies on memory
- Track tasks to completion and close them out the same day wherever possible
Inventory & Vendor Coordination
- Own supplement inventory - track levels and reorder proactively within budget
- Coordinate directly with supplement companies and vendors
- Receive, verify, and distribute deliveries and mail
- Manage office supply levels so the clinic never runs short
- Coordinate packaging and logistics for group program materials
Office Environment & Stability
- Maintain a clean, welcoming, and professional clinic presentation
- Keep patient flow moving smoothly throughout the day
- Stay calm and steady during busy or high-emotion moments, and de-escalate disruptions
- Protect a peaceful, organized atmosphere for patients and team alike
Program & Event Support
- Assist with coordinating scheduling for group programs (Premier Metabolic Reset, Premier Health Collective)
- Help run in-office events and patient education evenings
5. SKILLS & QUALIFICATIONS
Required
- 2+ years of experience in a front desk, reception, or administrative role
- Warm, confident communication with a wide range of people
- Strong attention to detail and organizational discipline
- Comfort working across multiple software systems every day
- Personal accountability and consistent follow-through without reminders
- Reliable in-office attendance and punctuality
Preferred (Nice to Have)
- Experience in a healthcare, wellness, or clinical setting
- Experience working in an EMR or practice management system (Cerbo especially)
- Familiarity with Google Workspace, Slack, or Asana
- Personal interest in functional or integrative health
- Experience coordinating vendors or managing inventory
- Knowledge/Understanding about a variety of therapeutic grade supplements and how they are used.
6. YOU ARE THE RIGHT FIT IF YOU…
- Are dependable, punctual, and understand the importance of consistency in building trust
- Genuinely enjoy helping people and creating a warm, supportive patient experience
- Take pride in being thorough, accurate, and following through on the details
- Are naturally organized and work well with systems, processes, and routines
- Remain calm and professional when the clinic is busy or priorities shift
- Can manage your responsibilities independently and know how to prioritize effectively
- Communicate clearly, respectfully, and with empathy
- Have an interest in health and wellness and feel aligned with the mission of the practice
- Are looking for a long-term opportunity where you can contribute and grow with the team
7. COMPENSATION & BENEFITS
Salary: $23.00 per hour
Bonus Structure: Bi-annual team performance bonus, based on overall practice performance
Schedule: Full-time, 40 hours per week - Monday to Friday, 9:00am–5:30pm (30-minute lunch)
Location: In-person
Target Start: Fall 2026
Reports To: Practice Manager
Benefits Include
- Paid time off and paid holidays
- $1,000 per year toward continuing professional education
- Lifestyle reimbursement plan of up to $2,000 per year
- Significant discounts on supplements, labs, and clinic services
- Direct 1:1 learning time with Dr. Dyer and access to alternative health benefits
- Significant opportunity for professional growth as the practice expands
Please note: We do not currently offer health, dental, or vision insurance, or a retirement or 401(k) plan. We want to be transparent about our benefits upfront so you can decide whether this opportunity is the right fit for you.
8. WHAT SUCCESS LOOKS LIKE HERE
Success in this role means the front office is consistently organized, responsive, and running smoothly. Patients feel welcomed and supported, schedules and records are accurate, communication is handled promptly, and tasks are followed through to completion.
Over time, you will take full ownership of the day-to-day front desk responsibilities, with the goal of managing the role confidently and independently within your first 90 days.
9. HOW TO APPLY
We are not looking for perfect answers. We want a feel for how you communicate, how you think, and how you handle real front-office moments.
To be considered, please submit a short Loom video (2–3 minutes, camera on) answering these two questions:
- 1. Patients often arrive stressed, overwhelmed, or frustrated. Tell us about a time you turned around someone’s bad experience, what did you actually say and do?
- 2. This role runs on consistency and follow-through. Walk us through your personal system for making sure nothing slips, and tell us about a time something did slip, and what you changed afterward.
- 3. What interests you about working in a functional/integrative medicine practice and being part of a patient-centered team?
Send to: [email protected]
Application Deadline: August 31st.
Learn More: premierintegrativehealthkc.com
Premier Integrative Health is building a team that holds high standards while caring deeply about one another. If that sounds like you, we would love to meet you.
Pay: From $23.00 per hour
Benefits:
- Employee discount
- Paid sick time
- Wellness program
Work Location: In person
