Top 109 Retention specialist Jobs in Kansas City Mo

Senior Customer Support Training Specialist - Bank Operations
Commerce Bank —Kansas City, MO
- $26.70 - $31.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
9d
School Liaison Engagement Specialist
Emmanuel Family and Child Development Center —Kansas City, MO
- $21.19 an hour
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Specialist
Allied Onesource —Lenexa, KS
- $23 an hour
- Monday to Friday
- Computer literacy
- Office
- Associate's degree
6d
Operations Specialist
HIGHLANDS VISTA GROUP MANAGEMENT —Independence, MO
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- 5 years
Quick Apply
9d
Underwriting Specialist - Retail
Zurich Insurance Company Ltd. —Overland Park, KS
- $75,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
Employment Specialist | $21.00 - $23.63 / hour | Serving Clay, Platte, Jackson and Johnson counties
Easterseals Midwest —Gladstone, MO
- $21.00 - $23.63 an hour
- Experience working with individuals with disabilities
- Sales
- Customer service
Customer Experience Category Specialist
Quince —Kansas City, MO
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
Client Success Specialist
Kansas City Hyundai —Shawnee, KS
- $55,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Member Services Specialist
American Public Works Association —Kansas City, MO
- $23 - $24 an hour
- Full-time
- Hybrid work
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Paid time off
5d
International Programs Specialist
US Foreign Agricultural Service —Kansas City, MO
- $108,173 - $140,627 a year
- Online Application
- Background check
- Physical & Rehabilitation Medicine
- Pass drug screening
12d
Member Service Specialist
American Public Works Association —Kansas City, MO
- $23 - $24 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- Experience equivalent to degree accepted
- 403(b) matching
- Paid holidays
Quick Apply
3d
BCT Partners – Data Management Specialist
BCT Partners, LLC —Kansas City, MO
- $65,000 - $80,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
- Disability insurance
- Health insurance
Customer Support Specialist
BASYS Processing —Lenexa, KS
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
Quotes and Order Entry Specialist
Wabtec —Independence, MO
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Oracle
- Mid-level
Quick Apply
Dual Site Leasing Specialist - Prairie View and Village West
AVANTI RESIDENTIAL LLC —Kansas City, KS
- $40 - $42 an hour
- Microsoft Outlook
- Sales
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
PT Employment Specialist | $21.00 - $23.63 / hour | days, evenings and weekends
Easterseals Midwest —Gladstone, MO
- $21.00 - $23.63 an hour
- Part-time
- Experience working with individuals with disabilities
- Sales
- Customer service
3d
Laboratory Administrative Specialist II
ONEOK —Kansas City, KS
- $51,000 - $77,000 a year
- Full-time
- Microsoft Access
- Research
- Mid-level
9d
Veteran Employment Specialist Assistant
Footprints: Heroes Home Gate —Kansas City, MO
- $21 an hour
- Full-time
- Bachelor's degree
- Travel
- Military encouraged
- Health insurance
- Paid time off
Quick Apply
2d
Student Support Specialist I
Kansas City Kansas Community College —Kansas City, KS
- $40,136 - $55,185 a year
- Weekends as needed
- Writing skills
- High school diploma or GED
- University
Organizational Learning & Development Specialist
Security Bank of Kansas City —Kansas City, KS
- Full-time
- Customer service
- 5 years
- Writing skills
- Paid holidays
- Paid time off
Quick Apply
12d

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Senior Customer Support Training Specialist - Bank Operations

Commerce Bank -
Kansas City, MO

Apply Now

Job Details

Full-time
$26.70 - $31.50 an hour
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
E-learning (training delivery method)
Word embeddings
User training (technical support)
Bank experience
Content development
Instructor-led training (training delivery method)
Microsoft Teams
Developing new training programs
Instructional materials development
Cross-functional collaboration
Remote training

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $26.70 - $31.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to develop, facilitate, and support training that helps Commercial Customer Support team members build the knowledge, skills, and confidence needed to perform effectively.

Essential Functions

Participate in hands-on call and email processing to build operational proficiency and subject matter expertise that support effective coaching and training
Perform call evaluations and shadowing sessions to measure proficiency, reinforce training objectives, and address knowledge gaps through targeted coaching and refresher training
Maintain a strong understanding of operational procedures, products, systems, and regulatory requirements to ensure training content remains accurate, relevant, and compliant
Create, update, and deliver engaging training materials, job aids, reference guides, and learning resources to support operational processes, systems, products, and regulatory requirements
Facilitate onboarding, instructor-led, virtual, and hands-on training actives that support learning completion, knowledge retention, skill development, and confidence in role performance
Partner with leaders and subject matter experts to identify training needs, develop learning solutions, and align training initiatives with business objectives and customer experience goals
Monitor training effectiveness and performance outcomes to identify trends, drive continuous improvement, and support ongoing employee development through targeted training and change management efforts
Collaborate across departments to support organizational initiatives, process changes, system implementations, and other projects requiring training and knowledge transfer
Perform other duties as assigned

Work Schedule:

Monday - Friday: 8:00 AM - 5:00 PM
Could vary periodically due to assignment (ie: 7:30 AM - 4:30 PM), day shift only

Knowledge, Skills & Abilities Required

Proven ability to lead presentations, facilitate discussions and deliver training to large and small groups in virtual and in-person settings
Ability to apply training methodology principles to develop, facilitate, and evaluate learning activities that support employee proficiency, knowledge retention, and operational performance
Ability to collaborate and build trust with leadership and other stakeholders
Ability to quickly learn, adapt to, and utilize business applications and technology solutions to support training effectiveness, process improvement, and team member development
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

Bachelor’s degree or equivalent combination of education and experience required
3+ years training methodology experience required
2+ years financial services experience required
2+ years of call center training experience required
2+ years of experience in training design and development preferred

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Customer Support Training Specialist - Bank Operations level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.70 to $31.50 per hour.

#LI-MC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Apply Now

Refine Your Search

retention specialist jobs in kansas city mo

Senior Customer Support Training Specialist - Bank Operations

School Liaison Engagement Specialist

Customer Support Specialist

Operations Specialist

Underwriting Specialist - Retail

Employment Specialist | $21.00 - $23.63 / hour | Serving Clay, Platte, Jackson and Johnson counties

Customer Experience Category Specialist

Client Success Specialist

Member Services Specialist

International Programs Specialist

Member Service Specialist

BCT Partners – Data Management Specialist

Customer Support Specialist

Quotes and Order Entry Specialist

Dual Site Leasing Specialist - Prairie View and Village West

PT Employment Specialist | $21.00 - $23.63 / hour | days, evenings and weekends

Laboratory Administrative Specialist II

Veteran Employment Specialist Assistant

Student Support Specialist I

Organizational Learning & Development Specialist

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