Top 11 Guest service agent Jobs in Kapalua Hi

Reservations Agent
Marriott International, Inc —Lahaina, HI
- $32.89 an hour
- Full-time
- Sales
- High school diploma or GED
- Entry level
- Employee discount
Front Desk Agent
Maui Hill —Kīhei, HI
- $25.38 an hour
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
Lead Front Desk Agent
The Westin Nanea Ocean Villas —Lahaina, HI
- $35.71 an hour
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
- Commuter assistance
- Health insurance
6h
Front Desk Agent- Hono Koa Resort
Travel + Leisure Co. —Lahaina, HI
- $22 an hour
- Email
- Computer literacy
- Basic math
- English
- Wellness program
- Paid holidays
Quick Apply
8d
Guest & Property Support Associate
Maui On Island Agent —Kīhei, HI
- $25 an hour
- Part-time
- Background check
- Driver's License
- Driving
Quick Apply
14d
Front Desk Agent
Aston Maui Hill Resort —Kīhei, HI
- $25.38 an hour
- 8 hour shift
- Background check
- US work authorization
- In-person
- Free parking
- Health insurance
Quick Apply
14d
General Manager - Property Manager
Destination Maui, Inc. —Kaanapali, HI
- $55,000 - $60,000 a year
- Part-time
- Background check
- CPR Certification
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Maui Kaanapali Villas —Lahaina, HI
- $30.60 an hour
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
14d

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Reservations Agent

Marriott International, Inc -
Lahaina, HI

Apply Now

Job Details

Full-time
$32.89 an hour

Benefits

Employee discount

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26091438
Job CategoryReservations
Location1 Ritz Carlton Dr, Lahaina, Hawaii, United States, 96761
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $32.89-$32.89 per hour

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service agent jobs in kapalua hi

Reservations Agent

Front Desk Agent

Lead Front Desk Agent

Front Desk Agent- Hono Koa Resort

Guest & Property Support Associate

Front Desk Agent

General Manager - Property Manager

Front Desk Agent

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