Top 2829 client services manager Jobs in katy, tx

Personal Injury Law Firm Client Intake Manager
Mostyn Law Firm —Houston, TX
- $30 - $38 an hour
- Full-time
- Mid-level
- Supervising experience
- Team management
- Health insurance
- Dental insurance
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Sales/Sales Management
Floors For Living —Katy, TX
- $65,000 - $135,000 a year
- 8 hour shift
- Sales
- Customer service
- Mid-level
- Paid training
- Health insurance
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Account Sales
Frontline Medical —Houston, TX
- $65,000 - $125,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Health insurance
- Paid time off
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Employee Benefits Producer
INSURICA, Inc. —Houston, TX
- $50,000 - $120,000 a year
- Full-time
- Writing skills
- HIPAA
- Mid-level
- Health insurance
- Dental insurance
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Account Manager – Technical Sales
Cloud Ninjas —Houston, TX
- $60,000 - $80,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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HOA Community Manager, Katy
Goodwin and Company —Katy, TX
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
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11d
Temporary Sales Support Associate
Coach —Katy, TX
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Sales Support Associate II
Coach —Katy, TX
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Temporary Sales Associate
Coach —Katy, TX
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Associate II
Coach —Katy, TX
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Sales Associate III
Coach —Katy, TX
- $15.00 - $19.50 an hour
- Part-time
- Computer literacy
- Merchandising
- English
- Commuter assistance
- Paid parental leave
Assistant Clinic Manager
SkinSpirit —Katy, TX
- $27 - $42 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Part-Time Sales Teammate
Buckle —Katy, TX
- Part-time
- No experience needed
- Cleaning
- Entry level
- Employee assistance program
- Paid sick time
2d
Community Manager - Greenwood at Katy
Greystar Real Estate Partners LLC —Katy, TX
- $60,000 - $78,000 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
2d
Customer Service Coordinator
Off Duty Management —Katy, TX
- $21.81 - $23.81 an hour
- 8 hour shift
- Microsoft Outlook
- Writing skills
- English
Quick Apply
2d
Tax Senior CPA
Griffing & Company, P.C. —Sugar Land, TX
- Email
- Hybrid work
- Management
- CPA
- Research
- Paid holidays
- Health insurance
Quick Apply
Lead Water Mitigation Technician
Gulfpoint Services —Houston, TX
- $20 - $24 an hour
- Full-time
- Background check
- Management
- Mid-level
- Paid training
- Health insurance
Quick Apply
Community Therapy Lead
Reliant Rehabilitation —Houston, TX
- $46 - $54 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Relocation assistance
Quick Apply
Bilingual Contents Lead Technician
Gulfpoint Services —Houston, TX
- $17 - $20 an hour
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Tax Manager
Wendler PLLC —Houston, TX
- From $125,000 a year
- Full-time
- Background check
- CPA
- 5 years
- Paid training
- Paid holidays
Quick Apply

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Personal Injury Law Firm Client Intake Manager

Mostyn Law Firm -
Houston, TX

Quick Apply

Job Details

Full-time
$30 - $38 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Personal injury law
Team development
Team management
Law office
Call center management

Full Job Description

Position Overview

Mostyn Law Firm is seeking a Client Intake Manager to lead, develop, and drive performance within our intake department.

This is not a passive administrative role. This position is responsible for owning intake performance, improving conversion, coaching staff, and ensuring every potential client interaction is handled with urgency, structure, and professionalism. Our intake team is the front line of the firm and plays a critical role in case acquisition, client experience, and overall firm growth.

Applicants must provide specific metrics and examples in their responses to pre-screen questions. Vague or incomplete answers will not be considered.

What You Will Own

Lead and manage a team of Intake Specialists handling high call volume
Drive conversion performance from initial call to signed client
Coach, train, and develop staff through real-time feedback and call reviews
Establish and enforce intake standards, scripts, and workflows
Ensure speed-to-contact and follow-up execution across all leads
Monitor and report on key metrics, including:
Call volume
Conversion rates
Retained cases
Follow-up completion
Partner with Marketing and Pre-Lit teams to ensure lead quality and proper case qualification
Identify breakdowns in process and implement solutions quickly
Create accountability and consistency within the intake team

What Success Looks Like

Increased signed client rate and reduced missed opportunities
Consistent, structured call handling across the team
Strong follow-up discipline and reduced lead drop-off
Intake team that is coachable, accountable, and performance-driven
Clear visibility into intake metrics and performance trends

Who You Are

You have experience leading teams in high-volume call environments (call center, intake, client services, etc.)
You are performance-driven and comfortable being accountable to numbers
You know how to coach people, not just manage them
You are organized, decisive, and solution-oriented
You move with urgency and expect the same from your team
You can balance client empathy with operational efficiency
You are comfortable working in a fast-paced, high-growth environment

Preferred Experience

3+ years in team leadership or supervisory role
Background in call center, intake, or client-facing operations
Experience working with KPIs, reporting, and performance tracking

Legal intake or personal injury experience is a plus, but not required

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many intake specialists have you directly managed at one time? What was the team size and structure?
What was your team’s average lead-to-signed conversion rate?
How quickly were new leads expected to be contacted in your prior role?
Your team’s conversion rate drops significantly in one week. What are your first 3 steps within 24 hours?
What is the highest lead-to-signed conversion rate you have personally managed or achieved? If you do not know this number, explain why.
Walk me through how you convert a qualified lead on the first call, including how you handle hesitation and get the client signed without requiring an office visit.
What was your team’s lead-to-signed conversion rate? What was your average speed-to-lead, and what specific actions did you take to improve both?
One of your intake specialists is converting at 8% while the team average is 20%. What exact steps do you take in the first 48 hours to fix it?
Describe a time you had to address low conversion performance. What were the metrics, what actions did you take, and what was the result?
A new lead has not been contacted in 15 minutes. What do you do immediately, and what system do you have in place to prevent this from happening?
What specific results have you produced in a conversion-driven environment, and how did you achieve them?

Work Location: In person

Quick Apply

Refine Your Search

client services manager jobs in katy, tx

Personal Injury Law Firm Client Intake Manager

Sales/Sales Management

Account Sales

Employee Benefits Producer

Account Manager – Technical Sales

HOA Community Manager, Katy

Temporary Sales Support Associate

Sales Support Associate II

Temporary Sales Associate

Sales Associate II

Sales Associate III

Assistant Clinic Manager

Part-Time Sales Teammate

Community Manager - Greenwood at Katy

Customer Service Coordinator

Tax Senior CPA

Lead Water Mitigation Technician

Community Therapy Lead

Bilingual Contents Lead Technician

Tax Manager

I want to receive the latest job alert for client services manager in katy, tx

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