Top 14 Senior customer service representative Jobs in Katy Tx

Sr SBO Customer Service Representative - Revenue Cycle
Houston Methodist —Katy, TX
- Full-time
- Writing skills
- HIPAA
- Mid-level
1d
Senior Customer Service Representative
Standex —Sugar Land, TX
- Full-time
- Writing skills
- ERP systems
- Data analysis skills
Quick Apply
Senior Division Customer Service Representative
NEW ERA LIFE INSURANCE COMPANY —Houston, TX
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Vahn Doctolero - State Farm Agent —Richmond, TX
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Sr Manager, Customer Success
Honeywell —Houston, TX
- $142,000 - $179,000 a year
- Full-time
- 6 years
- Marketing
- Bachelor's degree
- Health savings account
- Paid holidays
Senior Client Service Associate
Westwood Management Corp —Houston, TX
- Hybrid work
- 18 years or older
- 7 years
- Office
- Paid time off
- Parental leave
Quick Apply
Senior Call Center Specialist
Window World of Galveston —Houston, TX
- From $19 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Senior Benefit Navigator
Keystone Advisors —Houston, TX
- $25 an hour
- Extended hours
- Spanish
- 7 years
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Customer Care Team Lead
US Expediters, LLC —Stafford, TX
- Office
- Supervising experience
- Travel
Quick Apply
5d
Customer Care Associate, Redi Carpet
HD Supply —Stafford, TX
- Full-time
- Research
- Office
- High school diploma or GED
12d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Missouri City, TX
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
1d
Client Engagement Senior Associate, Tax Operations
Crowe —Houston, TX
- $21.75 - $44.50 an hour
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- US work authorization
Quick Apply
8d
Senior Manager, Client Solutions Manager Pharmacy
Knipper HEALTH —United States
- $100,000 - $130,000 a year
- Full-time
- Microsoft Outlook
- English
- Bachelor's degree
- Paid parental leave
- Health insurance

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Sr SBO Customer Service Representative - Revenue Cycle

Houston Methodist -
Katy, TX

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Managed care
Team leadership
Writing skills
Health insurance policy knowledge
Employee relationship building
High school diploma or GED
Team training
Mentoring
Computer skills
Grammar Experience
Medical terminology
Hospital experience

Full Job Description

At Houston Methodist, the Senior Single Billing Office (SBO) Customer Service Representative position is responsible for acting as a liaison between Houston Methodist, patients, providers, and payers for all post-care matters related to account resolution. This position interacts with all SBO sub-units and other hospital and Physician Organization service areas on a daily basis, cultivating good business relationships to promote harmony and effective communication to resolve patient concerns post care. The Senior SBO Customer Service Representative handles more complex inquiries and assists management with identifying trends impacting performance and notifications of opportunities while providing innovative suggestions for process improvement. This position also assists management with auditing/quality review to ensure accurate and appropriate billing and account resolution. Other duties include serving as a resource, trainer, and mentor to other team members.

This role handles an average of 75-100 inbound calls daily, while maintaining professionalism, accuracy and patient satisfaction.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of previous call center and hospital revenue cycle experience

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Working knowledge of the patient billing cycle for both hospital and professional billing
Excellent customer service and professional communication skills with the ability to remain calm in stressful situations
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Managed care knowledge with the ability to differentiate between insurance plans such as Preferred Provider Organization (PPO), Point of Service (POS), Health Maintenance Organization (HMO), etc.
Ability to multi-task and flexibility to meet the requirements of the department and the organization
Ability to problem solve in the moment and provide recommendations in alignment with values
Proficient computer skills and ability to learn and navigate multiple software programs
Strong training, leadership and mentoring skills

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department and organizational results.
Follows the standard talking points outlined in department protocols when interacting with patients to ensure high quality and consistent service.
Serves as a resource and trainer for less experienced and new staff; orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities.

SERVICE ESSENTIAL FUNCTIONS

Provides follow-up for issues that are not solved on the initial inquiry.
Receives and responds to more complex incoming inquiries via phone, email, patient portal, etc. in a timely fashion. Utilizes clear, concise, and professional communication skills both verbally and written.
Leverages knowledge of external vendor workflow processes and information systems that promote the patient experience to resolve customer concerns more efficiently.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Utilizes sound judgment and analytical skills to bring the account for resolution, analyzing the data elements (clinical and financial) within the electronic health record to determine the current state of the account.
Provides clear and concise documentation of every action taken on an account in the system collection notes. Provides balance breakdown to document the status of next responsible party (i.e., primary, secondary payor, patient balance, or credit balance).
Meets or exceeds stated Performance Indicator Expectations (e.g., productivity, quality review, abandonment rate, adherence expectations).
Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Identifies trends impacting performance and notifies supervisor/manager of opportunities for improvement.

FINANCE ESSENTIAL FUNCTIONS

Follows levels of authority for posting adjustments, refunds, and contractual allowances.
Uses resources effectively and efficiently. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

engages in personal assessment and expands learning beyond baseline competencies with a focus on continual development (i.e., participates in training opportunities, focal point review activity, etc.). Applies new learning.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

- Uniform: No
- Scrubs: No
- Business professional: Yes
- Other (department approved): Yes

ON-CALL*

- Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No

TRAVEL**

**Travel specifications may vary by department**

- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE Three years of previous call center and hospital revenue cycle experience

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

Apply Now

Refine Your Search

senior customer service representative jobs in katy tx

Sr SBO Customer Service Representative - Revenue Cycle

Senior Customer Service Representative

Senior Division Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Sr Manager, Customer Success

Senior Client Service Associate

Senior Call Center Specialist

Senior Benefit Navigator

Customer Care Team Lead

Customer Care Associate, Redi Carpet

Sr. Consumer Loan Specialist - Sales Customer Service

Client Engagement Senior Associate, Tax Operations

Senior Manager, Client Solutions Manager Pharmacy

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