LOCATION: KONA COMMUNITY HOSPITAL | General-Rural Health Clinic
POSITION STATUS: FTE 1.00 | Hourly/Temporary with no benefits
SALARY RANGE: BU00 | EXEMPT-EXCLUDED
SALARY RATE: $17.5000 (hourly)
JOB DUTIES:
The Billing & Pre-Registration Specialist supports both patient intake and billing operations to ensure accurate records, timely collections, and a positive patient financial experience. This role includes gathering patient information, verifying insurance, processing payments, and following up on delinquent accounts while maintaining excellent customer service.
DUTIES & RESPONSIBILITIES:
Contact new and existing patients to obtain and verify demographic, guarantor, and insurance information prior to appointments.Verify insurance eligibility via phone, websites, or electronic systems.Assist patients with online access (such as MyChart) and provide new-patient paperwork as needed.Identify and resolve discrepancies that may impact billing.Correctly and timely enter and update patient data.Process credit card payments over the phone or in person.Prepare, review, and submit charges.Generate, review, and send patient billing statements.Review payment reports to determine accounts nearing surcharge status.Flag accounts needing escalation to billing staff for further review.Review delinquent accounts and coordinate patient outreach efforts.Follow up on patient balances via phone, letters, and payment arrangement correspondence.Establish payment arrangements and document follow-up actions.Process and post payments into the billing system.Support collection agency documentation when required.Ensure accurate documentation and filing in appropriate systems (ex: Epic and CIRRO).Respond to all workqueues and task assignments in a timely manner.Individually and collectively maintain all KPI’s.Handle mail returns and update addresses as needed.Maintain a high level of professionalism and customer service during interactions.Maintain confidentiality and compliance with all organizational policies and HIPAA.Assist with other duties as assigned to support revenue cycle operations such as referrals, appt scheduling, answering phone queues, etc.Address/troubleshoot denials that are related to registration/eligibility.
THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.
EDUCATION:
High school diploma or GED required
PREFERRED/RECOMMENDED:
Billing and/or coding certification
EXPERIENCE:
Experience in a healthcare office setting preferredQUALIFICATIONS & REQUIREMENTS:
Understanding of medical billing, insurance processes, and basic coding preferred.Strong typing, phone, and communication skills.Excellent communication and interpersonal skills with patients and staff.Ability to remain calm and professional in high-stress situations.
Highly organized, detail-oriented, and able to work independently.
ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS
The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices
QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.
MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted.
CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.
VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.
HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.
MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.
CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.
IMPORTANT APPLICATION/EMPLOYMENT INFORMATION
Administrative Review, subsequent appeals: For civil service positions, if you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.
CONTACT INFORMATION: KONA COMMUNITY HOSPITAL is located at 79-1019 Haukapila Street Kealakekua, HI 96750. For employment opportunities, please contact 808-733-4158, email:
[email protected] or visit our website at https://www.hhsc.org/.
Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at 808-733-4158 or email at
[email protected].
