Top 3601 Technical manager Jobs in Kearny Nj

Global Manager, IT Support Services
Resolution Technologies —Hoboken, NJ
- Windows
- 8 years
- Bachelor's degree
Project Manager - Automation
Brock Solutions —Newark, NJ
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Product Innovation Manager
Weiss-Aug MedPharma —Fairfield, NJ
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Customer service
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Manager, DXP /AXP Technology Infrastructure
LG Electronics —Englewood Cliffs, NJ
- $110,000 - $115,000 a year
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
7d
Data Center Project Manager
H5 Data Centers —Secaucus, NJ
- $125,000 - $130,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- 5 years
Quick Apply
Technical Solutions Manager
CoreWeave —Livingston, NJ
- $185,000 - $215,000 a year
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Health savings account
Quick Apply
5d
Senior Delivery Manager
B2B Soft —New York, NY
- $160,000 - $180,000 a year
- Full-time
- Azure
- Office
- 8 years
- Health insurance
- Dental insurance
Quick Apply
7d
Advice Product Management
eTeam Inc —Iselin, NJ
- $45 - $47 an hour
- Contract
- Office
- Product management
- Senior level
- Retirement plan
Quick Apply
Product Manager, Partner Banking
Valley National Bank —Morristown, NJ
- $98,400 - $171,900 a year
- 7 years
- Finance
- Bachelor's degree
Quick Apply
Technical Manager, Radiology - X-Ray/Interventional Radiology (Bonus Eligible)
NYU Langone Health —Brooklyn, NY
- $99,463.64 - $135,954.00 a year
- Full-time
- 5 years
- Master's degree
- Bachelor's degree
- Wellness program
Sage X3 ERP Implementation Project Manager
True World Group —Rockleigh, NJ
- $83,000 - $117,000 a year
- Full-time
- Hybrid work
- Computer Science
- PMP
- 5 years
- Disability insurance
- Health insurance
Quick Apply
4d
ITSM Manager
Starr Companies —New York, NY
- $160,000 - $185,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
AI Engagement Lead – Wealth & Asset Management - Full-time - Newark, NJ (hybrid)
CorGTA —Newark, NJ
- $180,000 - $300,000 a year
- Full-time
- Hybrid work
- Agile
- Financial services
- Senior level
- 401(k)
Senior Vice President, Infrastructure Engineer
BNY —Jersey City, NJ
- Full-time
- 6 years
- Computer Science
- Engineering
1d
AI Tech Lead – Wealth & Asset Management - Full-time - Newark, NJ (hybrid)
CorGTA —Newark, NJ
- $180,000 - $210,000 a year
- Full-time
- Senior level
- Leadership
- Python
- 401(k)
Commissioning Manager - Locomotive Programs
Cadre Staffing Inc. —New York, NY
- Extended hours
- Senior level
- Electrical Engineering
- Leadership
Technical Manager - Fiber Lasers
Engineering Resource Group —Piscataway, NJ
- $165,000 - $225,000 a year
- Full-time
- Doctor of Philosophy
- Mentoring
- Senior level
Quick Apply
Director ETL and Data Engineering
Church Pension Group Services Corporation —New York, NY
- $136,000 - $180,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Travel
- Commuter assistance
- AD&D insurance
PM/Scrum (Heavy JIRA) (JC) - Backfill
Matlen Silver —Jersey City, NJ
- $70 - $78 an hour
- Contract
- Computer science
- Computer Science
- Engineering
Quick Apply
6d
Change & Release Management Lead - Wealth Management
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply

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technical manager jobs near kearny nj

Global Manager, IT Support Services

Resolution Technologies -
Hoboken, NJ

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Job Details

Qualifications

AI models
AI chatbots
Vendor relationship building
Managing technical support teams
Stakeholder engagement
Machine learning/AI-based analysis
Predictive modeling analysis
Managing teams in a customer support role
Operational management
Global team management
Key Performance Indicators
Predictive analytics projects
AI-driven automation
AI strategy
Call center management
Automation tools
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Global Manager, IT Support Services
The Global Manager, IT Support Services leads our worldwide employee technology support organization, overseeing the 24/7 Global Service Desk (Tier 1) and three regional Tech Support teams (EMEA/IL, Americas, and APAC) and Mobile Team. This leadership role owns all employee support channels, including chat, portal, onsite, and remote services, while driving exceptional employee experiences and operational excellence. The position is responsible for advancing automation and Ailed support strategies, unifying global processes and tools, and partnering closely with IT, Security, HR, Facilities, and Engineering to deliver a seamless, modern, and scalable support ecosystem.

Global Manager, IT Support Services Impact Areas

Operational Excellence & Proactive Strategy:

Proactive Service Evolution: Transition from reactive troubleshooting to a preventative service model by leveraging deep data analytics and trend forecasting to resolve issues before they impact the business.
Scalable Global Infrastructure: Architect robust staffing models and readiness plans to ensure seamless, 24/7 global operations across all time zones.
Strategic Process Ownership: Drive the maturity of ITSM practices (Incident, Request, Problem, Knowledge, and Change Management) to ensure operational stability and governance.
Performance Benchmarking: Establish and monitor high-impact KPIs, including FCR, MTTR, CSAT, NPS, and SLA/SLO compliance, to maintain a culture of continuous improvement. Use AI technologies to enhance self-service, streamline knowledge management, and create intuitive, frictionless digital experiences for a global workforce.

Professional Team Development:

High-Performance Leadership: Lead and mentor a distinguished, professional Global Service Desk (GSD) team, fostering a culture of technical excellence, empathy, and professional growth.
Executive-Grade Support: Cultivate a team capable of providing white-glove support for executive leadership and key stakeholders, ensuring zero-friction technology experiences.
Knowledge & Documentation Standards: Maintain a gold-standard repository for ticketing and technical documentation, promoting a culture of collaborative knowledge sharing and rapid onboarding.

Innovation & Digital Transformation:

Next-Gen Automation: Accelerate the digital roadmap by expanding AI-driven virtual agents, sophisticated automation workflows, and intuitive self-service portals to reduce manual overhead.
Cross-Platform Technical Mastery: Ensure the team delivers elite troubleshooting across a diverse ecosystem of devices (macOS, Windows, Mobile) and enterprise platforms.
Strategic Stakeholder Alignment: Serve as a confident liaison between IT and business units, translating complex technical data into strategic insights that drive organizational value.
Crisis & Vendor Management: Expertly manage major incidents and business communications while nurturing strategic vendor partnerships to ensure the highest tier of service delivery.

Global Manager, IT Support Services Required Qualifications

Bachelor's degree in information technology or a related field preferred.
8 to 12+ years of experience in IT Support or IT Operations, including 4 to 6+ years leading global or multi-site teams.
Demonstrated ability to leverage operational metrics to drive improvements in the employee technology experience.
Strong ITSM expertise with a solid technical foundation; familiarity with automation, self-service, and AI driven support models.
Proven experience implementing AI-driven support models, including virtual agents, predictive issue detection, intelligent routing, and automated remediation workflows to elevate the employee support experience.
Demonstrated ability to design and scale automation frameworks within ITSM platforms, reducing manual workload and increasing first contact resolution.
Exceptional communication, leadership, and stakeholder management skills.

Global Manager, IT Support Services Preferred Qualifications

Experience managing follow the sun operations and supporting distributed global teams.
Proven success developing or scaling executive level/VIP support programs.
Track record of leading continuous improvement initiatives to enhance service quality and operational efficiency.

#RT

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Refine Your Search

technical manager jobs in kearny nj

Global Manager, IT Support Services

Project Manager - Automation

Product Innovation Manager

Manager, DXP /AXP Technology Infrastructure

Data Center Project Manager

Technical Solutions Manager

Senior Delivery Manager

Advice Product Management

Product Manager, Partner Banking

Technical Manager, Radiology - X-Ray/Interventional Radiology (Bonus Eligible)

Sage X3 ERP Implementation Project Manager

ITSM Manager

AI Engagement Lead – Wealth & Asset Management - Full-time - Newark, NJ (hybrid)

Senior Vice President, Infrastructure Engineer

AI Tech Lead – Wealth & Asset Management - Full-time - Newark, NJ (hybrid)

Commissioning Manager - Locomotive Programs

Technical Manager - Fiber Lasers

Director ETL and Data Engineering

PM/Scrum (Heavy JIRA) (JC) - Backfill

Change & Release Management Lead - Wealth Management

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