Top 74 Cloud support Jobs in Keene, Nh

Desktop Support Technician
University System of New Hampshire —Keene, NH
- Full-time
- Research
- Mid-level
- Databases
Manufacturing Software Engineer
Corning —Keene, NH
- $108,905 - $149,745 a year
- Full-time
- Computer Science
- ERP systems
- Office
- Paid parental leave
- Disability insurance
Director of Global Data Analytics
Tekcogno —Athol, MA
- $140,000 - $180,000 a year
- Full-time
- Azure
- Computer Science
- Office
Quick Apply
NETWORK ADMINISTRATOR
Brattleboro Memorial Hospital —Brattleboro, VT
- $72,800.00 - $106,059.20 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Hospital
- 5 years
Salesforce Architect
Firstsource Group USA —United States
- $50 - $100 an hour
- Temporary
- Remote
- Background check
- Senior level
- Leadership
- Flexible schedule
Quick Apply
Pharmacy Solutions Architect
Knipper HEALTH —United States
- $95,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- System design
- Paid parental leave
- Health insurance
Full Stack Cloud Developer
Tanaq Technical Services —United States
- Full-time
- Remote
- Background check
- 7 years
- Computer Science
Principal Technical Lead
Knipper HEALTH —United States
- $130,000 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- Paid parental leave
- Health insurance
AI/ML Engineer
CGI Group, Inc. —United States
- $102,000 - $251,100 a year
- Azure
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Software Engineering Manager
InterProse —United States
- $140,000 - $200,000 a year
- Full-time
- Remote
- Background check
- Management
- System design
- Health insurance
- Dental insurance
Quick Apply
Senior Cloud Engineer (Remote)
Vector Airport Systems —United States
- $140,000 - $160,000 a year
- Full-time
- Remote
- Background check
- 6 years
- System design
- Health insurance
- Dental insurance
3d
Senior Manager, Sales Technology Strategy & Relationship Management
Altria —United States
- $132,500 - $202,100 a year
- Hybrid work
- Azure
- Computer Science
- PMP
- Profit sharing
- Paid parental leave
Platform Engineer
Epitec —United States
- Contract
- 5 years
- Mid-level
- Office
Quick Apply
10d
Senior Backend .NET Developer - Remote
Planetary Talent —United States
- $120,000 - $140,000 a year
- Full-time
- Remote
- Background check
- 8 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
6d
ServiceNow Sales Order Management Architect / Technical Consultant - Remote working USA or Canada
Platform 6 Ltd —United States
- $80 - $95 an hour
- Contract
- Remote
- Senior level
- Communication skills
Quick Apply
Sr. Python Developer with AI
CGI Group, Inc. —United States
- $109,500 - $139,300 a year
- Computer Science
- 5 years
- SQL
- Paid parental leave
- Paid holidays
5d
Manager of IT Application - IFS ERP
Monarch Landscape Companies —United States
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Paid holidays
Quick Apply
VP / Lead Network Security Infrastructure
Holt Executive —United States
- Computer science
- Computer Science
- System design
Quick Apply
Lead Quantitative Snowflake Developer
Everforth —United States
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Commuter assistance
- Health insurance
6d

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Desktop Support Technician

University System of New Hampshire -
Keene, NH

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Customer communication
Mobile device support
Project management experience in education
IT asset management
Strategic planning in education
In-person customer service
Hardware maintenance
Managing clients in a customer support role
Driver's License
Computer hardware
Desktop (troubleshooting support)
macOS administration
macOS
Hardware management
Customer support
Managing projects
Mobile devices

Full Job Description

As part of the Client Services team in Enterprise Technology & Services, and working under general supervision, you use advanced industry knowledge and USNH policies to support various hardware and software needs. You serve as the main contact for clients, communicating clearly with non-technical users. Your responsibilities include working independently or with others to handle essential user support tasks—such as deploying, monitoring, and maintaining Windows and Mac devices; troubleshooting network and printing problems; managing computer lifecycles and IT assets; configuring systems; and replacing computers.

You deliver direct support to faculty and staff regarding computers, mobile devices, account access, networking, cloud storage, security, and data management. You also provide training and documentation on systems, software, policies, and procedures. In addition, you manage or contribute to projects that are key to the department's mission, and you actively seek opportunities to advance your technical and managerial skills.

Duties/Responsibilities

Customer Support (50%)

Consult with clients both on-site and remotely, collaborate with the service desk and team members regarding information technology needs, respond promptly to issues, and resolve assigned problems. Assist in analyzing technical challenges and developing effective solutions, referring complex cases appropriately. Utilize enterprise ticketing systems and associated workflows efficiently. Oversee software installation and maintenance by selecting, testing, installing, and maintaining software applications and network resources. Employ critical problem-solving skills, develop and document solutions and workarounds, research and address complex issues independently, and prioritize tasks effectively in a fast-paced environment.

Demonstrate strong business relationship-building and communicate effectively with the user community. Advise clients on the implementation of suitable technologies; address and resolve their IT concerns as assigned; analyze complex IT problems and coordinate additional assistance when necessary; consider and recommend comprehensive solutions for a diverse audience.

Ensure security compliance by adhering to established policies and procedures: monitor system security, investigate issues, and recommend corrective actions such as assisting with operation and maintenance of application software security facilities. Maintain up-to-date knowledge of all USNH IT Security recommendations.

Resource Lifecycle Management (15%)

Maintain precise hardware asset inventory and endpoint records, including physical audits. Set up new computers, configure domain accounts, update Active Directory for systems management, and create user accounts, including login and printer setup support. Assist with computer configuration and procurement according to USNH policies. Collaborate with Endpoint Engineering to resolve compliance issues and eliminate vulnerabilities. Coordinate surplus pickup for end-of-life assets and manage information databases.

Documentation (10%)

Assess and address documentation requirements, including the development of supporting materials for newly implemented or updated application software; ensure documentation is accurate, consistent, and presented in a manner accessible to clients. Conduct research to resolve complex technical issues and document solutions and workarounds. Communicate major resolutions to relevant stakeholders as appropriate. Utilize the enterprise ticketing system to record incidents, solutions, and workarounds, while analyzing trends and referencing historical data to enhance client support. Collaborate effectively with colleagues across the University System of NH as needed. Provide subject matter expertise during crisis situations, such as virus outbreaks or disaster recovery efforts, and offer backup support to the team when required. Employ existing resources, including remote support tools, to assist clients who are off-campus or unable to be present in person.

Strategic and Project Planning (10%)

Assist with strategic and project planning, including technology refreshes for teaching labs, classrooms, and end-user assets. Recommend equipment purchases when necessary due to age or failure. Manage and track loaner equipment. Support IT project execution by advising, collaborating, documenting, and contributing to ET&S initiatives.

Supervision (10%)

Guide and support student workers by mentoring them and providing training. Create documentation and instructional materials to help enhance their skills and broaden their knowledge. Participate in the assessment and review the performance of student workers.

Other duties as assigned (5%)

Stay up to date with new technologies, including remote support tools, security measures, and productivity applications relevant to your work. This also includes supported endpoint hardware managed by the Desktop team. Be prepared to travel to other USNH locations when requested to assist with projects or provide additional support.

Requirements

Minimum Acceptable Education & Experience:

Associate’s degree and four years of experience, bachelor’s degree and two years of experience, or combination of education and experience equal to six years.
Expertise in multiple information technology areas (networks, configuration management, security, operating systems, software) and experience with both Windows and Macintosh OSX computer platforms, handheld devices/smartphones, and networking.

Required Licenses & Certifications:

Valid driver’s license

Knowledge, Skills & Abilities:

Computer hardware replacement/upgrade skills such as memory upgrades, hard drive, system board, battery replacements, etc.
Strong customer-focused support skills.
Organizational skills and effective oral and written communication skills.
Project management, strategic planning, and asset management experience
Familiarity with Windows Active Directory and Jamf Pro/Macintosh server technology is desirable.
Excellent Customer service experience.

Preferred Qualifications:

Proven knowledge of/or experience with USNH acceptable computing practices and security policies and procedures is also highly desirable.
Experience providing technology support in a higher education environment.

Applicant Instructions:

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

Resume/CV
Cover Letter
Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

This position falls within the collective bargaining unit for the Keene State College Staff Association (KSCSA), an affiliate of the National Education Association of New Hampshire (NEA-NH).

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu , https://www.usnh.edu/ or https://www.ci.keene.nh.us .

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$23.01 - $38.03

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Keene

Apply Now

Refine Your Search

cloud support jobs in keene, nh

Desktop Support Technician

Manufacturing Software Engineer

Director of Global Data Analytics

NETWORK ADMINISTRATOR

Salesforce Architect

Pharmacy Solutions Architect

Full Stack Cloud Developer

Principal Technical Lead

AI/ML Engineer

Software Engineering Manager

Senior Cloud Engineer (Remote)

Senior Manager, Sales Technology Strategy & Relationship Management

Platform Engineer

Senior Backend .NET Developer - Remote

ServiceNow Sales Order Management Architect / Technical Consultant - Remote working USA or Canada

Sr. Python Developer with AI

Manager of IT Application - IFS ERP

VP / Lead Network Security Infrastructure

Lead Quantitative Snowflake Developer

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