Top 1278 Customer service representative Jobs in Keller, Tx

Airline Support Supervisor
Accommodations Plus International —Fort Worth, TX
- $27 an hour
- Overtime
- Ability to walk for extended periods
- Mid-level
- Office
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Customer Service Department Manager
Uline —Irving, TX
- $85,000 - $100,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Call Center Representative - Roadside Assistance
AAA Texas LLC —Coppell, TX
- $18.85 - $20.74 an hour
- Remote
- Microsoft Outlook
- High school diploma or GED
- Typing
- Paid parental leave
- Health insurance
6d
Customer Service Representative
Southwest Accessory Group —Haltom City, TX
- $18 - $25 an hour
- 8 hour shift
- High school diploma or GED
- Conflict management
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2h
Customer Service Representative (Fort Worth)
Texas Workforce Commission —Fort Worth, TX
- $3,127.54 a month
- Online Application
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Customer Service Representative
UnitedHealthcare —Fort Worth, TX
- $16 - $29 an hour
- 8 hour shift
- Remote
- 18 years or older
- Spanish
- Computer literacy
- On-the-job training
4h
Representative, Customer Experience Escalation and Resolution
American Airlines —Fort Worth, TX
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Customer Service Representative
Texas Triggers USA —Fort Worth, TX
- $18 an hour
- Part-time
- Hybrid work
- Background check
- In-person
- Communication skills
Quick Apply
7d
Customer Satisfaction Representative
Kubota Tractor Corp —Grapevine, TX
- Hybrid work
- Office
- Associate's degree
- Communication skills
- Profit sharing
- Health savings account
Quick Apply
Customer Service Representative
Alliance Air Services Inc. —Fort Worth, TX
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
Merchandising Specialist - Customer Service
PepsiCo Beverages North America —Fort Worth, TX
- $25.10 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Driver's License
- Mileage reimbursement
- Health insurance
Client Success Representative II
EMS Management & Consultants Inc —Fort Worth, TX
- $25 - $30 an hour
- Hybrid work
- Computer literacy
- Writing skills
- HIPAA
- Health insurance
- Paid time off
Customer Service Representative - Remote (U.S.)
Candy Shay Events (CSE) —Grand Prairie, TX
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
13d
Client Experience Associate
Fidelity TalentSource —Westlake, TX
- Temporary
- Microsoft Word
- Microsoft Outlook
- Sales
Service Coordinator
Southwest Brick and Fireplace —Keller, TX
- $18.00 - $29.89 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative
Core-Mark —Westlake, TX
- $18.50 an hour
- Full-time
- Computer literacy
- Basic math
- Continuous improvement
- Employee stock purchase plan
- Health insurance
Customer Service / Office Representative
G.L. Hunt —Fort Worth, TX
- $20 - $24 an hour
- 8 hour shift
- Spanish
- Customer service
- English
- Paid training
- Paid holidays
Quick Apply
14d
Customer Service Representative (Overnight)
Alliance Air Services Inc. —Fort Worth, TX
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
13d
Customer Relations Representative - State Farm Agent Team Member
BENSON NORTON - State Farm Agent —Flower Mound, TX
- $50,369 - $81,548 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Paid time off
- Work from home
Quick Apply
Customer Service Representative
Aviation Technical Services —Fort Worth, TX
- $24 - $40 an hour
- Full-time
- Oracle
- Mid-level
- Travel
- Paid parental leave
- Paid holidays
Quick Apply
4d

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Airline Support Supervisor

Accommodations Plus International -
Fort Worth, TX

Quick Apply

Job Details

Full-time
$27 an hour

Qualifications

Vendor relationship building
Customer communication
Team member evaluation
Customer relationship building
Spreadsheets
Coaching
Performance feedback (performance evaluation method)
Managing clients in a customer support role
Team development
Customer relationship management
Mentoring
Productivity software
Business operations
Team motivation (leadership skill)
Team building

Full Job Description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

The Airline Support Supervisor is responsible for leading and overseeing a team of Airline Support Specialists who provide crew accommodation and transportation support to our airline partners. This role ensures exceptional customer service, operational efficiency, and compliance with client Service Level Agreements (SLAs).

The Airline Support Supervisor serves as the primary point of escalation for operational challenges, supports employee development and performance, and works closely with airline partners and internal departments to ensure the successful delivery of crew accommodation services.

Position Type and Expected Hours of Work

This is a full-time, non-exempt position located on-site in Fort Worth, Texas.

Flexible scheduling is required and may include evenings, weekends, holidays, overtime, and on-call support based on operational and client needs.

Essential Functions

Supervise and support Airline Support Specialists to ensure efficient and effective customer service.
Monitor daily operations to ensure crew hotel and transportation requests are processed accurately and timely.
Serve as the primary escalation point for complex client, vendor, or operational issues.
Maintain strong working relationships with airline partners and ensure client expectations are consistently met.
Monitor workload distribution, productivity, and service levels across the team.
Coach, mentor, and develop team members through regular feedback and performance discussions.
Conduct quality reviews of employee work and customer interactions.
Assist with onboarding, training, and continuous development of Airline Support Specialists.
Provide performance metrics and operational reporting to management.
Respond to irregular operations (IROPS) and support staffing and operational adjustments as needed.
Coordinate with hotels, transportation providers, and other vendors to support client needs and service recovery efforts.
Identify opportunities to improve processes, service quality, and operational efficiency.
Assist with scheduling and workforce planning to ensure appropriate coverage.
Ensure compliance with company policies, client requirements, and operational procedures.
Collaborate with internal departments to resolve service issues and improve client satisfaction.
Support management with employee performance management and corrective action processes as needed.
Perform additional duties as assigned.

Competencies

Strong leadership and team-building skills.
Excellent customer service orientation.
Strong judgment and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and conflict-resolution skills.
Exceptional verbal, written, and interpersonal communication skills.
Strong organizational and time-management abilities.
Attention to detail and commitment to accuracy.
Ability to build and maintain strong client and vendor relationships.
Adaptability within a 24/7 operational environment.
Proficiency with Microsoft Office and operational technology systems.

Required Experience and Qualifications

Minimum 2 years of supervisory or team lead experience preferred.
Previous experience in airline operations, crew scheduling, crew accommodations, travel, hospitality, or customer service environments strongly preferred.
Experience managing employee performance and coaching team members.
Strong client relationship management experience.
Proficiency in Microsoft Office Suite, including Excel.
Experience working in a fast-paced operational environment.
Knowledge of airline operations and irregular operations (IROPS) is preferred.
Experience with reservation systems, hotel booking platforms, or travel technology is a plus.

The good faith compensation rate for this position is $27.00 USD per hour. Actual compensation may vary based on experience, qualifications, skills, and business needs.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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Refine Your Search

customer service representative jobs in keller, tx

Airline Support Supervisor

Customer Service Department Manager

Call Center Representative - Roadside Assistance

Customer Service Representative

Customer Service Representative (Fort Worth)

Customer Service Representative

Representative, Customer Experience Escalation and Resolution

Customer Service Representative

Customer Satisfaction Representative

Customer Service Representative

Merchandising Specialist - Customer Service

Client Success Representative II

Customer Service Representative - Remote (U.S.)

Client Experience Associate

Service Coordinator

Customer Service Representative

Customer Service / Office Representative

Customer Service Representative (Overnight)

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

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