Top 8 Director of training Jobs in Keller, Tx

Director of Training and Support
Capodice & Associates —Dallas, TX
- Full-time
- 5 years
- Travel
- Senior level
Quick Apply
Director of Training
151 Coffee —Irving, TX
- Full-time
- 7 years
- No education required
- Continuous improvement
Quick Apply
AT - Director of Training & Quality Assurance
Ancora Education —Arlington, TX
- $75,000 - $90,000 a year
- Full-time
- Customer service
- CDL A
- Office
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Director of Sales Training - High Ticket
Curvion Blue —Fort Worth, TX
- $120,000 - $150,000 a year
- Full-time
- Remote
- Senior level
- Teaching
- Analytics
Quick Apply
Safety & Training Director
Lite & Barricade, Inc. —Dallas, TX
- $95,000 - $108,000 a year
- Construction site
- Ability to walk for extended periods
- Office
- Dental insurance
- 401(k)
Director, Craft & Apprenticeship Programs
Loenbro —Irving, TX
- Full-time
- 7 years
- Construction site
- Office
- Paid holidays
- Disability insurance
Quick Apply
4d
Training Director
Chick-fil-A —The Colony, TX
- $17 - $19 an hour
- 8 hour shift
- Mid-level
- Continuous improvement
- Quick service & fast food restaurant
Quick Apply

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Director of Training and Support

Capodice & Associates
Dallas, TX

Quick Apply

Job Details

Full-time

Qualifications

Performance dashboard reports
Project reporting
Statistics
Staff performance monitoring
Operational analysis
Managerial strategic planning
Performance improvement leadership
Standard Operating Procedures (SOPs) implementation
5 years
Employee engagement program (employee development activity)
Coaching
Dashboard creation
Employee engagement strategy
Online learning activities
Dashboard creation support
Process design
Gap analysis
Metrics Reporting
Incident Escalation
Post-sales issue resolution
Leadership training instructional design
Leadership development
Needs assessment for curriculum design
Managing clients in a customer support role
Team development
Statistical analysis
Policy & process development
Customer service training (staff training program)
Compliance training programs
Calendar management

Full Job Description

The Director of Training and Support is an operations business partner responsible for enabling the company’s Vision and Mission within the Franchise community by providing exemplary training and support to ensure their success.

Additional Responsibilities will include training support for new store openings and any training needs as requested. The Director of Training and Support will work closely with the Franchise Community to ensure that all needs are met.

Training

Develops a strategic plan to include designing, implementing, and delivering training programs. Ensures all learning & development programs are aligned to the organization's mission, vision, and strategic plan

Ensure the organization remains cutting edge in learning and development offerings.

Collaborate with Key Leaders and HR Partners to establish Learning & Development methodologies, processes, and tools.

Design and deliver learning courses through various mediums.

Create career pathing objectives for roles throughout the organization.

Conduct gap analysis and needs assessments for both team member productivity and leadership development, monitors for ongoing improvement

Trains and coaches’ managers, supervisors and others involved in employee development efforts

Facilitates and creates remote training

Develop a training calendar for team members to stay abreast of training offerings

Promotes knowledge, understanding, and compliance regarding company policy through coaching, presentations, and training

Proactively searches, creatively designs, and implements effective methods to educate, enhance performance and recognize performance

Exemplifies the desired culture and philosophies of the organization and works with executive leadership to build and drive employee engagement and satisfaction

Ensures that all standards and systems are effectively trained and implemented in all areas of the operations.

Define and own all metrics and dashboards, providing visibility of the daily, weekly, and monthly performance of the team and channels.

Support

Serve as the primary escalation point for our franchise clients regarding support issues, coordinating across all internal teams to ensure issue resolution is completed in a timely manner

Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.

Report operational achievements and progress to leadership on a regular basis including statistical analysis and improvement through action plans.

Develop, implement, and continuously improve process documentation for the franchise support team

Assist in the execution of support operations strategy, metrics, roadmap, workstreams, and operating procedures to ensure a seamless, scaled, and world-class experience for internal teams, franchisees & customers.

Drive improvements in efficiency, quality, response times and satisfaction across the entire global franchisee support and the customer experience.

Additional Requirements:

Significant travel to franchisee and corporate locations

5 Years experience in Training & Support

Quick Apply

Refine Your Search

director of training jobs in keller, tx

Director of Training and Support

Director of Training

AT - Director of Training & Quality Assurance

Director of Sales Training - High Ticket

Safety & Training Director

Director, Craft & Apprenticeship Programs

Training Director

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