Top 18728 Experience manager Jobs in Keller, Tx

Customer Service Manager
Fleetmaster Express, Inc. —Fort Worth, TX
- From $70,000 a year
- Full-time
- Mid-level
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Executive Assistant for CEO Team
Q Investments —Fort Worth, TX
- Weekends as needed
- 5 years
- Research
- Office
Quick Apply
Director of Operations
Kings III Emergency Communications —Coppell, TX
- $150,000 - $175,000 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Wellness program
- Health savings account
Chief Operating Officer
76 FENCE —Dallas, TX
- $140,000 - $160,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Dispatch Manager - Technician Routing
Kings III Emergency Communications —Coppell, TX
- $80,000 - $90,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Conflict management
- Wellness program
- Health savings account
Customer Care Manager, Global Reservations
American Airlines —Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Rental & Transportation Manager
Elite Material Handling LLC —Grapevine, TX
- $70,000 - $85,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
12d
Convention Services Manager
Embassy Suites by Hilton Denton Convention Center —Fort Worth, TX
- Full-time
- Writing skills
- English
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Operational Excellence Manager
Multi-Color Corporation —Fort Worth, TX
- Up to $120,000 a year
- Full-time
- Inventory management
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
POLICE RECORDS SYSTEM MANAGER
North Richland Hills City Hall —North Richland Hills, TX
- $62,673 - $88,884 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Disability insurance
Program Manager (Director, Uniforms Management Center)
U.S. Customs and Border Protection —Euless, TX
- $147,945 - $192,331 a year
- Online Application
- Remote
- Psychiatry
- English
- Office
- Paid holidays
- Health insurance
4d
Property Manager
RAM Partners, LLC —Fort Worth, TX
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Community Manager
CCMC —Keller, TX
- Full-time
- Background check
- Ability to walk for extended periods
- Pass drug screening
- Paid training
- Wellness program
Quick Apply
5d
Operations Excellence Manager (DFW)
J&P Hospitality Management, LLC —Irving, TX
- $80,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Customer Experience Team Lead
Robinhood —Westlake, TX
- $34 - $40 an hour
- 8 hour shift
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Document Processing Department Manager
CorVel Corporation —Fort Worth, TX
- $54,075 - $80,926 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Manager, Employee Experience & Workplace Operations
Check Point Software Technologies —Irving, TX
- $130,000 - $160,000 a year
- Full-time
- Spanish
- English
- Office
- Disability insurance
- Health insurance
Quick Apply
Regional Manager I
Gopuff —Fort Worth, TX
- $96,900 - $115,000 a year
- Full-time
- Hybrid work
- Travel
- Recruiting
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
CVB Administrative Services Manager
City of Grapevine, TX —Grapevine, TX
- Extended hours
- Clean driving record
- 6 years
- Microsoft Outlook
- Health insurance
- Dental insurance
District Manager 2
Sodexo —Dallas, TX
- $134,640 - $209,110 a year
- 7 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
1d

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experience manager jobs near keller, tx

Customer Service Manager

Fleetmaster Express, Inc. -
Fort Worth, TX

Quick Apply

Job Details

Full-time
From $70,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Interpersonal skills
Account development
Frontline customer support management
Transportation management systems
Transportation management
Bachelor's degree
EDI transactions for logistics
AS400
Trimble
Employee performance reporting
Account management
Call center management

Full Job Description

Company Overview
Fleetmaster Express, Inc. has established itself as a leading provider of premium truckload services. With a comprehensive range of offerings including trucking, brokerage, warehousing, logistics management, and storage, we are dedicated to meeting our customers' diverse needs through trust and clear communication.

Position Summary

The Customer Service Manager is responsible for leading the Customer Service Department and ensuring that exceptional service is provided to Fleetmaster Express customers. This position oversees customer service personnel, manages customer relationships, resolves service issues, and works closely with Operations, Driver Managers, Fleet Managers, Revenue & Accounting, and Sales to ensure customer expectations are consistently met.

The Customer Service Manager is responsible for driving customer satisfaction, improving operational communication, developing team members, and implementing processes that enhance service quality while supporting the company's operational and financial objectives.

________________________________________

Qualifications

Education & Experience

Bachelor's degree in Business, Transportation, Logistics, or a related field preferred.
Minimum of three (3) years of experience in customer service, transportation, logistics, or a related field.
Previous supervisory or management experience preferred.
Experience working in the trucking or transportation industry is preferred.
Experience utilizing Transportation Management Systems (TMS) is preferred.

________________________________________

Essential Responsibilities

Lead, coach, and develop the Customer Service team while fostering a culture of accountability and exceptional customer service.
Serve as the primary escalation point for customer concerns, service issues, and operational exceptions.
Build and maintain strong customer relationships through proactive communication and timely issue resolution.
Coordinate daily customer service activities with Operations, Fleet Managers, Driver Managers, Dispatch, Revenue & Accounting, and Sales.
Monitor shipment status and proactively communicate delays, service interruptions, and delivery updates to customers.
Ensure customer requests are handled accurately and efficiently while maintaining high service standards.
Assist with customer onboarding and implementation of new accounts.
Develop departmental procedures that improve communication, efficiency, and customer satisfaction.
Analyze customer service metrics and identify opportunities for continuous improvement.
Ensure compliance with company policies, procedures, and customer service standards.
Build and maintain customer scorecards to track performance and support customer business reviews.
Prepare reports and communicate service trends and customer concerns to leadership.
Support company initiatives related to customer retention, operational performance, and business growth.

________________________________________

Skills & Competencies

Strong leadership, coaching, and employee development skills.
Excellent verbal and written communication skills.
Outstanding customer service and relationship-building abilities.
Strong organizational, analytical, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced transportation environment.
Knowledge of transportation operations and freight movement.
Working knowledge of FMCSA and DOT regulations preferred.
Proficient with Microsoft Office Suite and Transportation Management Systems.
Experience with AS400, TMW, Trimble, Omnitracs, customer portals, and Electronic Data Interchange (EDI).

________________________________________

Equipment Used

AS400
TMW Transportation Management System (TMS)
Trimble Transportation
Omnitracs
Microsoft Office Suite
Microsoft Teams
Customer Portals
Electronic Data Interchange (EDI)

________________________________________

Key Performance Metrics

Customer Satisfaction
Customer Retention
On-Time Service
Response Time
Service Failure Resolution
Customer Communication
Load Visibility
Shipment Accuracy
Escalation Resolution
Operational Efficiency
Team Performance
Customer Account Growth

Pay: From $70,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience leading a team?

Experience:

Transportation : 3 years (Preferred)
EDI: 1 year (Required)
AS400: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

experience manager jobs in keller, tx

Customer Service Manager

Executive Assistant for CEO Team

Director of Operations

Chief Operating Officer

Dispatch Manager - Technician Routing

Customer Care Manager, Global Reservations

Rental & Transportation Manager

Convention Services Manager

Operational Excellence Manager

POLICE RECORDS SYSTEM MANAGER

Program Manager (Director, Uniforms Management Center)

Property Manager

Community Manager

Operations Excellence Manager (DFW)

Customer Experience Team Lead

Document Processing Department Manager

Manager, Employee Experience & Workplace Operations

Regional Manager I

CVB Administrative Services Manager

District Manager 2

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