Top 12 Customer support & client services managers Jobs in Kennebunk, Me

Customer Service Supervisor
MMQCI —Saco, ME
- $28.85 - $54.81 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Quick Apply
1d
Supervisor - Field Customer Service
Avangrid —Alfred, ME
- $87,600 - $109,500 a year
- 7 years
- Mid-level
- High school diploma or GED
- Dental insurance
- Tuition reimbursement
2d
Senior Director Customer Technical Support, Americas
IDEXX —Westbrook, ME
- From $225,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Route Service Manager - UniFirst
UniFirst —Portland, ME
- Full-time
- Computer literacy
- Mid-level
- Microsoft Office
- Profit sharing
- Health insurance
1d
Account Manager - Valet & Parking Services - Sheraton Portsmouth Harborside Hotel
Towne —Portsmouth, NH
- $60,000 - $70,000 a year
- Extended hours
- 18 years or older
- Clean driving record
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
7d
Commercial Lines Manager, Larger Commercial
Cross Insurance —Portland, ME
- Full-time
- Office
- Recruiting
- Senior level

Related jobs to explore

Based on your search for customer support & client services managers

Client Advocate I
CVS Health —Concord, NH
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
$43,888 - $102,081 a year
9d
Regional Business Manager
Sebago Technics Inc —Sanford, ME
This role is not a technical position and does not require an engineering or surveying background; instead, it calls for a strong business leader who can get in…
$85,000 - $131,000 a year
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Supervisor
DHL —Canal Winchester, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
Quick Apply
Collections Supervisor
State of Ohio - Attorney General —Columbus, OH
Works with Information Technology Services (ITS) to troubleshoot issues with business tools. In addition, an Internet search may be conducted of publicly…
$27 - $31 an hour
3d

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in kennebunk, me

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near kennebunk, me

Customer Service Representative jobs in Lafayette, LA

Security Supervisor jobs in Long Island, NY

Security Supervisor jobs in New York, NY

Customer Service Supervisor jobs in Buffalo, NY

Customer Service Chat Remote jobs in New York, NY

Customer Service Supervisor jobs in Austin, TX

Customer Service Supervisor jobs in Worcester, MA

Customer Service Supervisor jobs in Redmond, WA

Area Manager jobs in New Jersey

Commercial Lines Account Manager jobs in Tallahassee, FL

Account Executive jobs in Austin, TX

Commercial Lines Account Manager jobs in Rock, AR

Commercial Real Estate jobs in Cleveland, OH

Commercial Lines Account Manager jobs in Charlotte, NC

Commercial Lines Account Manager jobs in Mobile, AL

Commercial Drivers No Experience jobs in Pensacola, FL

Limousine Service jobs in New York, NY

Bottle Service jobs in Miami Beach, FL

Customer Service Representative jobs in Oakland, CA

Customer Service Representative jobs in Round Rock, TX

Customer Service Supervisor

MMQCI
Saco, ME

Quick Apply

Job Details

Full-time
$28.85 - $54.81 an hour
1 day ago

Benefits

Profit sharing
Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Employee onboarding
Computer operation
Email customer support
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Team scheduling
Managing clients in a customer support role
Team development
Customer service training (staff training program)
Task prioritization
Mentoring
Desktop applications
Leading team collaboration initiatives
Productivity software
Onboarding process management
Task assignment
Email support
Professional development training
Client interaction via phone calls

Full Job Description

Help Deliver Exceptional Service in the Biotech Industry!

The Customer Service Supervisor reports to and works closely with the Customer Service Manager to schedule and coordinate the Customer Service team’s tasks and activities, provide guidance and feedback, and oversee employee training and development. The Supervisor serves as a key point of contact for customers, providing timely, accurate, and solutions-oriented support related to orders, products, inquiries, and issue resolutions while supporting the order fulfilment process.
The Supervisor also oversees daily customer service operations, collaborates cross-functionally with other MMQCI departments, contributes to process improvements within the Quality Management System (QMS), and helps maintain a positive, quality-focused team environment. This role ensures accuracy, efficiency, and compliance with company procedures while promoting a high standard of customer satisfaction. The customer comes first at MMQCI!

What You Will Get to Do

Schedules and coordinates the daily Customer Service activities including order processing, phones, emails, and shipping tasks
Ensures that work is done correctly, i.e., workflows and processes are followed according to Standard Operating Procedures (SOP’s)
Works closely with the Customer Service Manager to provide feedback on the Customer Service team’s quality and performance
Oversees the Customer Service training program; assigns trainers to new employees, schedules in-services, and maintains training documentation
Mentors team on MMQCI quality and meeting customer expectations
Responsible for maintaining safe work areas and works with the MMQCI Safety Committee
Serves as a resource to the Customer Service team to resolve complex customer issues
Collaborates cross-functionally with MMQCI Manufacturing, Research and Development (R&D), and Quality Assurance/Regulatory Affairs (QA/RA) teams
Processes customer orders accurately and efficiently while also reviewing for completeness and compliance with procedures
Responds promptly to customer inquiries regarding MMQCI products, components, and pricing via phone and email
Coordinates global shipping which may encompass finding new carriers due to pricing increases and/or remote locations, dry ice restrictions, and resolving customs issues while making sure product storage conditions are being met
Accurately records and maintains customer interactions within the customer database
Receives incoming critical and noncritical shipments and support inventory management processes as needed
Applies knowledge of the QMS to assist with change orders, process improvements, and corrective actions
Attends inter-departmental meetings such as the Planning and Customer Complaint meetings

Required Skills & Experience

B.A. or B.S. with 4 years of work experience in a business or science field, or an A.S. degree and a minimum of 5 years of experience in customer service in a professional setting
A minimum of 2 years’ experience as a team lead or supervisor
Experience onboarding and training new employees
Demonstrated ability to lead, coach, and motivate a team in a professional customer service environment
Experience scheduling work, assigning tasks, and balancing team workloads
Contributes to a positive customer experience by maintaining professionalism and strong communication skills
Familiarity with medical or clinical laboratory practices preferred
Clear, concise communication skills, written and oral, and excellent computer skills
Highly detail-oriented with the ability to work efficiently and accurately
Strong work ethic and willingness to support team needs as required
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Proficiency in Microsoft Suite
Experience with shipping platforms such as FedEx and UPS
Must be able to verbally communicate with customers in a professional but friendly manner via telephone and email
Ability to sit for extended durations and perform continuous computer and keyboard work at a standard office workstation
Ability to lift and transport materials up to 25 lbs

Why You’ll Love Working Here

Opportunity to make a meaningful impact within a growing diagnostic company
Collaborative, mission-driven team environment
Competitive compensation and benefits

Benefits We Offer

Medical, dental, and vision insurance
401(k) retirement savings plan
Company profit sharing program
Paid time off, including vacation, holidays, and sick leave
Paid Parental Leave Program

The pay range for this position is $28.85 to $54.81/hour

Get to know the MMQCI team!
https://www.mmqci.com/about/employee-spotlight/employee-spotlight.html

Maine Molecular Quality Controls, Inc. (MMQCI) designs, develops, manufactures, and sells unique quality control products used by hospital laboratories and manufacturers to monitor the accuracy of tests for genetic, oncologic, and infectious diseases. MMQCI has proprietary technologies to stabilize DNA and RNA for use as quality controls and continues to pursue the discovery of novel techniques useful for the development of new quality control products.

MMQCI is conveniently located in beautiful southern coastal Maine, minutes from the Maine Turnpike, Portland International Jetport, and less than 2 hours from Boston. Close by are fabulous Portland restaurants, sandy beaches, and a plentiful supply of Maine lobsters! Many terrific outdoor activities are easily accessible including hiking, biking, kayaking, fishing, skiing and snowshoeing. We’re in a state-of-the-art facility, located in Saco, right next to the Eastern Trail. Come join us!

Interested in joining our team? Please submit both a resume and cover letter with your application for consideration.

zzVCS9gbwB

Quick Apply

Refine Your Search

customer support & client services managers jobs in kennebunk, me

Customer Service Supervisor

Supervisor - Field Customer Service

Senior Director Customer Technical Support, Americas

Route Service Manager - UniFirst

Account Manager - Valet & Parking Services - Sheraton Portsmouth Harborside Hotel

Commercial Lines Manager, Larger Commercial

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in kennebunk, me

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected