JOB SUMMARY/PURPOSE
The Analyst, Billing will manage and optimize utility billing, payments, and customer account processes using Oracle Customer Cloud Service (CCS). This role requires expertise in utility billing systems, financial reconciliation, and analytical skills to ensure accurate invoicing, efficient payment processing, and compliance with industry regulations.
ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS
- Administer and maintain Oracle CCS, ensuring accurate billing, metering, and payment processing.
- Process and validate customer invoices, rate calculations, adjustments, and billing cycles.
- Monitor payment transactions, refunds, and reversals to ensure proper application.
- Reconcile daily, weekly, and monthly billing reports to detect and correct discrepancies.
- Investigate and resolve customer billing issues, including incorrect charges, meter reads, and payment applications.
- Assist with account setup, contract rates, and service changes in the Oracle CCS system.
- Work closely with customer service teams to provide timely billing resolutions.
- Ensure billing accuracy and compliance with company policies, regulatory requirements, and industry best practices.
- Generate and analyze billing and payment performance reports.
- Support internal and external audits by providing accurate billing and payment data.
- Collaborate with IT, regulatory and finance teams to implement system enhancements and process improvements in Oracle CCS.
- Participate in system testing, upgrades, and troubleshooting billing-related issues.
- Recommend process optimizations to improve efficiency and reduce billing errors.
- Handle credit and collections operations
MINIMUM REQUIREMENTS
Minimum education required of the position
- Bachelor’s degree in accounting, Finance, Business Administration, related field or 2 years of directly related experience in lieu of a degree.
Minimum experience required of the position
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0 to 2 years of experience in utility billing, accounts receivable, or financial operations, preferably within the energy, water, or gas sector.
Minimum knowledge, skills and abilities preferred of the position
- Proficiency in Oracle Customer Cloud Service (CCS).
- Experience with financial reconciliation and large-scale billing systems.
- Strong Excel skills and ability to analyze large datasets.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and accuracy.
- Ability to work collaboratively across departments.
- Strong written and verbal communication skills.
- Experience in utility rate structures, tariffs, and regulatory requirements preferred.
- Knowledge of SQL or reporting tools for data extraction and analysis preferred.
- Prior experience with automation and process improvement in billing operations preferred.
Any certificates, licenses, etc. required for the position
Physical Requirements
- Able to operate a personal computer, either desktop or laptop.
- Able to sit for extended periods of time.
- Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
- Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects
Working Conditions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Perform other job-related duties as assigned, within your scope of responsibilities.
- Job duties are performed in a normal and clean office environment with normal noise levels.
- Work is predominantly done while standing or sitting.
- The ability to comprehend, document, calculate, visualize and analyze are required.
About Delta Utilities
Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.
Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.
Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.
Learn more at https://deltautilities.com.
Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
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