Top 105 Customer support & client services managers Jobs in Kennesaw, Ga

Client Services Team Lead (Overnight)
Rubicon —Atlanta, GA
- From $25 an hour
- Overnight shift
- Hybrid work
- Mid-level
- High school diploma or GED
- Bachelor's degree
3d
Supervisor, Customer Care
Cox Automotive —Atlanta, GA
- $67,100 - $100,700 a year
- Weekends as needed
- Mid-level
- Master's degree
- Bachelor's degree
- Paid jury duty
- Paid holidays
2d
Client Service Manager
BluePearl Vet, LLC —Sandy Springs, GA
- $27 - $38 an hour
- Urgently hiring
- Mid-level
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Director, Customer Care
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Outlook
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Sr. Workforce Planning Specialist
ADP —Alpharetta, GA
- $18.56 - $34.66 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Disability insurance
ATL311 Team Lead -Training and Quality Assurance
City of Atlanta, GA —Atlanta, GA
- $60,000 - $69,000 a year
- Full-time
- Senior level
- Communication skills
Manager II, Customer Success
Samsara —Atlanta, GA
- $111,562.50 - $150,000.00 a year
- Analysis skills
- Recruiting
- Senior level
- Parental leave
Call Center Manager
Nelson Exteriors —Marietta, GA
- $55,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Leadership
- Paid training
- Health insurance
Quick Apply
4d
Remote OCCC Sales Supervisor
Orkin —Atlanta, GA
- $60,000 - $65,000 a year
- Weekends as needed
- Remote
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —Atlanta, GA
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Customer Implementation Delivery Leader
U.S. Bank National Association —Atlanta, GA
- $94,010 - $110,600 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Work Force Planning Consultant
Visa U.S.A. Inc. —Atlanta, GA
- $90,000 - $144,500 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
National Accounts Manager– Billing & Vendor Engagement
Orkin —Atlanta, GA
- $83,305 - $100,000 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- Office
- 3 years
Sales Operations Supervisor
Honda —Alpharetta, GA
- $65,000 - $97,500 a year
- Full-time
- Management
- Marketing
- Mid-level
- Paid holidays
- Loan repayment program
Customer Service Manager
All Ways Caring HomeCare —Atlanta, GA
- $21 an hour
- Full-time
- Nursing
- Mid-level
- Driver's License
- 401(k)
- Tuition reimbursement
Supervisor, Communication Center
D4C Dental Brands, Inc. —Woodstock, GA
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
Quick Apply
6d
Communication Center Supervisor
D4C Dental Brands —Woodstock, GA
- Full-time
- Spanish
- Mid-level
- Children
Quick Apply
7d
Customer Care Manager - State Farm Agent Team Member
Jey Willis - State Farm Agent —Canton, GA
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
7d
Regional Field Support Manager Veterinary Diagnostics
IDEXX —Atlanta, GA
- $85,000 - $100,000 a year
- Full-time
- Remote
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance

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customer support & client services managers jobs near kennesaw, ga

Client Services Team Lead (Overnight)

Rubicon -
Atlanta, GA

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Job Details

Full-time
From $25 an hour
3 days ago

Qualifications

Spreadsheets
High school diploma or GED
Managing clients in a customer support role

Full Job Description

Job Title: Client Services Team Lead (Overnight)

Location: Remote/Hybrid - USA

Reports to: Key Account Manager

Department Name: Account Management

Job Type: Full Time, Non-Exempt

Work Schedule: Monday–Friday, overnight shift; 10:00 p.m.–7:00 a.m. ET or 11:00 p.m.–8:00 a.m. ET

Compensation: Starting at $25/hour (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Position Summary

The Client Services Team Lead serves as a liaison between the Client Services Associate(s), Key Account Manager and other departments to ensure all client service issues and additional service requests are resolved promptly and thoroughly. Reporting to the Key Account Manager, this position plays a crucial role in escalated issue resolution and ensuring timely service execution.

Essential Duties & Key Responsibilities

Ensure all service issues and requests for additional services are received, documented appropriately, responded to, followed up on, and closed in the system in a timely and thorough manner
Resolve complex and escalated client issues in an efficient fashion in accordance with our standard operating procedures
Provide oversight as needed to ensure that team member inquiries or client requests are accurately and efficiently fulfilled
Ensure and measure effectiveness of issue documentation, resolution, and follow-up for each team member
Ensure and measure scheduling and completion of additional services with both hauler and store location for each team member
Ensure and measure the dispatching of extra services in the system
Track and analyze quality and productivity metrics; Generate and analyze reports to ensure that calls are being effectively managed and closed by team
Assign as needed and monitor completion of customer service-related projects to team members
Coach and mentor team members with a focus on continuously improving the quality of customer service.
Foster and promote teamwork to support a positive working environment
Ability to travel and/or work onsite as needed.
Performs other duties as assigned or apparent.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.
May assist with onboarding and training of new team members on Client Service processes, systems, and procedures as assigned.
Supports knowledge sharing and continuous improvement efforts within the Account Management function.

Experience & Qualifications:

High school diploma/GED required, Bachelor’s degree in a related field preferred.
2+ years of experience in customer service roles.
Proficiency with Microsoft Office and Excel.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
Attention to detail and a commitment to accuracy in all aspects of account management.
A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
Strong problem solving and critical thinking skills.
Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
Travel and/or onsite work will be on an as needed basis.

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
Frequent use of a computer requires fine motor skills and hand-eye coordination.
Ability to sit for extended periods while working from home or a designated workspace.
Ability to perform tasks that require sustained attention and focus.
Occasional lifting of materials up to 25 pounds.
Travel to attend team meetings may be required.
To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
A quiet, distraction-free workspace is required for maintaining productivity.
Collaboration with team members may occur through virtual meetings and communication platforms.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer support & client services managers jobs in kennesaw, ga

Client Services Team Lead (Overnight)

Supervisor, Customer Care

Client Service Manager

Director, Customer Care

Sr. Workforce Planning Specialist

ATL311 Team Lead -Training and Quality Assurance

Manager II, Customer Success

Call Center Manager

Remote OCCC Sales Supervisor

Delivery Manager II

Team Lead - Global Solutions Onboarding

Customer Implementation Delivery Leader

Work Force Planning Consultant

National Accounts Manager– Billing & Vendor Engagement

Sales Operations Supervisor

Customer Service Manager

Supervisor, Communication Center

Communication Center Supervisor

Customer Care Manager - State Farm Agent Team Member

Regional Field Support Manager Veterinary Diagnostics

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