Top 64 It service manager Jobs in Kennesaw, Ga

Lead Product Manager - Service Enablement - Supply Chain
Cox Automotive —Atlanta, GA
- $111,500 - $185,900 a year
- Full-time
- 18 years or older
- Oracle
- Writing skills
- Paid jury duty
- Paid holidays
Service Delivery Manager
KNAPP —Kennesaw, GA
- Overtime
- English
- Mid-level
- Office
- Profit sharing
- Paid parental leave
Service Desk Manager
Softrim LLC —Alpharetta, GA
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Mid-Level Service Desk Manager
DMI —Atlanta, GA
- $90,375 - $112,969 a year
- Overtime
- Management
- Bachelor of Science
- Mid-level
- Disability insurance
- Health insurance
Senior Manager, IT End User Services
Aprio —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Profit sharing
- Wellness program
Sr. Service Desk Shift Lead
DMI —Atlanta, GA
- $141,614 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Manager Service Implementation
KNAPP —Kennesaw, GA
- Full-time
- Office
- Windows
- Residential
- Profit sharing
- Paid parental leave
13d
Program Manager Customer Service
KNAPP —Kennesaw, GA
- Full-time
- 5 years
- English
- Mid-level
- Profit sharing
- Paid parental leave
IT Integration Technical Solution Architect and Manager
Sandvik —Smyrna, GA
- Online Application
- Remote
- Azure
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Manager, Information Assurance Services (SOC Focus)
Aprio —Atlanta, GA
- $132,200 - $156,400 a year
- Full-time
- Remote
- Sales
- HIPAA
- Recruiting
- Profit sharing
- Wellness program
Practice Manager (Service Delivery)
Computacenter —Atlanta, GA
- $175,000 - $200,000 a year
- 5 years
- US work authorization
- Senior level
Service Desk Analyst II
Cortavo —Atlanta, GA
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
Quick Apply
Associate Field Services Technology Manager
Hilton —Atlanta, GA
- $67,500 - $95,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Travel
- Paid parental leave
- Employee stock purchase plan
Senior IT Operations Analyst
Rayonier —Atlanta, GA
- Full-time
- Computer science
- 6 years
- Computer Science
- Wellness program
- Paid parental leave
Infrastructure Program Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
Director, Infrastructure Operations
Arclin USA LLC —Alpharetta, GA
- Master's degree
- SharePoint
- Senior level
Quick Apply
2d
IT Sourcing & Enterprise Services Manager, Digital & Technology Services
Alvarez and Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- Computer Science
- PMP
- 8 years
- AD&D insurance
- 401(k)
7d
Project Manager, Professional Services
ABACUS —Atlanta, GA
- Evenings as needed
- Remote
- Azure
- Mid-level
- Microsoft Office
- Wellness program
- Disability insurance
Quick Apply
13d
Infrastructure Program Manager, Digital & Technology Services
Alvarez & Marsal —Atlanta, GA
- $135,000 - $210,000 a year
- Full-time
- 8 years
- Analysis skills
- Bachelor's degree
- AD&D insurance
- 401(k)
Service Delivery Manager – Unified Communications & Video Conferencing
New Era Technology —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply

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it service manager jobs near kennesaw, ga

Lead Product Manager - Service Enablement - Supply Chain

Cox Automotive -
Atlanta, GA

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Job Details

Full-time
$111,500 - $185,900 a year

Benefits

Paid jury duty
Paid holidays
Military leave
Paid time off
Parental leave
Volunteer time off
Bereavement leave

Qualifications

System development product management
Requirements specification
Requirements design
Writing skills
Agile scheduling
Requirements analysis
Requirements management
Meeting facilitation
Agile software development
Project stakeholder communication
Stakeholder relationship building
Cross-functional communication
Agile planning

Full Job Description

About the Role

We're looking for a Lead Product Manager to own the product experience for our Supply Chain stakeholders - a new and expanding domain within our enterprise service enablement ecosystem. You'll serve as the primary product partner for Supply Chain, delivering integrated capabilities across ServiceNow, Oracle, contract management systems, and any additional platforms required to support end-to-end supply chain operations.

This role operates at the intersection of enterprise operations and multi-platform product management. You'll spend the majority of your time embedded with Supply Chain stakeholders - understanding their workflows, processes, and policies - and translating those needs into well-scoped, prioritized capabilities that reduce manual effort, improve data visibility, and enable more scalable operations. You'll partner closely with platform owners, engineering teams, and business leaders across the organization to deliver outcomes that matter.

What You'll Do

Stakeholder Partnership & Discovery (75%)

Serve as the dedicated product partner for Supply Chain - building trust, establishing deep domain knowledge, and becoming the go-to resource for capability planning
Conduct ongoing discovery with Supply Chain stakeholders to surface pain points, map current-state processes, and identify high-value opportunities across procurement, vendor management, contract lifecycle, and operations
Facilitate workshops, interviews, and process reviews to translate business needs into structured product requirements
Develop and maintain a prioritized, stakeholder-aligned roadmap across ServiceNow, Oracle, contract management, and other enabling source to pay platforms / initiatives
Present roadmap, priorities, and tradeoffs to business leaders and executive stakeholders with clarity and confidence

Product Ownership & Delivery (25%)

Define epics, features, and user stories that are implementation-ready - with clear acceptance criteria, scope boundaries, and dependency identification
Partner with Product Owners and engineering teams to guide delivery across sprint cycles, release planning, and UAT
Drive launch readiness including change management, training, and adoption support for Supply Chain end users
Monitor post-launch performance, gather feedback, and iterate continuously to improve capability effectiveness
Oracle, contract systems, etc.) and partner with architects and engineers to define the right solutions

Platform & Domain Strategy

Build a cohesive platform strategy for Supply Chain that spans multiple systems - ensuring capabilities work together rather than in silos
Identify opportunities to standardize, consolidate, or automate workflows across procurement, sourcing, and vendor operations
Stay current on Supply Chain technology trends, platform capabilities (ServiceNow SPM/Procurement, Oracle SCM), and contract lifecycle management best practices
Represent Supply Chain product needs in cross-functional planning forums and enterprise architecture discussions

Qualifications

Required

Bachelor's degree and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field
5+ years of product management experience in enterprise software, internal platforms, or business operations technology
Demonstrated ability to manage products that span multiple platforms or systems of record
Strong discovery and facilitation skills - comfortable leading structured conversations with business stakeholders to uncover needs and define requirements
Experience working with or adjacent to Supply Chain, Procurement, Vendor Management, or Contract Lifecycle Management domains
Ability to translate complex operational workflows into clear, actionable product requirements
Proven success influencing without authority across technical teams, platform owners, and business stakeholders
Familiarity with Agile delivery methods and experience writing epics, features, and user stories

Preferred

Hands-on experience with supply chain / procurement platforms (ie. Oracle, ServiceNow or related modules)
Experience with contract management platforms (Icertis, Coupa, Ariba, or similar)
Background in enterprise service management, shared services, or internal platform strategy
Exposure to data integration, workflow automation, or system-of-record design across multi-vendor environments
Experience building relationships with a net-new stakeholder group - establishing trust, credibility, and momentum from the ground up

USD 111,500.00 - 185,900.00 per year

Compensation:

Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

EOE, including disability/vets

Apply Now

Refine Your Search

it service manager jobs in kennesaw, ga

Lead Product Manager - Service Enablement - Supply Chain

Service Delivery Manager

Service Desk Manager

Mid-Level Service Desk Manager

Senior Manager, IT End User Services

Sr. Service Desk Shift Lead

Manager Service Implementation

Program Manager Customer Service

IT Integration Technical Solution Architect and Manager

Manager, Information Assurance Services (SOC Focus)

Practice Manager (Service Delivery)

Service Desk Analyst II

Associate Field Services Technology Manager

Senior IT Operations Analyst

Infrastructure Program Manager, Digital & Technology Services

Director, Infrastructure Operations

IT Sourcing & Enterprise Services Manager, Digital & Technology Services

Project Manager, Professional Services

Infrastructure Program Manager, Digital & Technology Services

Service Delivery Manager – Unified Communications & Video Conferencing

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