Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. That philosophy has served us well in becoming FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company. Power is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves.
Position Summary:
The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.
Essential Duties and Responsibilities:
- Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
- Equipment and/or material preparation prior to scheduled appointments.
- Review customer details, service requirements, and any special instructions beforehand.
- Perform each service efficiently and effectively, adhering to company standards and safety protocols.
- Complete assigned services within the designated timeframes, maintaining quality and workmanship.
- Consistently seek ways to improve service delivery, customer satisfaction & provide feedback.
- Ensure timely communication for issues that require further resolution or investigation.
Core Competencies:
- Must have the ability to prioritize and manage time.
- Must be organized, self- motivated, and detail-oriented.
- Must have great customer service skills.
- Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time.
- General knowledge of residential construction and hands on experience.
Education and Experience:
- High School Diploma and 2-4 years of related work experience is required.
- Required Licenses and Certifications:
- OSHA 10, RRP Lead Renovator Certification (Will receive upon employment if not currently certified)
Salary & Benefits
- Hourly Pay
- Use of company vehicle
- Technology package (IPad/IPhone
- EZ Pass
- Gas Card
- Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs
- Subsidized child care and fertility benefits
- Paid parental leave
- Free health screenings & rewards for participation in wellness programs
- A comprehensive 401(k) retirement savings program, matched by Power
- Ample paid vacation and holidays
- An employee-relief fund
- Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other
- Year-round volunteer opportunities
- Personal development - We provide books, courses and opportunity to attend leadership conferences
- Artfully designed office spaces & relocation opportunities
Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to [email protected]
