Top 5 Technical support specialist Jobs in Kennewick, Wa

IT Support Specialist II
Apollo Mechanical Contractors —Kennewick, WA
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Disability insurance
- Health insurance
3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Kennewick, WA
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Manufacturing Specialist - AI Trainer
micro1 —United States
- $50 - $100 an hour
- Contract
- Remote
- No experience needed
- Manufacturing
- Communication skills
- Flexible schedule
9d

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Administrative Support Specialist
The Oryza Group, LLC —Richland, WA
In addition to secretarial duties (filing, taking phone calls, scheduling appointments, making travel arrangements), this position will provide administrative…
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DSHS ESA Public Benefits Specialist 1-3
State of Washington Dept. of Social and Health Services —Kennewick, WA
Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability…
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Desktop Support Specialist
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We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year

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IT Support Specialist II

Apollo Mechanical Contractors -
Kennewick, WA

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Job Details

Full-time
$55,000 - $65,000 a year
3 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Productivity software
IT department experience
Ticketing system technical support

Full Job Description

IT Support Specialist II

Kennewick, WA | Full-Time | Wage - $55k-$65k

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
2+ years of experience in a help desk, technical support, or IT support role.
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
Experience using IT service management (ITSM) and ticketing systems.
Familiarity with remote support tools and techniques.
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting hybrid environments with both on-site and remote employees.
Exposure to ITIL practices and ITSM frameworks.

Why Join Us

Competitive compensation and benefits package.
Professional development opportunities, including training and certifications.
A collaborative and supportive work environment focused on operational excellence.

Benefits Offered:

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.

Apply Now

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technical support specialist jobs in kennewick, wa

IT Support Specialist II

Seasonal, Operations Technical Specialist (Part Time)

Manufacturing Specialist - AI Trainer

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