Top 8 Guest service agent Jobs in Kennewick Wa

Guest Service Rep
Ignite Hotels —Kennewick, WA
- $17.50 an hour
- Weekends as needed
- Background check
- Hotel
- High school diploma or GED
- Paid time off
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Front Desk Agent
Hampton by Hilton Richland/Tri-Cities —Richland, WA
- From $17.50 an hour
- Full-time
- Hotel
- Driver's License
- Front desk
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Services Lead
The Management Group, Inc —Kennewick, WA
- $21 - $23 an hour
- Mid-level
Quick Apply
12d
Front Office Receptionist | The Lodge at Columbia Point
Columbia Hospitality Inc —Richland, WA
- $18 - $19 an hour
- In-person
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Hotel Front Desk Supervisor
Red Lion Hotel Pasco & Conference Center —Pasco, WA
- $19 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d

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Guest Service Rep
Ignite Hotels —Kennewick, WA
Customer service or hospitality experience preferred (hotel front desk a plus). Maintain cleanliness and organization of the front desk and lobby area.
$17.50 an hour
Quick Apply
Part-Time Guest Service Representative
Northwest x Southern Hospitality —Richland, WA
Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes…
From $17.50 an hour
Quick Apply
4d

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Guest Service Representative
Columbus Airport Marriott —Columbus, OH
Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
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Guest Service Agent
COLUMBUS WORTHINGTON HOSPITALITY LLC —Columbus, OH
Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner. 120 steps 10% of 8 hour shift.
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Guest Service Rep

Ignite Hotels -
Kennewick, WA

Quick Apply

Job Details

Full-time
$17.50 an hour

Benefits

Paid time off

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Front Desk Agent (Guest Service)

This hotel is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. Ignite Hotels combines disciplined operations with genuine hospitality, emphasizing teamwork, accountability, and delivering memorable guest experiences across its portfolio.

About the Role

The Front Desk Agent is the first and last impression of the hotel. This role delivers outstanding guest service, supports check-in/check-out, and assists with daily front office operations.

Essential Functions

Greet guests warmly and provide efficient check-in and check-out services.
Handle guest questions, requests, and concerns in a professional and timely manner.
Process reservations, room assignments, and payment transactions accurately.
Follow cash handling procedures and front office policies.
Maintain brand, product, and service standards at the front desk and lobby.
Coordinate with housekeeping and maintenance to meet guest needs.
Answer phones, manage emails, and respond to guest inquiries.
Support loyalty programs and local marketing initiatives as directed.
Maintain cleanliness and organization of the front desk and lobby area.
Perform other duties as assigned.

This description is intended to outline the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on business needs. Employees are expected to maintain professional conduct and uphold company standards of service and integrity at all times.

Qualifications

Experience

Customer service or hospitality experience preferred (hotel front desk a plus).

Education

High school diploma or GED required.

Skills & Abilities

Friendly, professional communication skills with a service-first mindset.
Ability to multitask and stay calm in a fast-paced environment.
Basic computer skills; PMS experience (Opera, OnQ, Choice Advantage, etc.) a plus.
Reliable, punctual, detail-oriented, and professional.
Strong problem-solving and guest recovery skills.

Availability

Scheduling may include evenings, weekends, and holidays based on operational needs.

Physical Requirements

Ability to stand for extended periods and lift up to 50 pounds as needed.

Work Environment

This position operates in a hotel environment with frequent guest interaction and a fast-paced operational setting.

Reports To: Front Office Manager and/or other designated Company leadership

Employment is governed by applicable state and federal law.

Benefits for eligible employees may include health insurance coverage and paid time off. Certain positions may also be eligible for additional compensation consistent with Company policy and applicable law.

Employment may be contingent upon successful completion of background screening and/or drug testing consistent with applicable federal, state, and local law.

The employing entity for this position is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to legally protected status.

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Refine Your Search

guest service agent jobs in kennewick wa

Guest Service Rep

Front Desk Agent

Customer Services Lead

Front Office Receptionist | The Lodge at Columbia Point

Hotel Front Desk Supervisor

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