Top 5 Helpdesk technician ii Jobs in Kent, Wa

Desktop Support Engineer (Level 2)
NSC Global —Seattle, WA
- Urgently hiring
- 5 years
- Research
- Mid-level
7d
Maintenance Technician II
Waterton —Seattle, WA
- $25 - $31 an hour
- Sanitation
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
Part-Time Maintenance Technician II - Colina
Thrive Communities —Seattle, WA
- $24 - $26 an hour
- Part-time
- Background check
- OSHA
- Pass drug screening
- Commuter assistance
- Paid holidays
Quick Apply
Multi-Site Maintenance Technician II - Grand Pacific & Bella Vista
Thrive Communities —Tacoma, WA
- $24 - $26 an hour
- Full-time
- Background check
- OSHA
- Computer literacy
- Commuter assistance
- Paid holidays
Quick Apply
5d

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Maintenance Technician II - Nights
Quanex —Kent, WA
Advanced experience and knowledge of electrical and mechanical troubleshooting and repair. This position requires a thorough knowledge of mechanical, electrical…
$33 - $45 an hour
14d
Maintenance Technician II - Future Opportunities
Invitation Homes —Kent, WA
Must possess a current driver's license, automobile insurance, and any other licenses and/or certification as required by state law.
$22.21 - $38.50 an hour

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Help Desk Technician - Tier 2
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Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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Experience with printer/peripheral troubleshooting and remote support tools. You’ll play a key role in managing identity and device security through Entra ID,…
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Desktop Support Engineer (Level 2)

NSC Global -
Seattle, WA

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Research

Full Job Description

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply Now

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helpdesk technician ii jobs in kent, wa

Desktop Support Engineer (Level 2)

Maintenance Technician II

Part-Time Maintenance Technician II - Colina

Multi-Site Maintenance Technician II - Grand Pacific & Bella Vista

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