Top 9 Call center supervisor Jobs in Kentucky

CX Support Manager
Generation Tux —Louisville, KY
- Full-time
- Continuous improvement
- Mentoring
- Senior level
Quick Apply
Guest Services Manager
Churchill Downs Racetrack —Louisville, KY
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Louisville, KY
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
10d
Contact Center Operations and Transformation Manager
Deloitte —Louisville, KY
- $144,000 - $241,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- AWS
Hub Shift Supervisor
United Tote —Louisville, KY
- Weekends as needed
- Background check
- 18 years or older
- Microsoft Excel
Quick Apply
Compliance Improvement Manager
HEALTHPLANONE, LLC —Stanford, KY
- Full-time
- 6 years
- Writing skills
- Analysis skills
- Health insurance
Quick Apply
7d
Operations Manager
HEALTHPLANONE, LLC —Stanford, KY
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Stanford, KY
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Sr. IT Manager, IT Infrastructure
Arvato —Shepherdsville, KY
- Online Application
- Hybrid work
- Computer science
- Computer Science
- Word processing
- Commuter assistance
- Paid holidays
Quick Apply
11d

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call center supervisor jobs near kentucky

CX Support Manager

Generation Tux -
Louisville, KY

Quick Apply

Job Details

Full-time

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Employee relationship building
Frontline customer support management
Financial analysis experience
Relationship management
Leading team collaboration initiatives
Customer support
Call center management
Team motivation (leadership skill)

Full Job Description

Description:

LOCATION: Onsite; Louisville, KY

REPORTS TO: Director of Customer Experience

TYPE: Full-time, Exempt

DEPARTMENT: Customer Experience

Generation Tux is currently looking for a Customer Service Support Manager to lead our call center team to deliver exceptional customer service and operational excellence. A leader at Generation Tux is flexible to our dynamic call center environment and can adapt to change quickly. If you like to lead by example while demonstrating resilience in the face of challenges and promoting a positive attitude with the team we would like to talk to you!

What do we do at Generation Tux? Generation Tux is a tuxedo and suit rental organization founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible - shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.

Why work for Generation Tux? We are committed to providing exceptional customer service and you will play a pivotal role in shaping our service standards and ensuring customer satisfaction. If you're ready to bring your leadership to a team that values innovation, growth, and service excellence, apply now and be a driving force in our exciting journey ahead!

EXPECTATIONS

Responsible for day to day operations of an inbound call center inclusive of people and process
Conduct effective resource planning to maximize the productivity of resources inclusive of people and technology
Evaluate and monitor performance with key inbound metrics on all interactive platforms
Coach and provide training to personnel to maintain high customer service standards on a daily basis
Motivate and mentor staff, providing feedback and recommendations for continuous improvement
Create schedules that best fit inbound call center needs while providing consistency for employees
Responsible for hiring and personnel development in partnership with the Training team
Responsible for holding first-line managers accountable for managerial work
Be a subject matter expert on our customer service systems, workflows, and business rules
Assist in resolution of escalated customer situations - be a final point for customer escalations
Champion the design of, and improve, the customer experience to increase satisfaction and loyalty in partnership with Chief Customer Officer, Director of Customer Experience, Technology team, and other internal stakeholders
Maintain and uphold all corporate objectives and goals
Other tasks as assigned by leadership

Requirements:

At least 3 recent, consecutive years of call center leadership experience and people management
At least 5 recent, consecutive years customer service experience in a call center setting
Experience that demonstrates successful leadership skills in a high-performing team environment, strong business acumen.
Proven experience with organizational and leadership skills
Solid understanding of reporting and budgeting procedures with experience in basic financial analysis
Effective negotiation and persuasion skills
Excellent verbal and written communication skills
Strong relationship building and motivational skills
Must be self-motivated, organized, and able to work independently to meet goals
Ability to think “outside the box”
Technology and web savvy

Posting Statement

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.

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Refine Your Search

call center supervisor jobs in kentucky

CX Support Manager

Guest Services Manager

Contact Center Operations and Transformation Functional Manager

Contact Center Operations and Transformation Manager

Hub Shift Supervisor

Compliance Improvement Manager

Operations Manager

Medicare Sales Supervisor

Sr. IT Manager, IT Infrastructure

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