Top 74 Customer care coordinator Jobs in Kentucky

Outbound Call Center Rep
CVS Health —Kentucky
- $15.00 - $26.93 an hour
- Full-time
- Remote
- Background check
- HIPAA
- High school diploma or GED
- Paid training
- Employee stock purchase plan
Client Care Coordinator
Premier Caregiver Services —Louisville, KY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Current TB test
- Entry level
- Paid time off
- Life insurance
Quick Apply
Patient Care Coordinator
Optum —Owensboro, KY
- $18 - $32 an hour
- 8 hour shift
- 18 years or older
- Pass drug screening
- High school diploma or GED
6d
Coord – Patient Care
Cencora —Auxier, KY
- $20 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid parental leave
- Health insurance
7d
Scheduling Coordinator
VisionFirst Eye Care —Louisville, KY
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Senior Intake Coordinator
Paradigm Corp —Kentucky
- $19 - $21 an hour
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Health savings account
- Paid holidays
Customer Service & Operations Coordinator
Agency Marketing Solutions —Louisville, KY
- $18 - $22 an hour
- Full-time
- Hybrid work
- Hospitality
- Administrative experience
- Entry level
- Paid time off
- Work from home
Quick Apply
Appointment Coordinator
FIRST UROLOGY P S C —Louisville, KY
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Medical Support Assistant (Advanced)
US Veterans Health Administration —Lexington, KY
- $47,779 - $62,112 a year
- Online Application
- Background check
- Pass drug screening
- No experience needed
- Paid parental leave
- Paid holidays
Front Office/Patient Coordinator (Mon-Fri)
Heartland Imaging - Louisville & Elizabethtown, KY —Louisville, KY
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Patient Services Coordinator/UKHC
University of Kentucky —Lexington, KY
- $17.50 - $27.31 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
6d
Patient Care Coordinator - Beacon clinic-Ft Thomas KY
Upstream Rehabilitation —Fort Thomas, KY
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Hospice Admission Coordinator
St. Elizabeth Healthcare —Edgewood, KY
- 8 hour shift
- Sales
- Customer service
- Computer literacy
- Health insurance
- Tuition reimbursement
Care Coordinator
Valeris, Inc. —Frankfort, KY
- Full-time
- Background check
- Spanish
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
15h
Front Desk/Patient Coordinator (dayshift)
Heartland Imaging - Louisville & Elizabethtown, KY —Louisville, KY
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Patient Services Coordinator
BrightSpring Health Services —Lexington, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Office
12d
CORE COORDINATOR - Louisville KY Office
Optum —Louisville, KY
- $14.00 - $24.90 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
Quick Apply
11d
Patient Care Coordinator
FUNctional Therapy —Louisville, KY
- Full-time
- Private practice
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
Coordinator, Norton Medical Group Access Center, Days
Norton Healthcare —Louisville, KY
- Full-time
- Remote
- Spanish
- Medical office experience
- English
- On-the-job training
1d
Front Desk - Eye care - No weekends!
Retina Associates of Kentucky —Louisville, KY
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
Quick Apply

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Outbound Call Center Rep

CVS Health -
Kentucky

Apply Now

Job Details

Full-time
$15.00 - $26.93 an hour

Benefits

Paid training
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Vision insurance
Employee discount

Qualifications

Computer operation
Phone communication
Health insurance customer support
HIPAA
High school diploma or GED
Healthcare privacy protection
Customer engagement
Customer issue escalation
Computer skills
Patient interaction
1 year
Communication skills
Patient scheduling via phone
Entry level
Client interaction via phone calls

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Starting hourly rate $15.00, with unlimited bi-weekly commission potential.
Required 10 days of paid training (Monday-Friday, 8AM-4:30PM CST.)
Call center hours of operation are Monday-Sunday 7AM – 7PM CST, **actual shift will be determined during training**.
Competitive benefits, PTO, tuition reimbursement, and more!

How will this role have an impact?

At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.

As a Member Engagement Coordinator you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.

This role will report to a Member Engagement Manager.

What will you do?

Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
Present a positive, professional, and high energy approach to clients, health plan members, and team members
Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
Report member complaints and escalations immediately to Member Engagement Managers
Participate in peer side-by-side coaching as needed
Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

We are looking for someone with:

A High School Diploma or equivalent is preferred
1+ year call center experience OR 2+ years general work experience required
Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
A desire to work in an efficient, results-oriented outbound call center environment
Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy
Good communication skills, friendly and conversational
Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
Strong computer skills and the ability to use multiple systems at the same time, while making calls

Benefits:

Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
Bi-weekly pay with monthly commission bonus potential
401K, employee stock purchase program and tuition reimbursement
Employee discount programs

Work From Home Requirements:

To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.

The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.

Conditions of Employment:

Successful completion of background check is required for this position.

Location:

This remote role is located in the Continental United States and requires candidates to be located within the Continental United States.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$15.00 - $26.93

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Additional details about available benefits are provided during the application process and on Benefits Moments.

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer care coordinator jobs in kentucky

Outbound Call Center Rep

Client Care Coordinator

Patient Care Coordinator

Coord – Patient Care

Scheduling Coordinator

Senior Intake Coordinator

Customer Service & Operations Coordinator

Appointment Coordinator

Medical Support Assistant (Advanced)

Front Office/Patient Coordinator (Mon-Fri)

Patient Services Coordinator/UKHC

Patient Care Coordinator - Beacon clinic-Ft Thomas KY

Hospice Admission Coordinator

Care Coordinator

Front Desk/Patient Coordinator (dayshift)

Patient Services Coordinator

CORE COORDINATOR - Louisville KY Office

Patient Care Coordinator

Coordinator, Norton Medical Group Access Center, Days

Front Desk - Eye care - No weekends!

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