Top 4 Helpdesk specialist Jobs in Kentucky

IT Support Specialist
Mesabi Metallics Company LLC —Paducah, KY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Paid holidays
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IT Support & System Specialist
Control Touch Systems, LLC —Louisville, KY
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Technology Support Specialist | Schulte Hospitality Group
Schulte Hospitality Group —Louisville, KY
- $65,000 - $75,000 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Disability insurance
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Information Technology Specialist
Toyota Boshoku Western KY —Hopkinsville, KY
- Spanish
- Computer science
- Microsoft Excel
- Health savings account
- Paid holidays
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IT Support Specialist

Mesabi Metallics Company LLC -
Paducah, KY

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Job Details

Full-time
$60,000 - $85,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) 6% Match
401(k) matching
Life insurance

Qualifications

Vendor relationship building

Full Job Description

About Mesabi Metallics

When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders. You will be joining us at a pivotal moment in Minnesota’s mining history: Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction. Mesabi Metallics is also building a 2.5 MTPA Direct Reduction Iron (DRI) and integrated steel plant to strengthen the U.S. low-carbon metallics supply chain. The DRI project is envisioned as a next-generation metallics and steel manufacturing hub aligned with the rapidly expanding U.S. electric arc furnace (EAF) steel sector.

More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day.

At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.

Position Summary

The incumbent will play a critical role in ensuring the availability, reliability, security, and performance of IT systems supporting plant operations, business applications, and corporate users. This position requires hands-on experience in managing industrial IT environments, troubleshooting infrastructure issues, supporting ERP users, maintaining cybersecurity controls, and delivering business-critical IT services in a 24x7 manufacturing environment.

The ideal candidate will possess strong technical expertise in enterprise IT infrastructure, networking, Microsoft technologies, industrial support environments, and user services while ensuring minimal downtime and uninterrupted plant operations.

Job Responsibilities

IT Infrastructure & Support

Provide L1/L2 support for desktops, laptops, printers, servers, and IT peripherals.
Install, configure, and troubleshoot Windows OS, enterprise applications, servers, storage, and virtualization platforms.
Perform preventive maintenance, system monitoring, and infrastructure health checks.

Network & System Administration

Support LAN, WAN, Wi-Fi, VPN, and internet connectivity.
Troubleshoot network issues and coordinate with vendors for service reliability.
Manage Active Directory, user access, and Microsoft 365 services.

ERP & Application Support

Support ERP systems (preferably SAP) and business-critical applications.
Resolve application issues and coordinate with vendors for escalations.

Helpdesk & End-User Support

Manage IT incidents and service requests within SLA timelines.
Provide on-site and remote technical support, user training, and guidance.

Cybersecurity & Business Continuity

Support endpoint security, patch management, vulnerability remediation, and compliance initiatives.
Monitor backups, disaster recovery processes, and business continuity activities.

Asset, Vendor & Plant IT Operations

Manage IT assets, software licenses, and vendor relationships.
Provide IT support for plant operations, remote sites, and critical production environments.
Support infrastructure upgrades, maintenance activities, and operational continuity.

Documentation & Continuous Improvement

Maintain technical documentation, SOPs, and service reports.
Drive process improvements, automation, and infrastructure modernization initiatives.

Safety & Compliance

Ensure adherence to organizational safety, security, and operational standards.
Promote reliable and efficient IT operations through proactive monitoring and preventive maintenance.

Skills and Qualifications

Bachelor's / Master's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or related field.
5 to 10 years of experience in IT Technical Support, Infrastructure Support, Systems Administration, or IT Operations.
Knowledge of cybersecurity best practices, including endpoint protection, antivirus management, patch deployment, vulnerability remediation, access control management, and compliance with corporate IT security standards.
Proven experience in supporting business-critical IT environments.
Experience working with ERP systems, preferably SAP, in manufacturing or industrial environments.
Strong hands-on experience in administering and supporting Windows Server environments, Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and enterprise user management in a multi-site industrial setup.

Physical Requirements

None

Salary Range

$60,000 - $85,000 annually, depending on experience and qualifications.

Benefits

Health Insurance: Comprehensive medical and dental coverage with an HSA option.
Retirement Plan: 401(k) with 6% company match.
Lincoln STD, LTD, & Life Insurance: Coverage provided by Mesabi Metallics.
Paid Time Off (PTO): 0-5 Years: 120 hours per year.
5-10 Years: 160 hours per year.
10+ Years: 200 hours per year.
Plus 9 paid holidays.

Mesabi Metallics Company LLC is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute to our success.

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helpdesk specialist jobs in kentucky

IT Support Specialist

IT Support & System Specialist

Technology Support Specialist | Schulte Hospitality Group

Information Technology Specialist

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