Top 174 It technician Jobs in Kentucky

Support - Product Support Specialist
Aline —Kentucky
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Hybrid IT Support Technician II - Richmond, KY
Dedicated IT —Richmond, KY
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Tier 2 DevOps Analyst
Texas Roadhouse —Louisville, KY
- Weekends as needed
- Hybrid work
- Hospitality
- Computer science
- Azure
- Paid parental leave
- Health insurance
4d
IT Desktop Support
Axiom Technologies —Shepherdsville, KY
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Help Desk Technician
Network for Life —Louisville, KY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
11d
Helpdesk Technician
Thrive —Louisville, KY
- On call
- Remote
- Windows
- 1 year
- Restaurant experience
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Hebron, KY
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Computer Technician A+Instructor
Earle C Clements Job Corps —Morganfield, KY
- $42,000 a year
- 8 hour shift
- Classroom
- Clean driving record
- Mid-level
- Paid holidays
- Disability insurance
10d
Desktop Support Technician
Brooksource —Frankfort, KY
- $18 - $20 an hour
- 8 hour shift
- Windows
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
4d
Senior Analyst - IT Region/Site Support
On-Board Companies —Florence, KY
- $36 an hour
- Email
- 5 years
- Laboratory experience
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Epic Principal Trainer
CVS Health —Kentucky
- $64,890 - $158,620 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Organizational skills
- Health insurance
- Dental insurance
IT Coordinator
River Road Asset Management —Louisville, KY
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Profit sharing
- Health savings account
Quick Apply
IT Support Specialist
Mesabi Metallics Company LLC —Paducah, KY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician (Lexington)
Advanced Business Solutions —Lexington, KY
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
IT Technician
Houchens Insurance Group INC. —Bowling Green, KY
- Full-time
- 1 year
- Entry level
Quick Apply
Desktop Support Technician
PEOPLE TECHNOLOGY AND PROCESSES LLC —Fort Knox, KY
- $30.55 an hour
- Contract
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
IT Onsite Support Technician
Arvato SE —Louisville, KY
- Full-time
- Mid-level
- Windows
- In-person
- Commuter assistance
- Paid holidays
IT Technician
Hedy Brands —Glasgow, KY
- $23 - $28 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
13d
Help Desk Analyst
Zones —Bowling Green, KY
- Up to $31 an hour
- Full-time
- Computer Science
- Mid-level
- US work authorization
- Health insurance
Quick Apply
Network Engineer/Help Desk Technician
Transitional Technologies Inc —Crestwood, KY
- $35,000 - $75,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply

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it technician jobs near kentucky

Support - Product Support Specialist

Aline -
Kentucky

Quick Apply

Job Details

Full-time
$50,000 a year

Qualifications

Customer relationship building
Microsoft Outlook
De-escalation techniques
Conflict de-escalation
SQL
Database software proficiency

Full Job Description

Aline is the bridge between senior care and technology, built to strengthen connection where it matters most. Our all-in-one platform brings together sales, marketing, operations, and engagement tools, empowering senior living communities to work smarter, communicate clearly, and deliver care with heart.
Rooted in industry expertise and born from the merger of leading solutions, Aline serves as a unifying force across the senior care space. We help communities across the country streamline processes, enhance resident and family engagement, and stay aligned through every stage of care.
That’s why everything we build is designed to support stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

The Product Support Specialist contributes to the success of ALINE by ensuring that ALINE software users are provided with timely support and solutions and reinforcing the company's commitment to an empathy-based customer experience. This role is responsible for resolving complex, specialized, and escalated issues to support a specific functional area or product vertical.

Responsibilities

Further classifies, understands, documents, and resolves customer support inquiries.
Provides support, education, and coordination for internal and external users.
Uses the following communication standards and techniques to engage with customers:
Connect: Be lively, be engaging, be human. Something as simple as a friendly introduction can dramatically soften the tone and emotion of their response. Help them feel we practice the “empathy” that we preach in prospect-centered sales.
Untangle: Seek to clarify and understand the details of their issue rather than offering quick, generic solutions. Help them feel they are “being heard”.
Resolve: Provide timely, specific solutions. Seek to resolve the core issue at hand, rather than symptoms of the issue, which will likely continue to occur. Help them feel they are valued as a customer.
Maintains responsibility for customer support tickets until they are resolved.
Configures and troubleshoots software solutions according to customer specifications, operating processes/procedures, industry best practices, and project timelines.
Provides recommendations to customers and internal R&D teams to prevent the recurrence of common issues and decrease implementation/support efforts.
Escalates support issues to development teams as needed.
Enters and updates support activities, tickets, and knowledgebase articles in ALINE support portals and communication platforms.
Maintains a working knowledge of relevant functional area best practices and procedures.
Participates in customer experience/onboarding projects by formatting/preparing/entering data, creating reports, and completing configuration and software/hardware installations.
Provides phone and email support on weekends and after hours as needed/as scheduled.
Obtain a high level of understanding in one or more ALINE product verticals.
Meets or exceed performance metrics such as ticket resolution time and customer satisfaction.
Maintains a positive and professional demeanor in all customer interactions, representing the company's values and culture effectively.

Skills and Eligibility Requirements

Associates or bachelor’s degree, or proven experience in customer support/service or technical support/software analysis required; 1 (one) to 2 (two) years.
Proficiency in troubleshooting complex software issues.
Familiarity with relational databases and SQL fundamentals.
Strong time management skills.
Tenacity in pursuing problem solving and thinking critically.
Adaptability, willingness to learn, and self-motivated.
Proficiency in MS Office products, especially Outlook, PowerPoint, Word and Excel.
Empathy, calming presence, and the ability to "read" customers.
Conflict Resolution: Ability to de-escalate and find solutions diplomatically.

Quick Apply

Refine Your Search

it technician jobs in kentucky

Support - Product Support Specialist

Hybrid IT Support Technician II - Richmond, KY

IT Help Desk Tier 2 DevOps Analyst

IT Desktop Support

IT Help Desk Technician

Helpdesk Technician

IT Support Engineer I, Ops Tech Solutions (OTS)

Computer Technician A+Instructor

Desktop Support Technician

Senior Analyst - IT Region/Site Support

Epic Principal Trainer

IT Coordinator

IT Support Specialist

IT Support Technician (Lexington)

IT Technician

Desktop Support Technician

IT Onsite Support Technician

IT Technician

Help Desk Analyst

Network Engineer/Help Desk Technician

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