Education: Minimum qualifications include a Bachelor’s (4-year) degree in engineering or a related technical field. A degree in metallurgical/materials engineering is preferred.
Experience: Minimum qualifications include one year of Logan Aluminum experience, and 3-5 years industry experience. The Logan service requirement may be waived with additional industry experience.
Major Responsibilities:
Expectation is that the incumbent will:
- Possess experience in customer service and support.
- Possess experience in process improvement.
- Possess experience with various data collection and analysis systems.
Necessary skills include:
- Experience with applied statistics and associated software tools.
- Experience with data collection, analysis, and SPC systems.
- Experience in facilitation of problem-solving sessions.
- A passion for excellence, and attention to detail
- A commitment to the ISO methodology of plan, do, check, act
- The ability to communicate at all levels of the organization, and to represent Logan Aluminum to customers, suppliers, and other business associates
- The ability to work with minimal supervision.
Position Accountabilities:
- Work within the Logan Team Concept.
- Establish cooperative relationships with Associates, customers, suppliers, and internal operating units.
- Maintain responsibility for overall performance of assigned customer accounts.
- Facilitate investigation and resolution of customer claims.
- Monitor physical properties and other associated critical input and output variables for assigned customer accounts.
- Lead efforts to resolve defects impacting assigned customer performance.
- Provide routine analysis and reports regarding customer and process performance to a variety of internal and external stakeholders.
- Plan and enter assigned customer trials.
- Support overall plant-wide effort for continuous improvement.
- Assist the organization in identifying further quality and process improvement opportunities.
- Develop understanding of final customer processes, and how Logan products interact with those processes.
- Support Logan physical test, metallurgical, and coating labs.
Essential Physical, Sensory, and Mental Requirements:
Will sit 3, stand 3, and walk 2 hrs. daily. Will stoop, climb, kneel, use ladders and stairs daily. Will lift no more than 50 lbs. Use computer & telephone daily. Time pressure is normal. Works on un-level, unstable, slippery surfaces. Good vision hearing & speaking necessary. Must read, write, measure, draw conclusions, create methods, conduct research, develop plans, direct others, evaluate others, and do difficult math. Will work indoors, outdoors, at a desk, and control room daily. Chemicals, vibration, extreme hot and cold, dust, dirt, fumes, and noise are typical daily surroundings.
Basic Skills
- Active Learning
- Active Listening
- Critical Thinking
- Mathematics
- Monitoring
- Reading Comprehension
- Speaking
- Writing
- Applied Statistics
Social Skills
- Coordination
- Instructing
- Negotiation
- Persuasion
- Service Orientation
- Social Perceptiveness
Resource Management Skills
- Management of Financial Resources
- Management of Material Resources
- Management of Personnel Resources
- Time Management
Computer Skills
- Spreadsheets
- Presentations
- Word Processing
- Databases
- Queries
- Statistical Analysis
Safety:
Safety is an underlying value that defines our culture and the way we do business at Logan Aluminum. Safety is a shared responsibility with every Logan employee being accountable for identifying and controlling exposures for themselves and others. Success requires every employee to follow safe work practices and procedures, recognize and react to exposures, speak up about safety issues, give and receive feedback with positive intent, and embrace continuous improvement in pursuit of an injury free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
