JHHS - Jewish Hospital - UMC
200 Abraham Flexner Way
Louisville, KY 40202

First Shift (United States of America)
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
The Manager, Laboratory collaborates with the Medical Director(s) and Laboratory Director and provides oversight for the technical, fiscal, and administrative operation and the proper performance of all procedures in assigned departments/sections for the clinical and anatomical laboratories. The Manager shall comply with standards and accrediting bodies included but not limited to AABB, CAP, CLIA, FDA, and JCAHO.
Essential Functions:
- Ensures that direct reports complete compliance, education, licensure and certification requirements
- Completes and submits all evaluations by due date
- Monitors employee satisfaction and develops section strategies to improve employee satisfaction and retain employees
- Completes Request for Positions and IT access for new and current staff
- Monitors staff to ensure appropriate levels and skill mix while meeting productivity targets
- Ensures that payroll and the documentation of attendance and tardiness follows HR Standards
- Ensures that all sections meet accreditation and compliance standards; ensures that all laboratory functions are consistent with Hospital Compliance guidelines
- Reviews, investigates, and responds to all monthly management reports
- Maintains laboratory Chargemaster including CDMs, CPT’s, Revenue Codes, Insurance Codes and Pricing; ensures that all questionable test orders are reviewed for medical necessity and appropriateness
- Monitors, trends, and reviews all Quality Improvement indicators and Focus Studies
- Monitors quality control and proficiency testing for departments supervised.
- Assists in development of budget(s) and monitors, and meets budget expectations for assigned cost centers, documenting any variances; develops annual capital and operating budget for sections supervised with input from Medical Director(s)
- Provides oversight to all procedures within the department as defined in the Procedure Manuals
- Reviews, resolves, and responds to incident and patient safety reports
Other Functions:
- Attends daily Hospital Safety Huddles and leads daily Laboratory Safety Huddles
- Creates a culture of teamwork; establishes and leads effective work groups and teams
- Communicates with staff consistently through Shift Logs, e-mails, meetings, Bulletin Boards, etc
- Recommends and implements improvements necessary to achieve operational goals and to improve patient outcomes
- Identifies opportunities for and implements operational efficiencies to save cost for organization
- Adheres to regulatory requirements and policies/procedures making a consistent effort to meet and improve quality and to ensure patient safety outcomes; seeks ways to improve care and communicate with leaders when safety concerns are identified
- Supports and participates in Nursing and Medical Staff committees as needed. Active participation and engagement are required
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
Education:
- Bachelor’s degree in Clinical Laboratory Science or related area (required)
Experience:
- Three (3) years in a position with leadership responsibilities (required)
- Five (5) years in a position with leadership responsibilities (preferred)
Certification:
- Medical Technologist under CLIA, MT (ASCP), MT (AMT) HEW or equivalent (preferred)
Job Competency:
Knowledge, Skills, and Abilities critical to this role:
- Displays a drive to achieve and perform; continuously looks for improvements and accepts responsibility for actions and results.
- Demonstrated ability to adapt to circumstances by adjusting tasks, responsibilities, and delegation; understands and appreciates different and opposing perspectives on an issue; adapts approach as situations change and accepts changes within one’s own job or the organization at large
- Ability to foster a culture of teamwork
- Approaches complex situations and change with a positive attitude
- Knowledge and awareness of internal and external customer needs; anticipates customer expectations; treats all customers with professionalism, works to achieve and maintain relationships with staff and other departments throughout the system
- Actively seeks opportunities to optimize financial costs and investments when making decisions that have a financial implication
- Committed to create and search for new and innovative approaches to activities that enhance performance
- Ability to work as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics; collaborates with others to achieve common goals; listens, works to resolve conflicts, supports and upholds team decisions; builds constructive relationships by appreciating and respecting the diversity and contributions of others; promotes an overall positive team atmosphere
- Ability to identify and set priorities, plan and effectively allocate appropriate resources
- Demonstrated knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, able to anticipate the impact and the implications of decisions on other aspects of the organization
- Ability to assess the skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills
Language Ability:
- Must be able to communicate effectively in both verbal and written formats; utilizes professional written and oral communication to obtain desired outcomes with internal and external partners
Reasoning Ability:
- Able to critically think through complex patient situations and implement effective solutions
- Able to assist others in developing clinical reasoning skills
Computer Skills:
- Must be proficient using system computer applications, including Cerner
- Proficient in Microsoft Excel, Word, Powerpoint.
- Must be able to learn other relevant system used for finance, budgeting, HR, and other programs
Additional Responsibilities:
- Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Maintains confidentiality and protects sensitive data at all times
- Adheres to organizational and department specific safety standards and guidelines
- Works collaboratively and supports efforts of team members
- Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
- Honoring and caring for the dignity of all persons in mind, body, and spirit
- Ensuring the highest quality of care for those we serve
- Working together as a team to achieve our goals
- Improving continuously by listening, and asking for and responding to feedback
- Seeking new and better ways to meet the needs of those we serve
- Using our resources wisely
- Understanding how each of our roles contributes to the success of UofL Health
