The Director, Strategy Advancement provides data-based strategic direction to identify and address business issues and opportunities. Provides business intelligence and strategic planning support for business segments or the company at large. The Director, Strategy Advancement requires an in-depth understanding of how organization capabilities interrelate across the function or segment.
The Director, Strategy Advancement leads initiatives to analyze complex business problems and issues using data from internal and external sources. Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy.
Specifically, the Wellness Director, Strategy Advancement is responsible for leading the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy to attract, engage, and retain members while driving sustainable behavior change and improved health outcomes. This role serves as the strategic leader for the evolution of Humana's wellness rewards ecosystem, overseeing the design of innovative, member-centric reward programs, engagement models, benefits, incentives, and partnerships that increase participation, strengthen loyalty, and deliver measurable business value. The Director will identify emerging market trends and best practices, translate insights into differentiated program strategies, and develop scalable reward structures that align member needs with enterprise objectives. As a key architect of the wellness engagement vision, this leader will champion a loyalty- and rewards-centric mindset across the organization, fostering a shared understanding of engagement drivers and establishing a discipline of ongoing measurement, optimization, and performance management. Through strong cross-functional leadership and influence, the Director will align stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams to design and deliver high-impact programs that enhance the member experience and advance enterprise goals. As a trusted strategic partner, the Wellness Director, Strategy Advancement will provide thought leadership, strategic guidance, and operational support to accelerate innovation, drive execution, and position Humana as an industry leader in wellness engagement, rewards, and loyalty program design.
Required Qualifications
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Bachelor's Degree
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8 or more years of technical experience, including reward and/or loyalty program experience in either health care, financial services, travel or hospitality
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5 or more years of management experience
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Experience with economics of reward programs from liability, expense and ROI contribution
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Solid understanding of applicable metrics for measuring and managing customer loyalty and retention
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Prior experience leveraging customer insights to define strategies and target outcomes, including research, journey mapping, consumer
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Data-driven marketing experience, especially to drive engagement, loyalty and program value
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Experience with health insurance Sales, Market and Provider interactions
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Must be passionate about contributing to an organization focused on continuously improving consumer experiences
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Excellent communication, negotiation and diplomacy skill, and strong informal influencing skills.
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Track record of working cross-functionally; illustrating the ability to lead projects, appropriately exert influence, build consensus/alignment across teams and achieve measurable results without direct authority.
Preferred Qualifications
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Experience activating Sales, Markets and Providers to energize and maximize program performance in service of shared outcomes
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Understanding of complex or regulated consumer industries a plus
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Progressive work experience in the Health Insurance industry
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Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
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Master's Degree
Additional Information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$168,000 - $231,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
