Top 102 Retention specialist Jobs in Kentucky

Technical Support Specialist – HVAC - REMOTE
GE Appliances —Louisville, KY
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Professional Advisor
Kentucky State University —Frankfort, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Operations Training Specialist (Distribution Center)
Hanna Andersson —Louisville, KY
- Weekends as needed
- Mid-level
- 3 years
- Analysis skills
14d
Lead Quality & Training Specialist
Arvato —Shepherdsville, KY
- Online Application
- OSHA
- 5 years
- Microsoft Office
- Commuter assistance
- Paid holidays
Quick Apply
Volunteer Services Senior Specialist
American Red Cross —Louisville, KY
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Shrink Conversion Quality Specialist
AMERICAN FUJI SEAL —Bardstown, KY
- $61,903.80 - $72,828.00 a year
- Full-time
- Microsoft Excel
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Grant & Donation Specialist
Disabled American Veterans —Erlanger, KY
- $20.18 - $31.39 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Clinical Retention Specialist (Mid-Atlantic - VA, WV, KY, MD, DC, NC, DE)
Insulet Corporation —Kentucky
- $79,300 - $118,900 a year
- Weekends as needed
- Remote
- RN License
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Supported Employment Specialist
BARYEH HOMECARE SOLUTIONS LLC —Louisville, KY
- $25 an hour
- Part-time
- Hybrid work
- Experience working with individuals with developmental disabilities
- Clean driving record
- Pass drug screening
- Work from home
Quick Apply
Sr. Litigation Specialist -Remote
CSAA Insurance Services, Inc. —Kentucky
- $89,865 - $119,800 a year
- Extended hours
- Remote
- Bilingual
- Bachelor of Science
- High school diploma or GED
- 401(k) matching
14d
Backend Capability Product Specialist
CVS Health —Kentucky
- $106,605 - $284,280 a year
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- AWS
- Health insurance
- Dental insurance
Human Resources Specialist - Orientation
Appalachian Regional Healthcare, Inc. —Lexington, KY
- Day shift
- Mid-level
- Bachelor's degree
- Data entry
Specialist, Retention Programs & Academic Support
Western Kentucky University —Bowling Green, KY
- $43,888 a year
- Full-time
- Management
- Mid-level
- Residential
14d
EHS Specialist
GE Appliances —Louisville, KY
- Full-time
- Computer literacy
- Bachelor of Science
- Mid-level
Director of Retention/ Early Alert (Student Support Specialist V)
Kentucky Community and Technical College System —Lexington, KY
- $4,616 - $5,771 a month
- Full-time
- Research
- Master's degree
- 8 years
- Paid holidays
- Health insurance
12d
Police Digital Media Specialist
City of Covington —Covington, KY
- $28.85 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Paid time off
Medical Records Specialist
Trilogy Health Services —Louisville, KY
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- Loan repayment program
Specialist, Storage Compliance & Risk
Southern Star Central Gas Pipeline —Owensboro, KY
- Extended hours
- Bachelor of Science
- Engineering
- Research
- Paid holidays
- Health insurance
HR Specialist- (2.0 FTE)
Fayette County Public Schools —Lexington, KY
- $21.50 - $32.31 an hour
- Full-time
- Word processing
- Writing skills
- Research
13d
Cognitive Performance Specialist
Battelle —Fort Campbell, KY
- Full-time
- Hybrid work
- Doctoral degree
- Mid-level
- Office
- Wellness program
- Health insurance

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Technical Support Specialist – HVAC - REMOTE

GE Appliances -
Louisville, KY

Apply Now

Job Details

Full-time

Qualifications

Engineering equipment malfunctions diagnostics
Microsoft Excel
Microsoft Outlook
Caseload management
Equipment troubleshooting
Incident Escalation
High school diploma or GED
Managing clients in a customer support role
Data entry
Systems analysis
Technical Proficiency
Cross-functional communication

Full Job Description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

As a Technical Support Specialist with GE Appliances’ Air & Water Ecosystem, you’ll be responsible for delivering first-contact technical support to contractors, end users, and distributor partners across Air & Water product lines (e.g., residential HVAC, light commercial systems, VRF). This role provides timely troubleshooting assistance, interprets system data, and guides customers through structured resolution steps using established tools and technical resources. The position requires independent problem-solving, effective communication, and accurate case documentation to support efficient issue resolution and high-quality customer experience, while escalating more complex issues to advanced technical teams as needed.

Position

Technical Support Specialist – HVAC - REMOTE

Location

USA, Louisville, KY

How You'll Create Possibilities

Essential Duties & Responsibilities

Provide timely, accurate, and professional technical support via phone and email to contractors, end users, and distributor partners for a range of products (e.g. residential HVAC, light commercial systems, VRF), ensuring high-quality customer experience.

Diagnose and troubleshoot product issues across product systems through structured resolution steps.

Interpret system feedback and operating data (e.g., error codes, fault histories, control board indicators, and reported performance conditions) to support accurate issue identification.

Utilize GE Appliances/Haier tools and platforms (e.g., TD-03, SmartHQ, or equivalent) to review system data and identify potential performance issues to support troubleshooting.

Provide technical documentation and guidance, including wiring diagrams, submittals, capacity tables, installation instructions, and control configuration support.

Assist customers with installation, startup, and operational questions within a remote support environment, ensuring adherence to product specifications and best practices.

Escalate complex or unresolved issues to Product Specialists or Engineering teams, providing clear and thorough documentation of troubleshooting steps and findings.

Collaborate cross-functionally with Service, Engineering, Manufacturing, and Parts teams to support issue resolution and information sharing.

Maintain accurate and detailed case records, including reported symptoms, diagnostic steps performed, data reviewed, and final resolution or escalation path.

Demonstrate self-directed problem-solving by leveraging technical documentation, knowledge bases, and internal tools prior to escalation.

Ensure case documentation supports cross-functional visibility and efficient escalation.

What You'll Bring to Our Team

Position Competencies (Required Knowledge, Skills, & Abilities)

Independent Task Execution: Demonstrates the ability to work independently under general supervision to manage inbound technical support cases, prioritize workload, and support timely and accurate resolution of customer issues.

Technical Problem Solving: Applies practical knowledge of HVAC systems to diagnose and resolve customer issues, utilizing structured troubleshooting methods, system data, and available tools to address moderately difficult, non-complex problems.

Customer-Focused Communication: Effectively communicates technical information to contractors, distributors, and end users, translating complex concepts into clear, actionable guidance to support issue resolution and customer understanding.

Applied Technical Knowledge: Utilizes working knowledge of residential and light commercial HVAC systems, including system components, controls, and diagnostics, to support installation, startup, and operational inquiries.

Systems and Data Utilization: Leverages case management systems and diagnostic tools to document cases, review system data, and support data-informed troubleshooting and resolution processes.

Time and Priority Management: Effectively manages multiple tasks and competing priorities in a fast-paced environment, ensuring responsiveness and adherence to service level expectations.

Collaboration and Escalation: Recognizes when issues exceed scope and appropriately escalates to advanced technical teams, providing clear and structured documentation to support efficient resolution.

Adaptability and Continuous Learning: Demonstrates flexibility in adapting to new products, tools, and processes, while actively building technical knowledge and improving troubleshooting effectiveness over time.

Systems Skills: Case management systems (e.g., Salesforce or equivalent); Microsoft Office (Excel, Word, Outlook); Standard business systems and data entry tools

Language Skills: Bi-lingual fluency in English/Spanish or English/French (only required if hired as bi-lingual support)

Preferred Competencies

Advanced Technical Exposure: Demonstrates familiarity with light commercial HVAC systems, VRF technologies, and inverter-driven equipment, enabling more efficient troubleshooting and customer support.

Diagnostic Tools Proficiency: Applies experience using manufacturer-specific diagnostic tools and connected platforms (e.g., TD-03, SmartHQ) to interpret system data and identify performance issues.

Technical Support Environment Experience: Brings experience from a technical call center or customer support setting, with the ability to manage high call volumes while maintaining service quality.

Multilingual Communication: Utilizes bilingual language skills (e.g., English/Spanish or English/French) to effectively support a broader customer base.

Technical Documentation: Demonstrates the ability to clearly document troubleshooting steps, system data, and resolutions in a structured manner to support case tracking and knowledge sharing.

Systems Skills: GE Appliances/Haier diagnostic platforms (e.g., TD-03, SmartHQ); HVAC diagnostic or connected equipment platforms ; Case documentation and reporting tools

Educational and Experiential Background

High School Diploma or equivalent required

Minimum of 3 years of experience in HVAC installation, service, or technical support (residential and/or light commercial preferred)

Experience using computer systems and standard business applications

Preferred Education/Experience

Technical degree, certification, or related HVAC training

Experience supporting light commercial HVAC equipment (e.g., rooftop units, packaged systems)

Familiarity with VRF systems, inverter-driven technologies, and advanced controls

Experience using manufacturer diagnostic tools or connected platforms for troubleshooting and system analysis

Prior experience in a technical call center or customer support environment

Working Conditions & Travel Requirements

Working conditions are typical for an office environment.

Occasional weekend/evening work may be required.

0% ongoing travel; occasional conferencing and/or external training attendance may be required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]

Apply Now

Refine Your Search

retention specialist jobs in kentucky

Technical Support Specialist – HVAC - REMOTE

Professional Advisor

Operations Training Specialist (Distribution Center)

Lead Quality & Training Specialist

Volunteer Services Senior Specialist

Shrink Conversion Quality Specialist

Grant & Donation Specialist

Clinical Retention Specialist (Mid-Atlantic - VA, WV, KY, MD, DC, NC, DE)

Supported Employment Specialist

Sr. Litigation Specialist -Remote

Backend Capability Product Specialist

Human Resources Specialist - Orientation

Specialist, Retention Programs & Academic Support

EHS Specialist

Director of Retention/ Early Alert (Student Support Specialist V)

Police Digital Media Specialist

Medical Records Specialist

Specialist, Storage Compliance & Risk

HR Specialist- (2.0 FTE)

Cognitive Performance Specialist

I want to receive the latest job alert for retention specialist in kentucky

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