Top 164 Technical support agent Jobs in Kentucky

Technical Support Agent I
ecoATM | Gazelle —Louisville, KY
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Windows
- 3 years
X-Ray Technician
A Plus Family HealthCare —Brownsville, KY
- $24 - $31 an hour
- Weekends as needed
- Vital signs
- Customer service
- BLS Certification
- Health insurance
- Dental insurance
2d
Integration Specialist (Electrical)
Tate Access Floors Inc —Glasgow, KY
- $90,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
Developer AI Enablement Lead
Calance US —Georgetown, KY
- $58 - $67 an hour
- Contract
- Senior level
- Communication skills
- Health insurance
- Dental insurance
Anesthesia Service Biomed Technician
Prescott's, Inc —Louisville, KY
- $65,000 - $75,000 a year
- Full-time
- Surgery
- Customer service
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Quality Technician
Multitech Industries, Inc. —Franklin, KY
- $22 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
AVP – AI-Powered Customer Experience & Contact Center Technologies
Humana —Kentucky
- $189,400 - $260,500 a year
- Full-time
- Remote
- Computer Science
- 11+ years
- Master's degree
- Paid parental leave
- Paid holidays
3d
Surveillance Agent
Marshall Investigative Group —Louisville, KY
- $22 - $32 an hour
- Part-time
- Microsoft Word
- 11+ years
- Research
Quick Apply
Senior Cloud Solutions Engineer - Contact Center
Humana —Louisville, KY
- $106,900 - $147,000 a year
- Full-time
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Sales Representative - Kentucky
Amrize —Kentucky
- From $120,000 a year
- Full-time
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Cyber Forward Deployed Engineer - Consultant
Deloitte —Louisville, KY
- $100,400 - $197,900 a year
- Full-time
- Azure
- Computer Science
- Mid-level
Power Platform Specialist (930935)
Equus —Louisville, KY
- $100,000 - $125,000 a year
- Full-time
- Remote
- Software troubleshooting
- Office
- SharePoint
Quick Apply
Engineering - Agentic AI Engineer (Junior)
Aline —Kentucky
- $65,000 - $80,000 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Call Center Supervisor
Associates in Dermatology —Louisville, KY
- $24 - $28 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
Quick Apply
6d
Senior Data Science Consultant, Insurance - Remote
CSAA Insurance Services, Inc. —Kentucky
- $160,155 - $213,550 a year
- Full-time
- 7 years
- US work authorization
- Experience equivalent to degree accepted
- 401(k) matching
Call Center Agent
Integrated Security Solutions —Nicholasville, KY
- $14 - $15 an hour
- Full-time
- Background check
- English
- Organizational skills
Quick Apply
8d
Connected Solutions Technician - AM Shift
Baxter —Lexington, KY
- $56,000 - $77,000 a year
- On call
- Hospital
- 5 years
- Driver's License
- Paid parental leave
- Employee stock purchase plan
Connected Solutions Technician - PM Shift
Baxter —Lexington, KY
- $56,000 - $77,000 a year
- On call
- Hospital
- 5 years
- Driver's License
- Paid parental leave
- Employee stock purchase plan
National Sales Director - Dealer Groups
Safe-Guard Products International LLC —Louisville, KY
- Full-time
- Remote
- Background check
- Marketing
- 5 years
- Health savings account
- Paid holidays
Regional Service Sales Director - Southeast
Eaton —Louisville, KY
- $187,500 - $275,000 a year
- Full-time
- Remote
- Background check
- Up to 50% travel
- Writing skills
- Retirement plan
3d

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technical support agent jobs near kentucky

Technical Support Agent I

ecoATM | Gazelle -
Louisville, KY

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Job Details

$18 - $20 an hour

Qualifications

Robot troubleshooting
Machine troubleshooting
High school diploma or GED
Hardware diagnostics

Full Job Description

Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don't have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

Position Overview

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations.

Hourly Pay: $18.00/hr - 20.00/hr

Location: Louisville, KY

Key Responsibilities

Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system
Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Education & Experience

High school diploma or GED required; additional technical certification preferred
Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
Experience in a call center environment highly preferred
Experience with ticket tracking software and technical documentation preferred

Knowledge, Skills & Abilities

Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Basic knowledge of iOS and Android systems preferred
Ability to adapt in a fast-paced, collaborative, and changing environment

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.

Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 ("CA Pay Transparency Law"). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.

Apply Now

Refine Your Search

technical support agent jobs in kentucky

Technical Support Agent I

X-Ray Technician

Integration Specialist (Electrical)

Developer AI Enablement Lead

Anesthesia Service Biomed Technician

Quality Technician

AVP – AI-Powered Customer Experience & Contact Center Technologies

Surveillance Agent

Senior Cloud Solutions Engineer - Contact Center

Sales Representative - Kentucky

Cyber Forward Deployed Engineer - Consultant

Power Platform Specialist (930935)

Engineering - Agentic AI Engineer (Junior)

Call Center Supervisor

Senior Data Science Consultant, Insurance - Remote

Call Center Agent

Connected Solutions Technician - AM Shift

Connected Solutions Technician - PM Shift

National Sales Director - Dealer Groups

Regional Service Sales Director - Southeast

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