GENERAL POSITION SUMMARY
Collision Center Estimators are to ensure that each vehicle in the collision center receives a thorough damage analysis with a primary goal of quality throughout the repair process. Collision Estimators are tasked with writing error free estimates, following manufacturer’s recommendations at all times, eliminating supplements and expediting the repair process. Responsible for all activities in the Collision Center that impact Collision Center customers, their impression of the dealership and the quality of repair. Ensure that every customer that has a vehicle repaired at this Toyota dealership leaves not only satisfied, but a strong dealership advocate.
Reports To: Collision Center Manager/Director
DUTIES AND RESPONSIBILITIES:
Achieving High Standards
Principal Duties and Responsibilities:
· Ensures high quality repairs are provided to every customer; maintains a clean, professional environment.
· Providing complete, timely damage analysis with a goal of one parts order, eliminating supplements and expediting vehicle repair.
· Accountable for accurate and thorough repair orders and estimates, blueprinting every repair and providing a thorough explanation of work performed on all documentation.
· Maintains high ethical standards in daily activities.
· Following all dealership policies.
· Following all dealership standard operating procedures.
· Departs from traditional ways of doing things as appropriate to ensure maximum customer satisfaction and loyalty.
· Abides by the processes and standards to ensure customer satisfaction and efficient and effective Collision Center operation.
· Monitors the flow of work in the Collision Center and intervenes as needed to ensure work is accomplished.
Additional Duties and Responsibilities:
· Works with all dealership personnel to ensure customer satisfaction; reviews work and charges to eliminate customer dissatisfaction.
Working Within a Winning Team
Principal Duties and Responsibilities:
· Helps build a winning team by training, coaching and motivating other Collision Center employees.
· Maintain customer confidentiality and privacy as a priority.
· Remains diligent when handling customer vehicles and information to ensure all repairs and requests have been thoroughly completed to the customer’s expectations.
· Maintains an open dialogue with all Collision Center customers providing timely updates regarding their vehicle repairs and clearly communicating any potential delivery delays.
· Maintaining a safe workplace free of conditions that might create discomfort for other associates.
Additional Duties and Responsibilities:
· Ensures a positive working environment for all associates
· Actively participate in Toyota career training to include on-line training as well as instructor led training to enhance job skills.
· Develops a team atmosphere within the Collision Center.
· Establishes and maintains positive management/employee working relationships.
Working Effectively With Others
Principal Duties and Responsibilities:
· Builds productive working relationships both within and across departments through clear communications using different forms (e.g., written responsibilities, objectives, daily information exchange, white boards, quarterly functions, etc.).
· Builds a working relationship with suppliers, vendors & insurance employees with an appreciation and understanding of their assignments and employer goals.
· To treat those suppliers, vendors and insurance employees with respect while maintaining the policies and procedures of the dealership first. If approached to act outside the dealership policies or procedures, notify management immediately.
· Has an approachable style; fosters open communication through active listening; maintains open-door policy.
· Generates pride and commitment within the Collision Center; instills customer and employee confidence.
· Speaks clearly, concisely, and effectively in groups and one-on-one.
· Conducts daily information exchange meetings with Collision Center employees to discuss problems, concerns, and departmental performance.
Additional Duties and Responsibilities:
· Follows up with customers to ensure they are satisfied with their repair experience.
· Promotes cooperation and teamwork among all body shop employees.
· Attempt to resolve all customer or employee concerns in a prompt and effective manner.
Handling Pressure
Principal Duties and Responsibilities:
· Solicits, encourages, and implements innovative methods/ideas to improve service and performance.
· Prioritizes work to ensure all deadlines are met.
Additional Duties and Responsibilities:
· Advise management of conflicts among employees in the Collision Center.
Managing Business Complexity
Principal Duties and Responsibilities:
· Follow all processes and standards to ensure customer satisfaction and efficient and effective operations.
· Follow purchasing policies and practices that ensure competitive bids from vendors for all tools, equipment, supplies, etc., to become a low cost producer. (When applicable)
· Coordinates with Service Department, Sales Department, Collision Center, General Manager, Toyota Representatives, sublet vendors, insurance partners and others to ensure effectiveness of the collision repair process.
· Helping maintain profitability of Collision Center by controlling any expense items within control of the position.
Additional Duties and Responsibilities:
· Works with management to develop dealership's goals and objectives.
· Analyzes problems and establishes procedures to solve them.
· Assist in marketing and merchandising plans and programs.
· Ensures pricing is consistent with competitive practices.
Applying the Basics
Principal Duties and Responsibilities:
· Uses computers to monitor daily operations; maintains proficiency in use of in-house computer systems.
· Applies information found in manuals, publications, and other documents.
· Utilizes new systems or processes implemented by Toyota or the dealership.
Additional Duties and Responsibilities:
· Maintains an awareness of and makes certain Collision Center employees comply with safety regulations and hazardous waste disposal, OSHA, and right-to-know policies and procedures.
Responsible for other duties as assigned and/or required by business need.
Understanding and Using Business Knowledge
Principal Duties and Responsibilities:
· Utilizes written quality control procedures to monitor quality of work.
· Prepares and negotiates repair estimates.
· Implements new Toyota and/or dealership systems or processes.
· Access and provide to technicians, applicable Toyota Information System procedures for Toyota vehicles and appropriate manufacturer information for non-Toyota vehicles.
Additional Duties and Responsibilities:
· Provides technical information and assistance to employees as needed.
· Maintains active professional affiliations and certifications.
· Keeps up to date on industry specific information.
· Develops business strategies to ensure a strategic marketing advantage.
SKILL REQUIREMENTS
Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on maintaining customer loyalty by managing details and being results oriented. This includes maintaining and exceeding goals for sales while demonstrating integrity, honesty, and professionalism in all areas of work.
Leading a Winning Team focuses on leading, coaching, and influencing employees, coworkers, and customers. This includes setting direction in order to accomplish business goals. Additional skills include creating a productive work environment and giving the dealer and other managers information on business and employee issues.
Working Effectively With Others focuses on promoting and valuing teamwork and communicating effectively through verbal, written, or listening skills. This includes encouraging others to work well within a group or when interacting with customers or coworkers. Other skills include encouraging the team to be committed to dealership goals.
Handling Pressure focuses on adapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the ability and willingness to change work practices or priorities, and effectively handle multiple work demands. Other skill requirements include maintaining performance and composure under stressful conditions.
Managing Business Complexity focuses on the ability to analyze problems and data and to prioritize, plan, and make decisions to coordinate work activities and resources. This includes identifying causes of problems, generating alternatives, drawing reasonable conclusions, and deciding on an action plan after careful examination of relevant information and consideration of business objectives.
Applying the Basics focuses on referencing written information, mathematical reasoning, using computer and technical systems, learning new systems, and processing new information and following safety procedures. This includes the ability to determine and execute necessary arithmetic operations in order to complete documentation, financial reporting, and record keeping as well as the ability to use information from graphs, charts, or written text. This involves using systems to modify or execute programs, and guidelines to improve departmental functioning, as well as complying with safety procedures and guidelines.
Understanding and Using Business Knowledge focuses on understanding how a business works, maintaining industry awareness, creating efficient business systems, applying technical expertise and developing creative business strategies. This includes understanding the key external factors impacting business, using learned skills to control costs, developing systems which help the dealership attain its business goals and developing creative and effective solutions in response to business problems.
EDUCATION/CERTIFICATION REQUIREMENTS
Education, training and/or state/national certifications should clearly demonstrate the possession of the knowledge and skills stated above.
· Minimum of High School degree or equivalent
· 2 years of college with a strong emphasis on business skills preferred
· Driver’s license in good standing and with safe driving record
· ASE certification preferred
· Attain and then maintain Toyota Certification from year one of employment
EXPERIENCE
· 2 years in an automotive collision center environment required; 5 or more years preferred
PHYSICAL REQUIREMENTS: WORKING CONDITIONS:
· Moving about the Collision Center · Using computer to look up parts, write up orders, write estimates · Bending, stretching, lifting, reaching, and climbing · Utilizing physical and manual dexterity · Driving a vehicle · Using equipment consistent with industry standards · Noise · Vibration · Paint · Dust · Exhaust fumes · Other hazardous and non-hazardous materials · Extreme heat and/or cold
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
