Top 941 Workforce manager Jobs in Kentucky

Customer Service Manager
Resideo —Louisville, KY
- $83,418.18 - $124,450.91 a year
- Full-time
- Hybrid work
- Supervising experience
- Product management
- Recruiting
2d
Operational Excellence Manager
Reynolds Consumer Products —Louisville, KY
- $111,000 - $160,950 a year
- Master's degree
- Analysis skills
- Bachelor's degree
9d
Senior Station Manager
Amazon.com Services LLC —Lexington, KY
- $121,500 - $164,400 a year
- Weekends as needed
- 7 years
- Engineering
- English
- AD&D insurance
- Health insurance
2d
Manager, Career Advising
Northern Kentucky University —Highland Heights, KY
- Weekends as needed
- Classroom
- Public speaking
- Mid-level
Operations Manager
Amazon.com Services LLC —Louisville, KY
- $81,900 - $122,800 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Learning Experience Designer, Learning Excellence and Development (LEAD)
Amazon.com Services LLC —Lexington, KY
- $83,200 - $145,500 a year
- Full-time
- Up to 50% travel
- SQL
- Bachelor's degree
- AD&D insurance
- Health insurance
(USA) Manager, Facility Services
Walmart —Lawrenceburg, KY
- $90,000 - $180,000 a year
- Full-time
- High school
- Engineering
- Mid-level
- Paid jury duty
- Disability insurance
4d
Staffing Manager, Workforce Staffing
Amazon.com Services LLC —Shepherdsville, KY
- $48,300 - $84,500 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- AD&D insurance
- Health insurance
10d
Hourly Operations Recruiter - On-site Erlanger, KY
ADM —Erlanger, KY
- $63,000 - $99,100 a year
- Overtime
- Background check
- Research
- Mid-level
- Paid parental leave
- Health savings account
5d
CRM Manager
Holley Performance —Bowling Green, KY
- Full-time
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Disability insurance
PART TIME CDL SHUTTLE DRIVER
ABM Industries —Louisville, KY
- From $23 an hour
- Part-time
- CDL B
- Experience working with individuals with disabilities
- Customer service
CDL YARD DOG SHIFTER
ABM Industries —Louisville, KY
- From $27 an hour
- Part-time
- Customer service
- No high school diploma
- CDL A
Senior Business Analyst
Holley Performance —Bowling Green, KY
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Residential Supervisor
Holly Hill Child & Family Solutions —California, KY
- $55,000 - $65,000 a year
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Construction Senior Project Manager - (Energy and Infrastructure)
Kelley Construction —Louisville, KY
- $110,000 - $140,000 a year
- Full-time
- Construction site
- Engineering
- Office
Quick Apply
10d
Plant Manager
Perdue Farms Inc —Cromwell, KY
- $125,000 - $165,000 a year
- Full-time
- Background check
- ERP systems
- 3 years
- Health savings account
- Relocation assistance
Quick Apply
Heavy Construction Project Safety Manager
Woodall Construction Co., Inc. —Lexington, KY
- Urgently hiring
- Construction site
- Mid-level
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Spectrum - Outside Sales - Virtual Hiring Event! (40K Base Salary + Uncapped Commission)
Spectrum —Louisville, KY
- $75,000 - $105,000 a year
- Weekends as needed
- English
- Office
- Residential
- Mileage reimbursement
- Health insurance
6d
UR Tunnel Operator
Logan's Uniform Rental —Shelbyville, KY
- $14 an hour
- Full-time
- Computer literacy
- Computer skills
- Ability to stand for extended periods
- Paid training
- Paid holidays
Quick Apply
2d
Bilingual On-Site Manager $500 Sign-On Bonus
Snider-Blake Personnel —Louisville, KY
- $20 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d

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workforce manager jobs near kentucky

Customer Service Manager

Resideo -
Louisville, KY

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Job Details

Full-time
$83,418.18 - $124,450.91 a year
2 days ago

Qualifications

Customer communication
Supervising experience
Productivity software
Business operations

Full Job Description

Resideo (REZI) is seeking an experienced Customer Service Manager to join the Customer Experience Team. The Customer Service Manager contributes to Resideo's vision of a world where technology works to simplify everyday life by inspiring and motivating a workforce to enact positive change and bring swift resolution to customer concerns. You will lead team members from across the Americas region to drive operational performance and deliver exceptional experiences.

The Customer Service team plays a critical role in delivering exceptional service across Resideo's full portfolio of Products & Solutions, including Comfort, Water, Security, and Energy. This leader will oversee, develop, and continue to build a high-performing, diverse team distributed across multiple U.S. support centers, fostering an environment where employees are empowered to grow, collaborate, and succeed.

Success in this role requires strong cross-functional partnership with Sales, Supply Chain, and Logistics teams to ensure seamless customer experiences and effective resolution of complex customer challenges. As a key operational leader, this individual will provide direction and ownership during high-impact customer situations while promoting a culture centered on customer advocacy, accountability, and continuous improvement.

The ideal candidate brings experience leading teams in fast-paced, high-volume support center environments with geographically dispersed employees. Through an engaging and inspiring leadership style, they will motivate teams to deliver outstanding service, embrace change, and consistently raise the bar on performance. A customer-first mindset, bias for action, and commitment to excellence will help drive improved outcomes for customers, employees, and the business.

This position carries significant responsibility for operational execution and business performance. Key areas of accountability include ensuring the timely and accurate processing of customer orders and invoicing, managing customer issue and dispute resolution, and partnering closely with stakeholders across Sales, Supply Chain, and Logistics. The role also requires a strong understanding of business operations and a focus on optimizing systems, processes, policies, and procedures to support efficiency, scalability, and the achievement of organizational goals.

JOB DUTIES:

Ensuring effective and efficient strategies and processes are in place and followed, making Resideo the number 1 choice for customers.
Maintain a high standard for productivity, quality, and customer service, ensuring that all service levels are met.
Establish and monitor key business processes and systems to ensure timely, and efficient processing and fulfillment of customer orders to meet business deadlines (month end, quarter end, yearend).
Communicate job expectations: plan, monitor, appraise and review job contributions, plan and review compensation actions and enforce policies and procedures.
Conduct needs assessments, performance review, capacity planning and cost/benefit analyses and contribute information and analyses to organizational strategic plans and reviews.
Leading, hiring, training, retention of staffing and ensuring overall performance of the team.
Communicate customer issues with the Management team and devise ways of improving customer experience, including resolving problems and complaints.
Act as a point for escalation of problems / issues arising in an appropriate and timely fashion.
Assist with other duties as assigned and additional duties as required.
Produce reports and identify areas of opportunity.

YOU MUST HAVE:

7+ years of experience in customer service, order management, logistics, or related operational functions.
2+ years of experience leading, or supervising teams in a customer-focused environment.
Strong proficiency with Microsoft Office applications and web-based business systems.

WE VALUE:

Highly analytical, detail-oriented, and committed to delivering accurate, efficient results.
Proven ability to build strong partnerships and collaborate effectively with cross-functional teams and key stakeholders.
Demonstrated ability to remain composed, professional, and customer-focused when navigating complex or high-pressure situations.
Experience coaching, developing, and motivating employees while fostering a culture of accountability, growth, and high performance.
Skilled at managing multiple priorities, balancing competing demands, and adapting to changing business needs.
Strong problem-solving and decision-making skills with a focus on delivering positive customer and business outcomes.
Effective leadership capabilities with a passion for driving team engagement, operational excellence, and customer satisfaction.
Excellent verbal and written communication skills, with the ability to communicate professionally and effectively across all levels of the organization.

WHAT'S IN IT FOR YOU:

Play a pivotal role in driving customer satisfaction and operational excellence, directly contributing to month-end and quarter-end results that impact overall business performance.
Join a dynamic, growth-oriented organization where innovation, continuous improvement, and career advancement are encouraged and supported.

#LI-MA1

#LI-Hybrid

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com .

You can find out more about how the talent community works here: Resideo Talent Community Terms . Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

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Refine Your Search

workforce manager jobs in kentucky

Customer Service Manager

Operational Excellence Manager

Senior Station Manager

Manager, Career Advising

Operations Manager

Learning Experience Designer, Learning Excellence and Development (LEAD)

(USA) Manager, Facility Services

Staffing Manager, Workforce Staffing

Hourly Operations Recruiter - On-site Erlanger, KY

CRM Manager

PART TIME CDL SHUTTLE DRIVER

CDL YARD DOG SHIFTER

Senior Business Analyst

Residential Supervisor

Construction Senior Project Manager - (Energy and Infrastructure)

Plant Manager

Heavy Construction Project Safety Manager

Spectrum - Outside Sales - Virtual Hiring Event! (40K Base Salary + Uncapped Commission)

UR Tunnel Operator

Bilingual On-Site Manager $500 Sign-On Bonus

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