Top 14 Data center engineer Jobs in Kentwood, Mi

Field Service Engineer
Park Place Technologies —Grand Rapids, MI
- $62,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Health savings account
- Health insurance
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3d
Union Facility Engineer
CBRE —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Network Security Engineer
Strategic Administrative and Reimbursement Service —Grand Rapids, MI
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Health savings account
- 401(k)
Global Network Engineer (m/f/d)
Kendrion —Holland, MI
- English
- Senior level
NOC Lead Engineer – Enterprise Network & Security Operations
Delan Associates, Inc —Grand Rapids, MI
- Contract
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
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5d

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Field Service Engineer

Park Place Technologies -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
$62,000 - $95,000 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 6% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Tools provided

Qualifications

Customer communication
Data center experience
Computer Science
Field service
Server troubleshooting
High school diploma or GED
Driver's License
Computer hardware
Driving
CompTIA Server+
On-call support
CompTIA A+
Server hardware support

Full Job Description

Job Summary

Are you someone who thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer hardware? Then you may be interested in the Field Service Engineer (FSE) position that we have available.

It's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analysis support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.

This role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 8am-5pm and also must be willing to participate in after-hours, on-call rotation responding to customer issues and servicing all equipment regardless of product training within the designated service area.

What you'll be doing:

Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
Maintain effective communication with customer and our customer support center during repair process and any projected delay
Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
Determine needed parts and quantities based on contracts in service area
Return bad or excess parts in a timely manner
Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
Accurately complete and timely return audit forms, email replies, timesheets and expense reports
Attend and participate in regularly scheduled team meetings
Account for all activities correctly using Field Point time reporting utility

What we're looking for:

Experience working with OEM data center hardware with ability to grasp new products/concepts
Successful prior field experience
Strong troubleshooting skills; CompTia A+ and Server + preferred
Availability for after hours, on-call rotation to support customer needs
Must possess a valid driver’s license and an appropriate driving record based on the position travel requirements
Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders
Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening

Bonus Points:

Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred

Education:

High School Degree required

Travel:

Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)

Pay: $62,000.00 - $95,000.00 per year

Benefits:

401(k) 6% Match
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tools provided
Tuition reimbursement
Vision insurance

Application Question(s):

Will you require sponsorship for employment visa status (e.g., H-1B, O-1, TN, etc.) now or in the future?
This position requires travel to multiple customer sites in one day. Can you please confirm you have your own reliable vehicle?
What is your desired salary range for this role?

Work Location: On the road

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Refine Your Search

data center engineer jobs in kentwood, mi

Field Service Engineer

Union Facility Engineer

Network Security Engineer

Global Network Engineer (m/f/d)

NOC Lead Engineer – Enterprise Network & Security Operations

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