Top 3697 Entry level Jobs in Kentwood Mi

Dispute Intake Analyst
Fifth Third Bank —Grand Rapids, MI
- $21.50 an hour
- Full-time
- Customer service
- Writing skills
- Research
- Paid training
Part-Time Game Host – 16–24 Hours/Week – From $17/hr + Tips (Barista, Cashier, Front desk agents welcome)
Evolution United States —Grand Rapids, MI
- From $17 an hour
- 8 hour shift
- Customer service
- No experience needed
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Employee Benefits Specialist
Bragg Business Solutions —Grand Rapids, MI
- $1,500 - $3,500 a week
- Urgently hiring
- Management
- Sales
- Customer service
- Paid training
- Paid time off
Quick Apply
9h
Assembler
Shoreline Container, an Affiliate of New Indy —Zeeland, MI
- $17.25 - $19.00 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Entry level
- Health savings account
- AD&D insurance
Quick Apply
Team Member
Casey's —Wyoming, MI
- $14.00 - $17.75 an hour
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
11d
Team Member
Casey's —Kentwood, MI
- $14.00 - $17.75 an hour
- Part-time
- Merchandising
- No experience needed
- Quick service & fast food restaurant
- Paid holidays
- Health insurance
11d
Patient Care Scheduler
Robinson Dental —Grand Rapids, MI
- $16 - $20 an hour
- Full-time
- Dental office
- Communication skills
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Quality Assurance Technician
Reyes Coca-Cola Bottling —Grand Rapids, MI
- $27.52 an hour
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Post construction cleaners. Will train. Flexible schedule equitable pay.
Post Construction Clean Company —Grand Rapids, MI
- $25.00 - $30.72 an hour
- Weekends as needed
- Construction site
- No experience needed
- Residential
- Flexible schedule
Quick Apply
14d
Flex Shopper - Part Time
Whole Foods Market —Kentwood, MI
- $16.00 - $25.40 an hour
- 8 hour shift
- Hospitality
- 18 years or older
- English
- Store discount
- Paid time off
Part Time Teller
PNC Financial Services Group —Wyoming, MI
- Part-time
- No experience needed
- Office
- No degree
- Wellness program
- Health savings account
8d
Opening Crew
Dunkin' —Kentwood, MI
- $14 - $15 an hour
- Part-time
- No experience needed
- Quick service & fast food restaurant
- Leadership
- Flexible schedule
Quick Apply
Team Member
Dunkin' —Kentwood, MI
- $12 - $14 an hour
- Part-time
- No experience needed
- Quick service & fast food restaurant
- Leadership
- Flexible schedule
Quick Apply
Entry Level Administrator Trainee
KDP Retirement Plan Services —Grand Rapids, MI
- $30,000 - $32,000 a year
- Monday to Friday
- Analysis skills
- Entry level
- Retirement plan
Health Document Support Associate Transcription - Temporary
Corewell Health —Kentwood, MI
- Full-time
- Hybrid work
- High school diploma or GED
- Computer skills
- 1 year
1d
Grand Rapids Patient Care Assistant- PCA Trainee Program
Trinity Health Michigan —Grand Rapids, MI
- Part-time
- Vital signs
- No experience needed
- High school diploma or GED
- Health insurance
- Dental insurance
Stock Associate
World Market —Grand Rapids, MI
- Part-time
- Merchandising
- 16+ years old
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Teller
PNC Financial Services Group —Grand Rapids, MI
- Full-time
- No experience needed
- Office
- No degree
- Wellness program
- Health savings account
Airport Agent - Customer Service
Envoy Air Inc. —Grand Rapids, MI
- $16.61 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
4d
Sterile Processing Tech 1
Trinity Health Michigan —Grand Rapids, MI
- Full-time
- Hospital
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance

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entry level jobs near kentwood mi

Dispute Intake Analyst

Fifth Third Bank -
Grand Rapids, MI

Apply Now

Job Details

Full-time
$21.50 an hour

Benefits

Paid training

Qualifications

Customer records maintenance
Compliance risk assessment
Teamwork
Customer relationship building
Case assessment
Phone communication
UCC law
Customer service
Writing skills
Client inquiry handling
Regulatory compliance in claims processing
Employee relationship building
De-escalation techniques
Incident Escalation
Records management
Attention to detail
Problem-solving
Customer engagement
Customer relationship management
Compliance documentation
Consumer dispute resolution
Organizational skills
Computer skills
Case referral
Escalation handling
Banking
Client interaction via phone calls
Banking regulatory compliance
Customer data entry

Full Job Description

Training: 6-weeks Paid Training Starts September 14

Monday–Friday
8:00 AM – 4:30 PM
Fully paid training - attendance for the full six weeks is mandatory

When the 6-week training is completed, there will be multiple shifts available:

Monday - Friday 11:45a - 8:15p
Monday, Wednesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p
Monday, Tuesday, Thursday, Friday 10a - 6:30p and Saturday 8a - 4:30p

Compensation: $21.50 hourly plus 10% shift premium on Saturday

Job Description Summary Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.

The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.

By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.

Additional Information

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Collective Agreement Details

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Job Description Job Description GENERAL FUNCTION: Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information. The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank. By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Performance Metrics: SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Dispute Filing: Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.
Documentation: Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.
Risk Assessment and Compliance: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.
Escalation: Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
Customer Service: Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.
Training and Guidelines: Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.
Quality: Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.
Conformance: Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.
Sentiment: Ensure positive customer experiences, measured through speech analytics and sentiment analysis.
Average Handle Time: Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.
One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.
Excellent teamwork, interpersonal skills, and relationship building skills.
Proactive in identifying potential concerns and following up to resolve such issues.
Strong attention to detail and organizational skills.
Ability to work under pressure and meet deadlines within regulatory timeframes.
Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.
Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.

Job Type: Full-time

Pay: $21.50 per hour

Experience:

Customer service: 1 year (Preferred)
Inbound Call Center: 1 year (Preferred)
Banking and/or Financial Services : 1 year (Preferred)

Work Location: In person

Apply Now

Refine Your Search

entry level jobs in kentwood mi

Dispute Intake Analyst

Part-Time Game Host – 16–24 Hours/Week – From $17/hr + Tips (Barista, Cashier, Front desk agents welcome)

Employee Benefits Specialist

Assembler

Team Member

Team Member

Patient Care Scheduler

Quality Assurance Technician

Post construction cleaners. Will train. Flexible schedule equitable pay.

Flex Shopper - Part Time

Part Time Teller

Opening Crew

Team Member

Entry Level Administrator Trainee

Health Document Support Associate Transcription - Temporary

Grand Rapids Patient Care Assistant- PCA Trainee Program

Stock Associate

Teller

Airport Agent - Customer Service

Sterile Processing Tech 1

I want to receive the latest job alert for entry level in kentwood mi

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