SUMMARY
The primary purpose of the Delivery Relief (DR) will serve as primary backup to deliver and service accounts in any route in the absence of the assigned driver. Delivery Relief will promote a safe work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Represent the company in a professional manner and provide excellent customer service.
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Promote safe work practices to include frequent behavior-based safety observations.
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Confer with Delivery Supervisors to resolve customer problems, opportunities, competitive activity in your market, and potential overage situations.
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Is familiar with routes in all areas and departments to ensure flexibility and route coverage.
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Is familiar with all types of delivery equipment, including, but not limited to pallet jacks, dock and dock-leveler, hand trucks, trucks and trailers.
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Maintain a friendly, working relationship with the Manager on each account on all routes in assigned area.
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Listen to and resolve service complaints.
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Prepare invoice, collect payment from customers and record transactions on customer receipt.
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Check in product with Store Manager, following store policy.
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Restock displays, coolers, and cold box with new product, maintain product rotation in backroom, cooler, and on displays
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Responsible for adhering to Overage Beer Policy.
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Perform routine maintenance on trucks and comply with all FMCSR, state, and local laws and regulations.
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Maintain safe driving record and comply with company driving policy.
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Attend all scheduled meetings and company functions as required.
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Adhere to dress code, including safety “non-negotiables,” and be properly groomed at all times.
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Obey all Federal, State, and local laws.
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Perform other duties as assigned.
COMPETENCIES REQUIRED
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Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
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Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
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Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things
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Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
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Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
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Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
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Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
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Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
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Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
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Professionalism – Treats others with respect and consideration regardless of their status or position.
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Safety and Security – Observes safety and security procedures.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION
Basic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training.
Degree: 2, Points: 30
EXPERIENCE
Over 3 months up to and including 6 months.
Degree: 2, Points: 40
MENTAL/VISUAL/AUDITORY DEMAND
Continuous mental and visual attention; usually repetitive work or diversified operations requiring constant alertness or activity.
Degree: 3, Points: 15
WORKING CONDITIONS
Undesirable working conditions. Exposed to noise, dust, heat, oils, fumes, and other elements with one continuously present to the extent of being disagreeable, or with several elements present to the extent of being disagreeable but usually not more than one at a time.
Degree: 4, Points: 20
INITIATIVE AND INGENUITY
Requires the use of some judgment to use acquired job knowledge to comply with instructions and standard procedures, methods or practices involving the making of minor decisions.
Degree: 2, Points: 28
PHYSICAL DEMAND
Considerable physical effort consisting of:
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Continuously lifting or moving average-weight material, or
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Continuously lifting or moving light-weight material in difficult work positions, or
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Frequently lifting or moving heavy-weight material, or
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Frequently lifting or moving average-weight material in difficult work positions, or
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Occasionally lifting or moving heavy-weight material in difficult work positions or in each case expending equivalent effort pulling, pushing, carrying, or shoveling.
Degree: 4, Points: 40
RESPONSIBILITY FOR EQUIPMENT
High – Responsible for the total set-up, adjustment, operation, and/or maintenance of equipment where errors would result in extensive damages and expenses.
Degree: 5, Points: 25
RESONSIBILITY FOR MATERIAL OR PRODUCT
Works with materials or product where errors usually would be detected and could be re-worked without major loss of materials.
Degree: 2, Points: 10
RESPONSIBILITY FOR SAFETY OF OTHERS
Safety of others depends entirely on correct action of employee on job being rated; accidents, should they occur, may result in total disability or death.
Degree: 5, Points: 25
TOTAL POINTS: 233 GRADE: 4
HAZARDS
Injuries, should they occur, may result in loss of time, due to crushed hand or foot, loss of fingers or toes, eye injuries, chemical burns, etc.
CERTIFICATIONS, LICENSES, REGISTRATIONS
CDL-A License and ABC Beer permit required, as well as a driving record (MVR) within Company Driving Points Policy.
LANGUAGE SKILLS
Requires the ability to read, write, complete simple forms and understand simple written instructions. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The job entails considerable physical effort consisting of:
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Continuously lifting or moving average-weight material, or
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Continuously lifting or moving light-weighted material in difficult work positions, or
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Frequently moving or lifting heavy-weight material, or
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Frequently lifting or moving average-weight material in difficult work positions, or
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Occasionally lifting or moving heavy-weight material in difficult work positions, or
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In each case expending equivalent effort pulling, pushing, or carrying.
A job description, by its nature, cannot include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Delivery Relief is assumed and it is expected that the Delivery Relief will act accordingly. The Delivery Relief will be expected to perform any other task not included in this job description requested by management.
Minimum Qualifications
A candidate who does not meet the following minimum qualification will not be considered for this position.
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First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training
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Over 3 months up to and including 6 months.
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Internal candidates must have a recommendation from their manager or department head.
