Role: Capex Operations Manager
Duration: 12+ Months
Work Location: Remote
Role Overview
- Position is similar to a CPA-style role focused on administrative and financial project support.
- Core responsibilities include:
- Role is primarily administrative/clerical with operational support elements.
- Will support both Capex project work and Technical Services team needs.
Key Business Need / Role Objective
- Immediate need for dedicated administrative support.
- Current gap: Technical staff are handling administrative tasks that should be offloaded.
- Success in 6–12 months:
- Ability to take on critical administrative tasks from technical teams
- Improve efficiency and allow technical staff to focus on higher-value work
Additional Responsibilities
- Provide support for Technical Services group initiatives, including:
- OT security and cybersecurity tracking
- Follow-up with plant teams across 31 North American plants
- Track initiative progress and ensure follow-through
- Assist with navigating multiple systems used across reporting and project tracking
Operational Challenges
- Environment includes multiple systems and platforms
- Key challenge is navigation and coordination across systems, not heavy reporting ownership
- Need someone comfortable managing workflows across various tools
Role Structure & Expectations
- Individual Contributor role (not a formal people manager)
- Exposure to CPA-type peers across Business Units for guidance and learning
- Work will include:
- Routine check-ins with team members
- Cross-functional communication
- Managing shifting priorities and workflows
- Responsibilities may evolve based on workload and business needs
Experience Requirements:
3–5 years of SAP experience
Experience navigating multiple systems/platforms
Basic understanding of SQL/databases
Background in:
- Finance
- Purchasing
- Accounts payable / receiving
Experience supporting engineering or technical teams preferred
Education:
- Not targeting recent college graduates
- Practical experience preferred over degree focus
Day-to-Day Responsibilities
- Administrative support for project and technical teams
- Cross-team communication and follow-ups
- Managing multiple workflows and priorities
- Supporting project tracking and operational coordination
Processes, SOPs & Training
- Unclear if SOPs and training materials are fully established
- Role may require:
o Learning existing processes
o Adapting to informal or evolving workflows
Interview Process
- 1–2 interviews per candidate
Key Takeaways
- Role is critical to reducing administrative burden on technical teams
- Focus is on execution, coordination, and system navigation
- Ideal candidate will be:
o Highly organized and adaptable
o Comfortable working across multiple systems
o Strong communicator with follow-through
About the Role
The Capex Operations Manager is a player-coach operations lead who strengthens the systems, processes, and operational discipline behind capital project execution across NA Capex Engineering. This role combines hands-on ownership of portfolio operations, reporting, governance, and compliance with day-to-day coaching and support for Project Coordinators. You will help create the structure that improves visibility, reinforces consistency, and enables stronger project delivery across the business.
What You’ll Do
- Lead PMO systems, procedures, and policy execution to support consistent capital project delivery
- Manage onboarding and systems/process training for new Project Managers and Project Coordinators
- Own system issue resolution, ticket management, and user support
- Maintain user SOPs and reinforce adherence to Kraft Heinz policies and engineering processes
- Provide direct coaching, support, and workload coordination for Project Coordinators
- Guide PC onboarding, role development, escalation handling, and day-to-day execution support
- Support performance management and help elevate consistency and effectiveness across the PC team
- Conduct project file audits and operational health checks to improve quality and compliance
- Provide portfolio support through KPI reporting, milestone tracking, demand reporting, and 90-day TPR/CAR tracking
- Facilitate monthly BU Capex Review meetings and support site calls led by Engineering leadership
- Assist with CWIP compliance, capitalization tracking, and project closeout activities
- Support CAPEX planning activities, including 1YP and 3YP processes
- Own PITR and TPR process coordination, including template review, pre-read preparation, meeting minutes, and action tracking
- Facilitate and document KPFF and greater-than-$5M TPR meetings
Skills Required
- Experience in PMO operations, project operations, capital portfolio management, or engineering operations
- Ability to operate as a player-coach, balancing direct execution with coaching and support of others
- Strong project governance, reporting, compliance, and process management capability
- Experience onboarding, training, or enabling teams on systems and ways of working
- Strong facilitation and stakeholder coordination skills across functions and business units
- Ability to manage competing priorities and maintain follow-through in a fast-paced environment
- Strong analytical, organizational, and problem-solving skills
- Comfort working across reporting tools, systems, templates, and process documentation
- Strong communication skills, including meeting facilitation, action tracking, and escalation management
- High ownership, sound judgment, and attention to detail
Preferred Qualifications
- Experience in engineering, manufacturing, capital projects, or operations environments
- Experience supporting Project Coordinators, analysts, or similar operational roles
- Familiarity with capitalization processes, CWIP compliance, and project closeout requirements
- Experience with PITR, TPR, SharePoint, and portfolio reporting rhythms
What Success Looks Like in the First 12 Months
- Build strong credibility as the operational lead for core PMO systems, reporting, and governance routines
- Improve consistency and responsiveness in issue resolution, onboarding, and user support
- Strengthen Project Coordinator effectiveness through coaching, clearer workload management, and practical support
- Increase visibility into portfolio health through reliable KPI, milestone, and demand reporting
- Reinforce compliance and process discipline across PITR, TPR, CWIP, capitalization, and closeout activities
- Help simplify operational friction so project teams can spend more time on execution and less time on administrative work
Work Location: Remote
