Top 68 Customer experience leader Jobs in Kerrville Tx

Kerrville 01 (Main St/Hays St) eStores - Lead - Curbside - Full time
HEB —Kerrville, TX
- From $19.25 an hour
- 8 hour shift
- 18 years or older
- Mid-level
- Ability to climb stairs
5d
Team Member/Team Lead
HTeaO Fredericksburg —Fredericksburg, TX
- $15 - $16 an hour
- Weekends only
- Customer service
- Basic math
- Mid-level
- Paid training
- Flexible schedule
Quick Apply
13d
Lead HVAC Installer
72 Degrees Air Conditioning & Heating —Fredericksburg, TX
- $70,000 - $100,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
3d
Fire/EMS Product Representative & Business Development Leader - Texas
Applied Information Inc. —Texas
- $95,000 - $125,000 a year
- Full-time
- Up to 50% travel
- Public speaking
- Office
- Health insurance
- Dental insurance
Quick Apply
Store Team Lead
Academy Sports —Kerrville, TX
- Part-time
- Inventory control
- Sales
- Merchandising
Shift Lead
Walgreens —Kerrville, TX
- $17 - $20 an hour
- Full-time
- Merchandising
- Maintenance
- English
- Health insurance
- Dental insurance
Shift Leader
Panda Restaurant Group —Kerrville, TX
- $18.00 - $25.20 an hour
- Email
- Ability to lift 50 pounds
- Conflict management
- Ability to stand for extended periods
- Paid training
- Disability insurance
Quick Apply
Lead Craftsman
Ace Handyman Services Central Hill Country —Fredericksburg, TX
- $25 - $32 an hour
- Full-time
- 5 years
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Shift Leader
Golden Chick —Kerrville, TX
- Weekends as needed
- Fast casual restaurant
- Mid-level
- High school diploma or GED
Quick Apply
Crew Leader
Sonic —Kerrville, TX
- Weekends as needed
- Computer literacy
- Basic math
- Mid-level
Quick Apply
LEAD SALES ASSOCIATE-FT
Dollar General —Kerrville, TX
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Kitchen Lead
Dirty Duck Coffee —Fredericksburg, TX
- $13 - $24 an hour
- Full-time
- Background check
- Cooking
- Mid-level
- Paid training
- Paid time off
Quick Apply
11d
LEAD SALES ASSOCIATE-PT
Dollar General —Kerrville, TX
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
Team Leader
Chick-fil-A —Fredericksburg, TX
- Part-time
- No education required
- Quick service & fast food restaurant
- In-person
Quick Apply
Assistant Store Leader (Assistant Manager)
7-Eleven —Kerrville, TX
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Merchandising
- Paid holidays
- Health insurance
Crew Leader
Sonic Drive-In —Kerrville, TX
- $14 - $16 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Lead Heating, Ventilation, and Air Conditioning Installer
Hill Country Service —Ingram, TX
- $25.24 - $30.40 an hour
- Full-time
- Clean driving record
- Management
- Mid-level
- Paid time off
- Life insurance
Quick Apply
Department Leader
McDonald’s —Comfort, TX
- Up to $20 an hour
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Kitchen Team Leader
Chick-fil-A —Fredericksburg, TX
- Part-time
- No education required
- Customer service
- Mid-level
Quick Apply
Restaurant Shift Leader - Unit 1312
Whataburger Restaurants —Kerrville, TX
- Weekends as needed
- 18 years or older
- ServSafe
- Customer service
- Disability insurance
- Health insurance

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Kerrville 01 (Main St/Hays St) eStores - Lead - Curbside - Full time

HEB -
Kerrville, TX

Apply Now

Job Details

Full-time
From $19.25 an hour
5 days ago

Qualifications

Lifting equipment
Moving
Employee relationship building
Materials handling
Material handling equipment operation

Full Job Description

Job Description:

Job Summary: As a Lead in Curbside, you¿ll spend most of your time serving as a backup to the Manager in their absence, select product to fill eCommerce online orders and package them in accordance with Standard Operating Procedures (SOPs). You¿ll ensure all perishable and non-perishable eCommerce merchandise areas are clean and free of debris and provide a well-stocked and maintained department while providing superior customer service.

Key Responsibilities & Essential Functions:

Store Lead Operations / Training:

May serve as backup to department manager and typically works opposite shift to manager
Coordinates Department activities in the absence of the Manager
Reviews / maintains retail control paperwork for eCommerce
Provides feedback on current process and procedures for future needs of the business
Communicates with Manager or Store Leadership on any issues or concerns as they arise
Supervises, coaches, develops, and trains eCommerce team; supervises Partners in absence of Dept Manager
In absence of Manager, discusses / helps resolve opportunities with other Dept Managers, Delivery Providers, and offsite fulfillment leaders
Builds relationships; fosters teamwork
Provides on-the-spot feedback, guidance, and praise to Partners performing assigned tasks
Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
Minimizes shrink through careful handling of product
Achieves / monitors productivity standards
Ensures eStore Dept is ready to receive deliveries from offsite fulfillment centers, if applicable
Uses a digital tool to select items necessary to complete order, pack and put away customer orders in staging area, retrieve orders for Customers, review customer orders, and communicate changes and adjust orders
Performs Curbie and Personal Shopper duties as needed

Customer Service:

Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
Packages / transports / loads groceries and merchandise from the Store to the Customer¿s vehicle
Ensures Customer orders are ready on time and meet their expectations
Addresses Customer concerns; contacts Customers needing additional support
Models superior customer service for other Partners

Sanitation / Stocking / Food Safety:

Gathers baskets and picks up trash inside and outside eStore as needed
Maintains / stocks bag areas
Organizes / cleans / and prepares prep areas, wareroom, and sales floor for incoming trucks
Loads / unloads / moves heavy, bulky products to support eCommerce order selection
Maintains standards for safety and sanitation
Ensures Cold Chain standards are being upkept
Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

Work Experience:

1+ years of related experience
1+ years of experience as an In-Store Shopper, or similar experience (preferred)

Knowledge/Skills/Abilities:

Expert customer service skills
Strong communication & listening skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to prioritize and handle cross-functional tasks
Ability to work a flexible schedule
Ability to use material-handling equipment and maintain license

Education:

Education from a college or technical school, or high school diploma (or GED)

Licenses/Certifications:

Physical Demands & Working Conditions:

Perform in a fast-paced work environment which requires detailed work and precision
Work with Customers and stay attentive to their needs
Work a flexible schedule, based on business needs
Constantly walk, reach at waist, grasp
Frequently reach at knees, push / pull with arms
Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
Occasionally be exposed to cold conditions, wet conditions, and loud noises
Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
While there may be exceptions, the measurements noted are generally defined as Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024

Apply Now

Refine Your Search

customer experience leader jobs in kerrville tx

Kerrville 01 (Main St/Hays St) eStores - Lead - Curbside - Full time

Team Member/Team Lead

Lead HVAC Installer

Fire/EMS Product Representative & Business Development Leader - Texas

Store Team Lead

Shift Lead

Shift Leader

Lead Craftsman

Shift Leader

Crew Leader

LEAD SALES ASSOCIATE-FT

Kitchen Lead

LEAD SALES ASSOCIATE-PT

Team Leader

Assistant Store Leader (Assistant Manager)

Crew Leader

Lead Heating, Ventilation, and Air Conditioning Installer

Department Leader

Kitchen Team Leader

Restaurant Shift Leader - Unit 1312

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