Top 46 Customer service representative Jobs in Ketchikan, Ak

Dock Representative / Customer Service Representative SEASONAL
Cape Fox Tours —Ketchikan, AK
- $15 an hour
- Weekends as needed
- High school diploma or GED
- US work authorization
- Cleaning
Client Success Manager
Nova Virtual Solutions —United States
- From $22 an hour
- Full-time
- Remote
- English
- Mid-level
- US work authorization
Quick Apply
10h

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Dock Representative / Customer Service Representative SEASONAL

Cape Fox Tours
Ketchikan, AK

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Job Details

Seasonal
$15 an hour

Qualifications

Customer communication
Outdoor work experience
High school diploma or GED
Guest rapport building

Full Job Description

Job Description:

Cape Fox Tours (CFT) is seeking a friendly and customer service-oriented Dock Representative to greet and provide introductory tour information to the guests that arrive on cruise ships. This position offers an awesome opportunity to gain experience in tourism as it relates to the cruise line operations in Ketchikan, Alaska. CFT is willing to train the right candidates so long as they have great communication skills, are self-motivated, reliable and enjoy engaging with guests from all over the world.

This position is seasonal (April 15 - October 15). The hourly rate for this position has been established at $15.

The above rate represents the company’s good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.

Duties Include:

Provide personable and friendly interaction with tour guests
Exhibit professional communication skills with cruise ship staff, partners, and guests
Possess knowledge of Company Policies and Procedures
Cheerfully share knowledge of local environment and cultural history, practices, and today’s lifestyle
Act as company liaison to shore excursion staff, assisting with sales and logistics. This responsibility includes working with bus companies and ship staff to ensure that the passengers' special needs are met
Hold dock signs, direct and assist passenger movement between cruise ships and tour busses
Collect all tickets/vouchers as the passengers board motor coaches; process payments
Conduct settlement transactions with cruise line representatives and turn in settlements every day at the end of the shift
Assist with the distribution of promotional tour materials (brochures/rack cards)
Maintain periodic reports of passenger counts and daily sales
Work with drivers to assist passengers in the boarding process and brief passengers about their excursion details
Complete all related paperwork after each departure in an accurate, timely and consistent manner
Perform end of day procedures including restocking brochures, cleaning the area, turning off lights, and preparing tickets/stickers for the next day

Job Requirements:

High school diploma or equivalent is required
Experience in tourism or customer service is preferred
Physical stamina to perform work duties for several hours and in outdoor weather conditions
Ability to work under pressure, handle stress and deliver professional results
Flexibility to work long hours and weekends pending tour schedule
Must be able work with difficult customers/guests in a professional manner
Must understand U.S. currency
Must adhere to company policy on uniform and personal hygiene
Must have good communication skills and able to communicate information on cultural subject matter
Must have adequate knowledge of local environment and cultural history, practices, and lifestyle of today
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.

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customer service representative jobs in ketchikan, ak

Dock Representative / Customer Service Representative SEASONAL

Client Success Manager

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