Job Summary
The Communications Specialist will assist the Communications Manager in planning and implementing communication activities to get information about the Tribe’s programs, services and initiatives out to a variety of audiences. This individual will need to be a creative, strategic thinker with attention to detail who works well under pressure to meet a variety of deadlines.
ESSENTIAL JOB FUNCTIONS
Working closely with the Communications Manager, Department Directors and their staff, this individual will curate content about KICs programs and services, event promotion, and story development; supporting department-specific Communications Plans through completion.
Develops and implements a communications strategy to enhance social media content creation. Facilitate the resolution of concerns/complaints voiced through comments on social media.
Assists with media outreach and digital content creation as requested including researching and writing press releases, developing content for the website and intranet, creating infographics, and developing/editing newsletters.
Acquire and maintain a detailed knowledge of KIC’s voice and brand standards; keeping up to date with cultural concerns and other relevant developments.
Works with Communications Manager and department leads to review and edit documents and posts prior to production to ensure adherence to brand standards, style guides, and best practice.
Collect, analyze, and summarize information and trends in social media. Plan, coordinate, and implement improvement efforts to increase engagement.
Attends and participates in meetings as requested and scheduled.
Responds to criticism or complaints with positive intent with the goal of mutual understanding and resolution.
Assist with external and internal communications flow (flyers, newsletters, reports, intranet, etc.).
Assist with processing and calendaring job requests from Department Directors.
Assist with KIC events through pre- and day-of social media, event photography, and presentation support.
Collaborate with Canva designers and outside contractors as assigned.
Highly computer literate with capability in email, MS Office, Adobe Creative, Canva and related business and communication tools. Video content development helpful but not required.
Acquire and maintain a detailed knowledge of KIC’s voice and brand standards; keeping up to date with cultural concerns and other relevant developments.
Develop and maintain positive long-term relationships with key internal and external stakeholders.
Assumes manager duties during his/her absence and performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of digital platforms (Twitter, Facebook, LinkedIn, Instagram, etc.) to communicate to Tribal members the services available—potentially adding new platforms as well;
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Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);
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Skilled in operating various software programs such as Microsoft Office Suite, Adobe Creative, and Canva;
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Strong writing and editing skills;
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Skilled in strong interpersonal and written communication essential to facilitate smooth resolution of conflict between KIC and individuals who are upset or critical, with sound judgment on how to proceed, and with whom to seek advice regarding the issues which arise (problem resolution);
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Ability to teach colleagues best practices for posting/streaming to social platforms;
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Ability to maintain confidentiality of all KIC operations and staff and to deal tactfully with extremely sensitive issues relating the Tribe;
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Ability to communicate professionally in a positive and clear manner over the telephone, in person, and in writing;
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Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both tribal members and co-workers);
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Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;
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Ability to take verbal instruction and complete assigned project by established deadline;
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Ability to be flexible in order to perform at the highest level as a team player;
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Ability to work independently with minimal supervision and able to prioritize assignments.
Physical Activities
Must be able to work in an office environment in a stationary position the majority of the workday. This position needs to occasionally move about inside the office environment to access office equipment, attend face-to-face meetings on / off site as needed, zoom meetings, teleconference calls, videoconferencing, e-mail, and similar activities, etc. Must be able to hear. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to use hands to finger, handle or operate objects tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell. Each of the listed activities also requires standing, sitting, walking, bending, and stooping, climbing on stools and ladders, and routinely lifting and carrying items and boxes up to ten (10) pounds.
Large portion of time will be spent in front of computer screen, researching and reviewing various documents for final disposition to internal / external customers. Writing by hand and using a personal computer. Traveling occasionally, to out-of-town meetings and functions.
Working Conditions
The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee is occasionally subject to verbal abuse, threats, and physical violence from angry, hostile, or disgruntled patients and/or family members.
QUALIFICATIONS
Licensure
Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.
Education
Bachelor of Science in Communications or equivalent related professional working experience.
Experience
Two (2) years’ relevant experience in communications field preferred.
Any combination of related education and/or related experience will be considered if the candidate possesses the demonstrated ability.
