Top 6 Guest service agent Jobs in Ketchum, Id

Night Auditor
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Overnight shift
- Computer literacy
- Residential
- Hotel
- Employee discount
Front Desk Agent
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Computer literacy
- Residential
- High school diploma or GED
Hotel Front Desk Agent
Sun Valley Resort —Sun Valley, ID
- Weekends as needed
- Communication skills
- Ability to lift 25 pounds
- Entry level
Quick Apply
10d
Assistant Front Office Manager
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Overnight shift
- Sales
- Word processing
- Mid-level
Reservations Manager
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
- Inventory management
- Word processing
- Mid-level
Sun Valley Operations Manager
Abode, LLC —Sun Valley, ID
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d

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Front Desk Agent
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
This role serves as one of the primary points of contact for guests and plays a critical role in creating a welcoming, personalized, and luxury-level experience…
Night Auditor
The Observatory Sun Valley, A Viceroy Resort —Ketchum, ID
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Attend all hotel required meetings and trainings.

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Night Auditor

The Observatory Sun Valley, A Viceroy Resort -
Ketchum, ID

Apply Now

Job Details

Benefits

Employee discount

Qualifications

Computer operation
Confidential information handling
Client rapport building
Computer skills
Hotel and accommodations guest complaints handling
Customer service problem-solving

Full Job Description

Viceroy Hotels:

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location:

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview:

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities:

Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be willing to cross train in other accounting or hotel-related areas.
Must be able to prioritize job functions in order to meet deadlines.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile financial and statistical reports.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prepare and distribute month-end reports.
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including statistics.
Input and update financial information into corporate communications network.
Perform daily, weekly, monthly and annual data processing system functions as required.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Ensure overall guest satisfaction.
Respond to governmental inquiries upon receipt.
Handle guest requests

Qualifications:

High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
Guest Service Experience preferred.
Computer knowledge/skills required.
Flexible and long hours sometimes required.
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Late/Overnight shift
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

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guest service agent jobs in ketchum, id

Night Auditor

Front Desk Agent

Hotel Front Desk Agent

Assistant Front Office Manager

Reservations Manager

Sun Valley Operations Manager

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