Top 31 Guest service agent Jobs in Kettering, Oh

Guest Service Agent
Residence Inn by Marriott Dayton Beavercreek —Beavercreek, OH
- Full-time
- Residential
- Hotel
- High school diploma or GED
- Paid jury duty
- Paid holidays
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Hotel Front Desk Agent
Holiday Inn Express & Suites Dayton/South I-675 —Dayton, OH
- From $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
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9d
Guest Service Representative
Home2 Suites by Hilton —Centerville, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- Cleaning
Quick Apply
Front Desk Agent
SpringHill Suites Dayton Vandalia —Dayton, OH
- $15.25 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Front Desk Agent
Talent Haven HR —Dayton, OH
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid training
- Opportunities for advancement
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3d
Guest Services Agent 3pm-11pm
Courtyard Dayton —Dayton, OH
- $15 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Courtyard by Marriott Dayton Beavercreek —Beavercreek, OH
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid jury duty
- Paid holidays
Quick Apply
Guest Service Representative
Marriott —Beavercreek, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- Cleaning
Quick Apply
Guest Service Representative
Holiday Inn Express and Suites —Centerville, OH
- From $13 an hour
- Part-time
- No education required
- Hotel
- In-person
Quick Apply
Front Desk/Guest Service Agent
Image Hotel Management —Huber Heights, OH
- $15 an hour
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
Hampton Inn Dayton Vandalia —Vandalia, OH
- $15.25 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
8d
Front Desk Agent - Full Time - Woodspring Suites Dayton North
RAINMAKER TEAM LLC —Dayton, OH
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Extended Stay America Dayton - South - Front Desk Agent
Aimbridge Hospitality —Dayton, OH
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Hotel Front Desk Agent
Comfort Inn —Dayton, OH
- Full-time
- Ability to walk for extended periods
- Writing skills
- English
- Paid time off
- Employee discount
Quick Apply
10d
Night Auditor | Dayton Fairfield Inn Water Street
Dayton Water Street Fairfield —Dayton, OH
- $16 an hour
- Weekends as needed
- Spanish
- English
- Hotel
- Paid time off
- Opportunities for advancement
Quick Apply
Front Desk Sales Associate
PCRK Group —Miamisburg, OH
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Leasing Agent Professional
T&R Properties —Bellbrook, OH
- From $18 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
21h
Extended Stay America Dayton - Fairborn - Front Desk Agent
Aimbridge Hospitality —Fairborn, OH
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
11d
Night Auditor
Dayton Residence Inn by Marriott —Dayton, OH
- $16 - $19 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent at the Marriott Cincinnati Northeast
Crestview Management, LLC —Mason, OH
- Hotel
- Negotiation
- Entry level
Quick Apply

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guest service agent jobs near kettering, oh

Guest Service Agent

Residence Inn by Marriott Dayton Beavercreek -
Beavercreek, OH

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Job Details

Full-time

Benefits

Paid jury duty
Paid holidays
Health insurance
Employee assistance program
Bereavement leave

Qualifications

Customer communication

Full Job Description

Join Our Team at the Residence Inn by Marriott Dayton Beavercreek!

The Residence Inn by Marriott Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

About Us:
Working at the Residence Inn by Marriott Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and opportunities for career development. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn by Marriott Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service. Conveniently located near Wright-Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association; it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.

Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Residence Inn by Marriott Dayton Beavercreek, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

NEXT DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS),
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts calmly and effectively is a valuable asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred)
A high school diploma or equivalent

Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

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