Top 7 help desk analyst Jobs in kettering, oh

Technical Business Analyst
Bering Straits Native Corporation —Beavercreek, OH
- $110,000 - $170,000 a year
- Hybrid work
- Background check
- 5 years
- Pass drug screening
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4d
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
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Sr Production Support Analyst
LexisNexis —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
7d
Business Systems Analyst I
Kenco —Fairborn, OH
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
Technical Support Analyst I
Apex Order Pickup Solutions —Mason, OH
- $20 - $25 an hour
- On call
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health savings account
- Health insurance
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Sr Production Support Analyst
RELX —Dayton, OH
- $78,800 - $131,300 a year
- Full-time
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Paid time off
7d
Help Desk Analyst :: Franklin or Madison
Software Technology Inc —Franklin, OH
- Mid-level
- Office
- Windows
Quick Apply

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Bachelor’s Degree in a related field and 3-5 years of related experience (or 7 years’ experience without degree). Minimum Clearance Required to Start: NACI.
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Technical Suppt Specialist I
LexisNexis —Dayton, OH
This is an entry-level IT support role focused on providing technical assistance to end users under supervision. Willingness to travel up to 25% as required.
$44,500 - $74,100 a year
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Technical Business Analyst

Bering Straits Native Corporation -
Beavercreek, OH

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Job Details

$110,000 - $170,000 a year
4 days ago

Qualifications

Regression testing implementation
Requirements specification
Engineering development testing
Requirements design
Test Case Documentation (Quality assurance practices)
Bug Reporting (Quality assurance practices)
Requirements management
Agile software development
Analysis (software development lifecycle)
Cross-functional communication

Full Job Description

About Arcticom, LLC

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

About this position: Technical Business Analyst Location – Beavercreek, OH

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Wage/Salary Range: $110k – 170k

Applicants will be notified via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

Business Analysis & Requirements

Facilitate requirements elicitation, scoping sessions, and stakeholder workshops.

Analyze business processes to identify gaps, inconsistencies, and improvement opportunities.

Collaborate with stakeholders to gather, validate, and prioritize requirements.

Develop business cases, including ROI, benefits, and compliance considerations.

Author and refine Agile user stories and maintain the product backlog.

Promote Agile best practices and support story grooming across teams.

Testing & Quality Assurance

Analyze user stories and requirements for testability and completeness.

Design, develop, and execute test cases across system, integration, and regression testing.

Identify, document, and track software defects and inconsistencies.

Collaborate with cross-functional teams to resolve issues and validate fixes.

Apply quality engineering principles throughout the Agile development lifecycle.

Support documentation, reporting, and test evidence collection.

Collaboration & Process Improvement

Serve as a liaison between business stakeholders, developers, and QA teams.

Facilitate communication and ensure shared understanding of requirements and outcomes.

Review vendor documentation and assess impact to systems and processes.

Support continuous improvement of Agile, testing, and requirements practices.

Provide SME-level insight into business processes, including DoD/USAF logistics systems where applicable.

Required (Minimum Necessary) Qualifications

Education Requirements: Bachelor’s degree OR equivalent experience (5–10 years).

Level of Experience Requirements: 5+ years of experience in:

Software Development Life Cycle (SDLC)

Software Testing Life Cycle (STLC)

Requirements management

Experience performing manual testing, including regression and integration testing.

U.S. citizenship required.

Knowledge, Skills, Abilities, and Other Characteristics

Strong understanding of Agile frameworks and DevOps practices.

Proficiency in:

o Requirements elicitation and documentation

o Agile story writing and backlog refinement

o Test case design and defect tracking

Experience with testing tools (e.g., Zephyr, qTest).

Excellent analytical, problem-solving, and critical-thinking skills.

Strong communication and collaboration abilities across technical and business teams.

Ability to manage multiple priorities and deliver results in a fast-paced environment

Preferred

Experience with DoD/USAF logistics systems and business processes.

Familiarity with Air Force environments.

Experience with test automation tools or scripting.

Supervisory Responsibilities

This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

help desk analyst jobs in kettering, oh

Technical Business Analyst

Help Desk Analyst (Tier I)

Sr Production Support Analyst

Business Systems Analyst I

Technical Support Analyst I

Sr Production Support Analyst

Help Desk Analyst :: Franklin or Madison

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